SWEDEdishcloths.com review for Yotpo Product Reviews & UGC

Feb. 14, 2020

Yotpo is very deceiving. We have numerous shipments we make for sample orders (zero dollar), and numerous wholesale orders to hundreds of national chain outlets, where there is NO email provided for the orders. Yotpo charges you for fulfilled orders, not per emails sent for reviews, thus, you will be overcharged for every order you process. I discussed them charging based on email requests for reviews, and they stated they would implement that, that was 4 months ago. I have given up as I run out of "fulfillment credits", not requested review credits halfway through every month. Buyer beware! We have finally given up on Yotpo in lieu of a better review app that works better with google product reviews and charges based on their performance, not based on your fulfilled orders. If you choose to be charged for your fulfilled orders, even if half of those have no interaction with Yotpo at all, then feel free, otherwise, find another review app that charges you on their actual performance. Its like a marketing company telling you that their bill will be based on your overall sales only and not the effectiveness of their marketing. Its very deceptive.