BALI Lash review for Yotpo Product Reviews & UGC
June 27, 2020
Update, I keep trying to get them to resolve the issue of the reviews not populating into the product reviews app. Continue to lose sales because of lack of social proof. App is great when it works and you have a native free shopify theme, however the support speed is lacking. I will update my review once my issues are resolved. For one, there is a discrepancy between the Yotpo orders and actual orders placed in my shopify, I have no way of knowing which orders have been sent emails. I've asked a time sensitive email twice to their support, and have been now waiting over 36 hours for a response. It seems the response time for questions is 24-48 hours, which is rather slow considering orders are being place through our shopify stores at all hours of the day.
Thank you so much for taking the time to leave a review. We want to apologize for any negative experience you may have had with us. We are constantly working on improving our support availability and capacity - our agents can subscribe you to a monthly or even weekly report showcasing all orders we received for your account. Our support team will be reaching out to you to set everything up and answer any additional questions you may have.
