One Fur All review for Yotpo: Product Reviews App

I used the app with Magento and liked it. Trying to use it with Shopify, but can't get any customer support. Submit a ticket, wait up to a week only for them to respond with the same answer (click this article for help) over and over. I don't think they have anyone doing real tech support, just someone checking e-mail from time to time to copy and past "standard responses." Support was good when I used with Magento but now seems to not exist...very disappointing.