Filigree Fragrance review for Yotpo Product Reviews & UGC

Sept. 22, 2016

Once you install the app, it pulls your orders and emails are sent out. This is a problem as Yotpo does not check for marketing options. This information would have been good to know before I installed the app to see how it would look on my site, and then uninstalled it when I realized its appearance would need to be adjusted to match my website design. In less than fifteen minutes, the damage was done and my entire customer database was sent emails by Yotpo. Customers are *still* receiving emails and I've emailed Yotpo telling them to immediately stop sending. No response. My request to cancel my account was received with a canned 'please let us know your feedback' reply. I would not recommend using this service until Yotpo: * check that only customers who are okay with marketing receive the email * ask the Shopify owner if it is okay to send emails to past customers, or at least revisit its workflow and make improvements