Beabloss review for Yotpo Product Reviews & UGC

Oct. 8, 2021

I don't normally write reviews but this app has honestly baffled me and if you're thinking of switching to Yotpo, think again... It's meant to be one of the best review apps out there, which is why i migrated from stamped.io, but I really want someone to comment and explain to me WHY people are actually using this... The ONLY good thing i've found is extremely fast customer support, so I will grant them that one. But it seems like EVERYTHING you can do with a free to $20 app out there, you have to pay these guys HUNDREDS to be able to do, if not THOUSANDS! So I asked to have the following done, which is just standard for any other review app - and for every single one of these, they told me I needed to upgrade and pay MINIMUM $149 (sometimes even $8k ANNUALLY for some of these) just to get these BASIC features: 1) Show the "average rating" of my reviews (e.g. 4.7 stars) - HOW IS THIS NOT INCLUDED IN A $19 PLAN??? 2) Change the look of the interface (it looks terrible on the $19 plan, AND EVERY SINGLE review app, even free ones let you do this) 3) Show a VISIBLE "sort by" options for customers rather than their hidden one of the right hand corner that no one can see... What's more, EVERYTHING LITTLE CHANGE you do takes "up to 24 hours". And I'm not exaggerating when I say EVERYTHING. You want to delete a review? 24 hours... You want to upload a review? 24 hours... You want to change a setting for your reviews? 24 hours... I could go on... I genuinely want to know, what makes this app able to charge you up to $8k annually to include basic features that other apps (e.g. stamped.io) can do for $20?? I cannot fathom it. I understand they may have features for the big guys making millions that other apps don't have, that's cool. But what about people just starting out?? Why do they need to pay hundreds for simple features that any other app can provide. I cam curious for a genuine response to this because I am truly amazed at how so many people have rated this 5 stars.