Cosmas-Hardware.com review for Yotpo Product Reviews & UGC

May 26, 2022

After using YotPo for more than 5 years, we discovered a gap in which no emails were being sent to our customers for more than a two-week period. We were not over our Order Limit during this period. Tried to reach out to YotPo, and began chat with customer service representative. One hour and twenty minutes later, they were still not understanding the issue, and seemed to have little knowledge of their system (at one point, they said that we just created our account "yesterday"). Gave up speaking to them, tried to use the "Contact Support" form and the form did not do anything when you click "Submit". Another customer support representative reached out to us quickly via email, and was able to resolve the issue. We understand that mistakes and glitches can happen, and will keep YotPo in high regard due to the way they responded to the problem, and corrected the errors.