Yotpo Subscriptions
Yotpo Shopify Subscription App
Rating
4.7
feedback
187
chart
#7,403
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
2%
-
Less than a day
8%
-
Less than a month
19%
-
Less than a year
62%
-
More than a year
9%
Reviews Summary
The reviews for the Yotpo Subscriptions app are overwhelmingly positive, with users praising the app's ease of use, effectiveness in managing subscriptions, and excellent customer service. Many users highlighted the quick and efficient support they received from customer service representatives like Irvin N, Thessanyl V, and Roland M. The app was commended for its seamless migration process, helpful features such as subscription management and customization options, and the ability to resolve technical issues promptly. However, there were a few negative reviews mentioning challenges with onboarding, communication issues, and specific technical limitations like currency compatibility with Shopify Markets Pro.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Oct. 30, 2024
The app is simple to understand, great to use and works really well on the front end of the site. When I needed help, Alex was able to jump in and support me quickly and effectively. Very happy.
Thank you for taking the time to share your thoughts with us. Your feedback is greatly appreciated.
Oct. 16, 2024
Great customer service team. I've had the pleasure of reaching out through the chat box a few times and have had great experiences each time. Today I reached out and Cyrus Jay helped get my issue resolved within minutes!
We appreciate your feedback, thank you!
Oct. 16, 2024
Our experience so far has frankly been terrible. Our migration process was a mess, our specialist was very confused, was unresponsive and made mistakes. We are constantly running into issues with the platform not working correctly or how we anticipated, which all seems to stem from our migration. We were told we would have functionality that we don't and many things were not set up correctly. It's very disappointing and is not only taking up a lot of our time to fix, we have also lost subscription customers. The chat support has been helpful to resolve these issues as they arise, but we should not be dealing with them at all.
Thank you for providing your feedback. We would like to apologize for all the inconvenience this has caused to you and your team. We are constantly working on improving the overall migration experience and have taken account of your response and did some additional analysis on the cases that you have opened with us. We are working hard to resolve all outstanding matters in a timely manner. Thank you for your honest feedback.
Oct. 11, 2024
Chatted with Danilyn D. today regarding Yopto subscription instructions for our customers. She kindly wrote up a document for us to add to our FAQ page. This is hugely appreciated an added benefit to Yopto business customers. Thank you so much for going the extra mile to send that to us!
Thank you for writing a review — we value your feedback and are delighted on the experience you've had with us recently!
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