Yotpo Subscriptions
Yotpo Shopify Subscription App
Rating
4.7
feedback
167
chart
#6,227
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
2%
-
Less than a day
8%
-
Less than a month
23%
-
Less than a year
60%
-
More than a year
6%
Reviews Summary
Yotpo has received a mix of positive and negative reviews from users. On the positive side, many users praised the app for its excellent customer service, with specific mentions of helpful and responsive support team members like Thessanyl, Irvin, Alex, and Roland. Users appreciated the ease of setting up subscriptions and the intuitive interface of the app. The migration process was smooth for many, and the app was commended for its customization options and seamless integration with other Yotpo products like Loyalty & Rewards. However, some users faced challenges with communication and onboarding, citing issues with auto messages, lack of clarity in instructions, and frustration with the migration process. Despite these drawbacks, the app itself was generally well-received for its functionality and customer support.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
June 27, 2024
James helped us perfectly with the migration to Yotpo Subscriptions. Very happy with his support.
June 24, 2024
James migrated our subscriptions over. James is patient, understanding and very helpful in also showing/educating me where to find information. He communicated at every step of the process to ensure I understood the process. Prior to any changes, publishing or going live drafts were sent to me to approve. Fabulous communication from James and team from the word go. I'm very fortunate to have James and team support. YOTPO have excellent support team, all polite, kind, professional and friendly. I set up the free shipping by myself thanks to the links for me to learn and prompts as completing each step. Thanks champs
Thank you for sharing your review with us! Your feedback is truly valued. Our goal is to deliver exceptional customer experiences, and we're delighted to hear that we've made a positive impression.
June 20, 2024
Jeffrey T help to configure the application. Very good product and useful.
We appreciate your feedback, thank you!
June 18, 2024
Brandon and Ethan gave me one-on-one help at a summit to ensure I correctly set up my Yotpo subscription platform. I appreciate them taking the time to assist me!
Thank you for writing a review — we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!
May 30, 2024
I was initially excited to try Yotpo for the backend UA and the price point. However, after several attempts to onboard and migrate our subscriptions, we threw in the towel. The process became noticeably frustrating when the support inbox began sending auto messages after email replying my support member, only to be directed to open a help desk ticket. The communications just leave a lot to be desired. I hope you all can improve your communication and onboarding tutorials. If you're tech savvy or have very little in the way of products, or a simple subscription plan, they may be a good fit.
Thanks for sharing your feedback with us. Our team has tried contacting you to offer assistance, but we have not heard back after your reply. Please contact us at your earliest convenience.
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