Yotpo Subscriptions
Yotpo Shopify Subscription App
Rating
4.7
feedback
186
chart
#6,882
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
2%
-
Less than a day
8%
-
Less than a month
19%
-
Less than a year
62%
-
More than a year
9%
Reviews Summary
The reviews for the Yotpo Subscriptions app are mostly positive, highlighting the excellent customer service provided by the support team. Customers appreciate the quick response times and effective resolution of issues by support agents like Alex, Cyrus Jay, Danilyn D, and many others. The app is praised for being easy to use, visually appealing on websites, and helpful in managing subscriptions. However, there are some negative reviews mentioning issues with the migration process, lack of certain features, and communication challenges. Despite these drawbacks, the overall sentiment is that Yotpo Subscriptions is a valuable tool with great potential for ecommerce businesses.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Oct. 30, 2024
The app is simple to understand, great to use and works really well on the front end of the site. When I needed help, Alex was able to jump in and support me quickly and effectively. Very happy.
Oct. 16, 2024
Great customer service team. I've had the pleasure of reaching out through the chat box a few times and have had great experiences each time. Today I reached out and Cyrus Jay helped get my issue resolved within minutes!
We appreciate your feedback, thank you!
Oct. 16, 2024
Our experience so far has frankly been terrible. Our migration process was a mess, our specialist was very confused, was unresponsive and made mistakes. We are constantly running into issues with the platform not working correctly or how we anticipated, which all seems to stem from our migration. We were told we would have functionality that we don't and many things were not set up correctly. It's very disappointing and is not only taking up a lot of our time to fix, we have also lost subscription customers. The chat support has been helpful to resolve these issues as they arise, but we should not be dealing with them at all.
Oct. 11, 2024
Chatted with Danilyn D. today regarding Yopto subscription instructions for our customers. She kindly wrote up a document for us to add to our FAQ page. This is hugely appreciated an added benefit to Yopto business customers. Thank you so much for going the extra mile to send that to us!
Thank you for writing a review — we value your feedback and are delighted on the experience you've had with us recently!
Oct. 9, 2024
great and efficient help from Regie Lesondra Bornea. helped solve some technical and stylistic help in less than a few hours!
We appreciate your feedback, thank you!
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