Yotpo Subscriptions
Yotpo Shopify Subscription App
Rating
4.7
feedback
186
chart
#5,529
All reviews
Rating Breakdown
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July 10, 2024
Yotpo Subscriptions has been a great experience. The support team is extremely helpful and always willing to assist us in aligning subscription prices with sitewide sales. Irvin, in particular, has been exceptionally supportive. I've rated it 4 stars because I believe they are still ironing out a few bugs. Despite my repeated requests, some subscribers are still being charged shipping fees, which happens daily. Resolving this issue would significantly enhance our subscribers' experience.
We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!
Aug. 29, 2023
App has great interface but if you have an existing subscription platform, the transfer is entirely dependent on your migration specialist. Our migration took about 2 weeks with very few customers because of the heavy back and forth. Widget looks great on the site and we're able to customize look & feel for branding. Back end has great looking analytics so far. Downsides: yotpo doesn't have a build-a-box feature and our previous app, BOLD, did. Yotpo's solution was to email them all and ask them to go through resubscribing process again. This is forcing us to standardize our subscriptions as we've been through a few different versions. Messy, a ton of customer communication and crossing of fingers that this'll be the real solution we're looking for
Thank you for the time you took to provide us with feedback. We sincerely apologize for the delay in your migration process and want to assure you that this is not a common practice in our migration process. It is a pleasure to know that all of your contracts were successfully migrated and that you are now up and running with our app. We value your feedback regarding the subscription box and are constantly developing new features and enhancements that will improve our app and the overall experience. Our team is dedicated to providing you with the best possible service, and we appreciate your patience while we work to enhance our app.
March 22, 2023
Great, easy app to use. Very supportive support. Always helpful. Great app to start for subscriptions as you build your business.
Nov. 17, 2022
I installed the app and had difficulty with applying different subscription options to different Variants of the same Product, but Vergian spent a good amount of time walking me through some changes that might help on Chat. None of them worked as of yet, but they're going to work on their end and if it gets resolved and I can have clear instructions on adding additional Variants with their own different subscription plans, I'll be very happy to give 5 Stars!
Thanks for your feedback, we really appreciate it.