Yotpo Subscriptions

Oct. 16, 2024

Our experience so far has frankly been terrible. Our migration process was a mess, our specialist was very confused, was unresponsive and made mistakes. We are constantly running into issues with the platform not working correctly or how we anticipated, which all seems to stem from our migration. We were told we would have functionality that we don't and many things were not set up correctly. It's very disappointing and is not only taking up a lot of our time to fix, we have also lost subscription customers. The chat support has been helpful to resolve these issues as they arise, but we should not be dealing with them at all.

Nov. 16, 2023

Currency is not working with Shopify Markets Pro

March 6, 2023

Not ready yet. The unique customer management link is great, but other than that-- this is simply one of the worst subscription apps. They don't have the ability to combine multiple products for the same customer, so everything comes through as a separate transaction, on THE SAME DAY, meaning the customer is charged shipping 2x,3x, and so on.. Not to mention, for bigger brands, the idea than someone is picking and packing 3 or 4 different boxes on the same day for the same customer is crazy wasteful. Loss of profits and time. The notifications to remind people of their upcoming subscription or failed payments DO NOT WORK. They just don't have a very sophisticated offering and there are many many better options.

March 4, 2023

We moved from a more well known subscription app as we were told this app does the same as everyone but cheaper and a better interface. Unfortunately this is simply not the case. Their team handled migration. They didn't import all of the products that were available as subscription products. Not only did they miss some, they imported some that were place holders of products, so the wrong version. I needed to go through the setup and fix it... and maybe (and likely) missed some. We have a free shipping threshold, as well as a free local delivery theshold. These are not the same. Yotpo subscriptions doesn't seem to see this and only used the default shipping type which caused many customers to be charged calculated shipping. We then had to apologize and refund the customers. Further, in Yotpo the ability of the admin is so locked down I can't even update a single customer subscription to offer something other than the shipping defaults in Shopify. Why would they not allow us to manage each aspect of each customer subscription? Let's say you have a customer who is $0.35 shy of free shipping, but as a service you want to give them free service - nope not with Yotpo. If you actually want to manage your customers subscriptions, this won't be the app for you. Notifications. Ya, they don't work. Looking at other reviews seems like it's been an issue since at least Aug 2022. We have all the notifications setup. Customer billing fails and they don't message the customer. Also don't message us so we can contact the customer. Honestly, this program is not ready for release. They have some good ideas and it *could* be a good product but support doesn't really listen. They need a customer advisory board who will help them push the product updates in the right direction. Right now it seems rudderless and no one seems to care about the issues - at least that is one users impression. At the time of this writing, I would not recommend this product to anyone.

Feb. 21, 2023

They said their migration ¨specialist¨ will do the job for you from the old app to they new one. After 15 days still have no news. The service is horrible. I deleted the app and kept old app.

Jan. 24, 2023

"You've reached the $500 limit. Subscriptions were removed from your store." No email to let us know this. The current subscriptions did not continue processing. We'll find a more professional option.

June 8, 2023

Unfortunately, we have to conclude that this app still has a lot of technical issues. It is not possible to properly link shopify payments. As a result, we miss payment functionalities. Despite the fact that we have now been waiting for more than 4 weeks, Yotpo is not doing anything to solve the problems. This app is not suitable for the European market. Only (American) credit cards work and other payment options that are commonly used in Europe such as iDeal, BanContact, Klarna, Afterpay cannot be used. Besides that they have a customer service with no or very limited customer focus. No real intentions to solve the problem. We have decided to phase out the app and continue on another platform with a subscription app that complies to the European payment standards. Resumee: if you're operating in Europe with your web shop and are looking for a great customer journey for the payment process, skip Yotpo.

Dec. 3, 2022

Please help trying to launch it's supposed to be for free but unable to launch 1st subscription without giving our company admin access . Per Yotpo representative they would need me to add them with Admin Access and permission unable to do this! I have cancel and removed this app. Please be careful Shopify Store owners.