All reviews

Rating Breakdown

  • 5
    90% (167 ratings)
  • 4
    2% (4 ratings)
  • 3
    2% (4 ratings)
  • 2
    2% (3 ratings)
  • 1
    4% (8 ratings)
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5 / 5 Share

June 11, 2023

Easy to install and setup subscriptions for my store. They also have lighting fast customer service via chat. I had a design change that required some custom code, and Thessanyl was able to make the changes in minutes. Everything is great so far, thanks Yotpo!

Using app

3 months

Total reviews

7

Average rating

5.0

5 / 5 Share

June 8, 2023

Happy S has helped me understand and use the app with such detailed help! He edited everything perfectly and helped me achieve exactly what i was looking for. Thank you Happy S

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

June 6, 2023

We had a theme update and began receiving questions from our customers on how they could access and manage their accounts. I reached out to yotpo chat support and Happy Sheen Buhay assisted me in fixing this. It was a very seamless process to get our site up and working easily (without having to get my developers involved). I appreciate Happy S help in getting this done swiftly, seamlessly and effortlessly. Thank you Happy S

Using app

9 months

Total reviews

3

Average rating

3.7

Developer Reply

Thank you for your feedback!

5 / 5 Share

May 25, 2023

Happy S Help me and the service was excellent and fast! I needed help with the new theme that I added and Happy was able to get back up and running!

Using app

8 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your feedback, we're glad to hear that!

5 / 5 Share

May 19, 2023

Roland provided exceptional service during our subscriber migration to Yopto. Their professionalism, expertise, and commitment to excellence made the process seamless. They listened to our needs, communicated effectively, and executed the migration flawlessly. Roland's team ensured accurate data transfer and provided comprehensive training and support. Highly recommended for a friendly and successful transition.

Using app

14 days

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for your valuable feedback! we are pleased to hear that!

5 / 5 Share

May 18, 2023

Excellent customer services from Roland on our customer portal widgets. He stepped in and help us get it updated quickly and timely.

Using app

21 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for sharing with us, we value your feedback!

5 / 5 Share

May 17, 2023

EXCELLENT customer support experience! Thessanyl, specifically, went above and beyond, was so patient, thorough & helpful. Highly recommend!

Using app

About 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for sharing your thoughts with us!

5 / 5 Share

May 16, 2023

Great costumer service. fast response to via chat. The plugin is very easy to use, and with a simple interface.

Using app

9 months

Total reviews

4

Average rating

5.0

Developer Reply

Thank you for your valuable feedback! we're glad to hear you are pleased with our product.

5 / 5 Share

May 8, 2023

Great customer service! Thessanyl was super helpful in troubleshooting some code issues I was having. They helped me within a few minutes, and the problem got fixed right away.

Store

Esker

Using app

11 months

Total reviews

6

Average rating

5.0

Developer Reply

Thank you for your feedback

5 / 5 Share

May 3, 2023

I'm only starting to build my subscription base now, but this app has been perfect so far, especially for the fact that I am on the free subscription! I really do recommend it, it looks great within my design on the store and is really easy for the customer to choose their subscription rate. I have just had my first issue where a customer forgot to add the shipping and the chat assistant fixed this for me, was super easy and Roland M was a great help! Thanks team, keep up the great work!

Store

Zilch

Using app

11 months

Total reviews

5

Average rating

5.0

Developer Reply

Thank you for sharing with us!

5 / 5 Share

May 3, 2023

I have recently installed the app and so far the process of integration and use has been seamless. Irvin and the support team were very prompt and helpful in their responses, which is always good. My favorite part of the app is how easy it is to customize the UI. Look forward to my experience with Yotpo.

Using app

About 24 hours

Total reviews

3

Average rating

5.0

Developer Reply

Thank you and we are happy you're enjoying our app!

5 / 5 Share

April 22, 2023

Yotpo customer service via chat was great with Roland M! He was super helpful and we resolved the issue very quickly.

Using app

7 months

Total reviews

4

Average rating

4.8

Developer Reply

Thank you for your review

5 / 5 Share

April 20, 2023

Yotpo is a great company; we use them for customer review syndication to walmart.com and subscription models on our website. We had a loyal customer upset because of our mistake, and Roland was able to walk me through the process, providing a freshly captured video and screenshots. He also confirmed my coupon settings were correct, and it worked. Excellent service, outstanding support, and amazing employees.

Using app

6 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your valuable feedback! We are happy to hear that.

5 / 5 Share

April 11, 2023

Roland was so helpful and helped me make my account page have a button to manage subscriptions. Make sure you do this too!!!!

Using app

9 months

Total reviews

5

Average rating

5.0

5 / 5 Share

April 7, 2023

So far I give this a 5 star because I just set up my first subscription so will see how it goes. However, it is so easy to set up and when I hit a snag Roland in the chat was super helpful. So far so good!

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 29, 2023

Great App, easy to setup. There could be some more tweaks to change, but for now pretty solid. Maria was very kind and answered all my questions, very friendly and she seems to know the product very well. Thanks!

Using app

16 days

Total reviews

1

Average rating

5.0

5 / 5 Share

March 29, 2023

Roland helped me set up free shipping for my subscriptions. He was helpful and efficient. Thanks Roland!

Using app

3 months

Total reviews

4

Average rating

5.0

5 / 5 Share

March 28, 2023

This app support was really great. Especially Roland.... I had a issue suddenly so I contacted with support. Roland replied within 1 min and fixed issue within 2 mins. Super fast and kind support. Thank you so much, Roland. Highly recommend....

Using app

Almost 2 years

Total reviews

4

Average rating

5.0

5 / 5 Share

March 25, 2023

Great support received from Thessanyl and overall a great app, easy to use! Would definitely recommend this app.

Using app

Over 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

March 21, 2023

I don't have long-term experience with this app (downloaded it JUST today), but I am already feeling good about it thanks to the chat support. I reached out to the chat support and was immediately helped. Thessanyl quickly resolved my question, and I'm now able to continue preparing my subscription launch. I'll return in a few months to review once I have more experience using it.

Using app

18 minutes

Total reviews

1

Average rating

5.0