Yoycol: Print on Demand
All-Over-Print on demand & dropshipping provider.
Rating
3.7
feedback
118
chart
#271
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
7%
-
Less than a day
3%
-
Less than a month
20%
-
Less than a year
53%
-
More than a year
15%
Reviews Summary
The reviews for the Yoycol Shopify App are mixed, with both positive and negative feedback from users. Positive aspects include the quality of the products, the speed of production and shipping, and the helpful customer service. Users appreciate the ease of designing custom products and the extensive product catalog. However, negative themes include issues with customer service, particularly in terms of competence and transparency, as well as long production and shipping times. Some users also mentioned difficulties with Shopify integration and problems with order processing.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
May 12, 2024
So far so good! I launched my business almost a month ago and have had several orders not only for myself, but from customers as well. Shipping does take awhile with Economy shipping, but the quality of the items is pretty awesome! I have ordered several clothing items for men, women, kids, and pets and they have all been great.
March 16, 2024
Overall, I am satisfied with their products' fabric and design quality. The production and shipping are both very speedy as well. I am happy that I've found this company to help build my brand of clothing items. I would recommend ordering a sample of the clothing items you are selling to get a true opinion and to probably size the items at least one size larger in your store, and this, of course, depends on the clothing item such as material and how it's made.
Hello from support team of Yoycol, Thanks so much for your kind feedback. We would keep upgrading our products quality and the service experience for you dear，if you have any other demands, you could contact us by this email address or the web online chat, we would give you the timely response .Thank you. Have a nice day! Best regards Yoycol customer support team
Jan. 18, 2024
I recently had the displeasure of interacting with Yoycol's customer service team, and I must say that my experience left much to be desired. It is unfortunate to have to share such a negative experience, but I believe it's important for potential customers to be aware of the issues I encountered. The first major problem I encountered was the lack of competence among the customer service representatives, particularly individuals named Eleven, Chara, and YoYo. It was evident that they were ill-equipped to handle customer inquiries effectively. They often seemed confused and unable to provide clear and helpful responses. Furthermore, when I requested to speak with a manager, I received a response from someone claiming to be the "Manager of Yoycol customer support team." However, it soon became apparent that this was just a pseudonym used to avoid addressing the issues I raised. This lack of transparency was highly unprofessional. Another significant issue was their group communication page, which was supposed to be managed by YoYo. Unfortunately, YoYo's handling of this page left much to be desired. Half the time, my questions were completely ignored, leaving me frustrated and unheard. In summary, my experience with Yoycol's customer service (Eleven and Chara)was extremely disappointing. The incompetence of their representatives, the lack of transparency with managerial roles, and the inadequate handling of group communication all contributed to a frustrating and unsatisfactory customer service experience. I hope that Yoycol takes this feedback seriously and makes improvements to their customer service department to ensure that future customers do not have to endure the same frustrations that I did.
Hello from support team of Yoycol, We are so sorry that bring the inconvenience for you, We checked the email contacting history, for your questions , which divided into two categories 1： the coupons: for this issue we already fixed well, we confirmed in the middle of Jan,you already received the coupons dear and every new customer won't meet this issue again, thanks for your kind understanding 2: the personalization feature work in your store You need to follow this link: https://www.yoycol.com/helpcenter/5/218 You were following the old link steps before dear, and this is the key link to use this personalization feature function And you kept mentioning the liquide code or script : Because we already fixed well for this issue,you don't need to consider there is no way of pasting the copied script to the Yoycol.script , Because it does not exsit,thanks so much for your kind understanding Finally ,we checked that you placed some sample orders already, if you have any problems with the orders? please contact us by email :[email protected] or online chat once you have any issues，our customers support team would provide the timely response for you. Have a nice day! Best Regards
Dec. 14, 2023
Do not use this app. I have an order that has been 22 days in "production" and have send every day of the last 12 days messages but they do not help you or follow-up. They are still not willing to refund my order. Please avoid at all cost or have extremely unreliable production with no help from their customer service.
Hello from customer support team of Yoycol, We are so sorry that bring the inconvenience for you Order:520604054434779136 Firstly, we apologized for your order situation We already upgraded the production process time and service quality, which is in order to provide better experience for our customers on the period of cooperating with yoycol,thanks so much for your kind understanding And for this order status, we have applied the refund for you, and the refund has arrived your account already, please check it in your account. Every effort will be made to serve your future needs in a manner more consistent with your expectations and our standards. Best regards! Yoycol Support Team
Nov. 2, 2023
The customer service is very reachable. They solve my problems quickly so I can sell my products soon!
Hello from the customer support team of Yoycol, Thank you very much for your positive feedback. We are glad that you are satisfied with our products and services. We appreciate your recognition, as it helps us improve our work and provide better experiences for future customers. Your satisfaction is our greatest reward. If you have any suggestions or opinions, please let us know. Based on your feedback, we will do our best to improve and optimize our products and services. Sincerely Yoycol Customer Support Team
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