Yoycol: Print on Demand

Hello from support team of Yoycol, We are so sorry that bring the inconvenience for you, We checked the email contacting history, for your questions , which divided into two categories 1： the coupons: for this issue we already fixed well, we confirmed in the middle of Jan,you already received the coupons dear and every new customer won't meet this issue again, thanks for your kind understanding 2: the personalization feature work in your store You need to follow this link: https://www.yoycol.com/helpcenter/5/218 You were following the old link steps before dear, and this is the key link to use this personalization feature function And you kept mentioning the liquide code or script : Because we already fixed well for this issue,you don't need to consider there is no way of pasting the copied script to the Yoycol.script , Because it does not exsit,thanks so much for your kind understanding Finally ,we checked that you placed some sample orders already, if you have any problems with the orders? please contact us by email :[email protected] or online chat once you have any issues，our customers support team would provide the timely response for you. Have a nice day! Best Regards

Dear customer, We sincerely apologize for the experience that led you to leave this review. An order remaining in production for 22 days was already deeply frustrating, and having to send messages every day for 12 days without receiving meaningful assistance or follow-up made the situation even worse. Your refund request also deserved a clear explanation and responsible handling. From the time we received feedback like yours, we began continuously reviewing and upgrading our production monitoring and customer service processes. We focused on improving delay notifications, response efficiency, case ownership, internal coordination, issue escalation, and the way order concerns are handled. Now, in 2026, Yoycol’s service system has become far more comprehensive, mature, and customer-focused. Our current standards emphasize clearer production visibility, timely communication, responsible follow-up, and practical solutions when an order does not proceed as expected. Through these years of continuous improvement, our overall customer satisfaction has increased significantly. We understand that, after what happened, you have no reason to restore your trust based only on an apology or a description of what has changed. Trust must be rebuilt through actual service and consistently delivered results. If a suitable opportunity arises for your business in the future, we hope you might consider returning with a small trial order rather than making a major commitment. This would allow you to evaluate our current production, communication, and fulfillment experience with limited risk and decide for yourself whether Yoycol has genuinely improved. We would treat the opportunity to work with you again not as a new transaction, but as a chance to rebuild the relationship step by step and earn back the confidence we previously lost. Best regards, Yoycol Support Team

Dear customer, We sincerely apologize for the experience that led you to leave this review. Waiting for weeks without receiving a response is unacceptable, and we completely understand why you felt disappointed enough to stop using the Yoycol app. Although you recognized the quality of our products, our customer service clearly failed to provide the support you needed at that time. From the day we received feedback like yours, we began reviewing and upgrading our service processes. We focused on improving response efficiency, case follow-up, internal coordination, and issue escalation so that customer concerns would receive clearer answers and greater ownership. Now, in 2026, Yoycol’s customer service system has become far more comprehensive, mature, and customer-focused. Our support procedures and service standards have been significantly strengthened, helping us provide more responsive communication and practical solutions. Through these continuous improvements, our overall customer satisfaction has also increased considerably. We know these changes cannot undo your previous frustration, but we want you—and every customer reading this review—to know that your feedback was not ignored. It helped us recognize where we fell short and encouraged us to build a better service experience. If you are willing to give Yoycol another opportunity, we would sincerely appreciate the chance to serve you again and demonstrate how much our service has changed. Best regards, Yoycol Support Team

Dear customer, We sincerely apologize for the experience that led you to leave this review. After spending time creating your templates, you should have been able to publish them successfully or receive timely technical assistance. Repeatedly contacting us through chat and email without obtaining a helpful response was unacceptable and understandably prevented you from moving forward with Yoycol. From the time we received feedback like yours, we began continuously reviewing and upgrading our platform support and customer service processes. We focused on improving product-publishing assistance, technical troubleshooting, response efficiency, case ownership, internal escalation, and follow-up for unresolved issues. Now, in 2026, Yoycol’s service system has become far more comprehensive, mature, and customer-focused. Our current standards emphasize responsive communication, structured technical investigation, clear guidance, and continued follow-up until customers receive a meaningful solution. Through these years of continuous improvement, our overall customer satisfaction has increased significantly. We understand that improvements cannot recover the time and effort you lost, and we do not expect an apology alone to restore your confidence. Trust must be earned through a platform that works reliably and a support team that responds when assistance is needed. If your business requires a POD solution again in the future, we hope you might consider testing today’s Yoycol with one or two products before making a larger commitment. This would allow you to evaluate our current publishing process and technical support with limited risk. We would value the opportunity to rebuild your trust step by step and demonstrate how much Yoycol has changed. Best regards, Yoycol Support Team

Dear customer, We sincerely apologize for the experience that led you to leave this review. After integrating your store, creating products, and receiving interest from customers, you should have been able to obtain clear shipping information and timely assistance. Instead, your emails went unanswered, leaving you without the support needed to confidently move forward with your business. We completely understand why you decided to look elsewhere. From the day we received feedback like yours, we began reviewing, optimizing, and upgrading our customer service processes. We focused on improving response times, shipping communication, case follow-up, cross-team coordination, and escalation procedures for unresolved concerns. Now, in 2026, Yoycol’s service system has become far more comprehensive, mature, and customer-focused. Our current support standards place greater emphasis on timely responses, clear explanations, responsible case ownership, and practical solutions. Through years of continuous improvement, our overall customer satisfaction has also increased significantly. We know these changes cannot undo your previous frustration, but we want you—and every customer reading this review—to know that your feedback was taken seriously. It helped us recognize where our service needed attention and contributed to the improvements we have made. If you are willing to give Yoycol another opportunity, we would sincerely appreciate the chance to demonstrate how much our service has changed. Best regards, Yoycol Support Team

Dear customer, We sincerely apologize for the experience that led you to leave this review. After investing significant time designing approximately 68 products and publishing them to your store, discovering that the shipping settings had not transferred correctly must have been extremely frustrating. You also should not have had to spend nearly a week seeking assistance only to receive delayed or incomplete responses. From the day we received feedback like yours, we began reviewing and upgrading both our customer service processes and the support surrounding store integration, product publishing, and shipping configuration. We focused on clearer guidance, more effective troubleshooting, stronger case follow-up, and better coordination when technical issues require additional investigation. Now, in 2026, Yoycol’s service system has become far more comprehensive, mature, and customer-focused. Our current support standards emphasize timely communication, responsible case ownership, clear explanations, and practical solutions. Through these continuous improvements, our overall customer satisfaction has increased significantly. We know these changes cannot recover the time and effort you lost. However, we want you—and every customer reading this review—to know that your feedback was taken seriously and helped us recognize where meaningful improvements were needed. You clearly saw potential in Yoycol, and we regret that our service prevented you from experiencing it fully. If you are willing to give us another opportunity, we would sincerely appreciate the chance to demonstrate how much our platform support and service have improved. Best regards, Yoycol Support Team

Dear customer, We sincerely apologize for the experience that led you to leave this review. An order remaining in production for more than 21 days, combined with limited communication and no clear explanation, understandably caused frustration and damaged your confidence in Yoycol. Your concerns about production delays, shipping times, and unresponsive customer service were serious and deserved much better attention. From the time we received feedback like yours, we began reviewing and continuously upgrading our production monitoring, shipping communication, customer-support follow-up, and issue-escalation processes. We recognized that customers need more than a general status update—they need timely explanations, responsible case ownership, and practical next steps when an order is delayed. Now, in 2026, Yoycol’s service system has become far more comprehensive, mature, and customer-focused. We have strengthened our service standards, order follow-up procedures, internal coordination, and communication surrounding production and shipping delays. Through these years of continuous improvement, our overall customer satisfaction has also increased significantly. We know these changes cannot undo your previous frustration. However, we want you—and every customer reading this review—to know that your feedback was not ignored. It helped us understand where we needed to improve and contributed to the service upgrades we have made. If you are willing to reconsider Yoycol, we would sincerely appreciate the opportunity to demonstrate how much our service and order support have changed. Best regards, Yoycol Support Team

Dear customer, We sincerely apologize for the experience described in your review. After ordering samples, contacting us repeatedly through email, Facebook, and WhatsApp, and then placing an additional order of more than $300, you should never have been left without clear answers or the correct replacement items. We also take every product issue you raised seriously: inconsistent print colors when using the same artwork, production that did not follow your uploaded guidelines, garments arriving significantly smaller than their labeled sizes, and paid custom tags not being applied. These were not minor inconveniences—they affected your products, your investment, and your ability to serve your own customers. They should have received immediate investigation, accountable follow-up, and proper quality checks. From the time we received feedback like yours, we began continuously reviewing and upgrading both our customer service and quality-control systems. We strengthened response procedures, case ownership, artwork verification, print consistency checks, sizing inspections, custom-branding confirmation, and coordination between our support and production teams. Now, in 2026, Yoycol’s service system has become far more comprehensive, mature, and customer-focused. Our current standards place much greater emphasis on transparent communication, accurate production, responsible follow-up, and verifying that customers’ specifications are correctly completed. Through these years of continuous improvement, our overall customer satisfaction has increased significantly. We understand that you have no reason to restore your confidence based on words alone. Trust can only be rebuilt through consistent product quality and dependable service. If your business needs a POD partner again in the future, we hope you might consider evaluating today’s Yoycol through a small, carefully planned trial rather than making another major commitment. This would allow you to assess our current print consistency, sizing accuracy, customization checks, fulfillment, and customer support with limited risk. We would view that opportunity not simply as another order, but as a chance to rebuild our relationship step by step and earn back the trust we previously lost. Best regards, Yoycol Support Team

Dear customer, Thank you for giving Yoycol a second chance and for approaching your experience with fairness. We sincerely regret that this opportunity began with further application issues and that you spent approximately four and a half hours in contact with technical support while receiving only a few responses. You deserved faster communication, clearer guidance, and more effective troubleshooting. From the time we received feedback like yours, we began continuously reviewing and upgrading our technical-support and customer-service processes. We focused on improving response efficiency, technical case ownership, internal escalation, issue tracking, and follow-up so that customers would not be left waiting without meaningful progress. Now, in 2026, Yoycol’s service system has become far more comprehensive, mature, and customer-focused. Our current standards place greater emphasis on timely communication, structured technical investigation, practical solutions, and continued follow-up until customers receive a clear outcome. Through these years of ongoing improvement, our overall customer satisfaction has increased significantly. We know these changes cannot undo the time and frustration you experienced. However, we want you—and every customer reading this review—to know that your feedback was taken seriously and contributed to the improvements we have made. We truly appreciated your willingness to give us another opportunity, and we are sorry that our service did not immediately justify your trust. If you are willing to try Yoycol again, we would sincerely value the chance to provide the improved experience you originally expected. Best regards, Yoycol Support Team

Dear customer, We sincerely apologize for the experience you had with your February 2021 order. You requested a cancellation and refund, contacted us through both email and chat, and received shipping information that conflicted with the tracking status you could see. The tracking number was not displayed in your dashboard, appeared unusable, and your order had shown no update since February 18. Under those circumstances, your frustration and loss of confidence were completely understandable. From the time we received feedback like yours, we began continuously reviewing and upgrading our order-tracking and customer service processes. We focused on improving tracking visibility, shipping-status accuracy, response efficiency, case ownership, cross-team coordination, issue escalation, and the way cancellation and refund concerns are communicated. Now, in 2026, Yoycol’s service system has become far more comprehensive, mature, and customer-focused. Our current standards emphasize transparent order updates, clear explanations, practical solutions, and continued follow-up rather than repeating a general shipping status. Through these years of continuous improvement, our overall customer satisfaction has increased significantly. We recognize that these improvements cannot change what happened or recover the confidence you lost. We also understand that trust cannot be restored simply by telling you that Yoycol is different today—it must be earned through an actual experience. If your business ever requires a POD partner again, we hope you might consider evaluating today’s Yoycol through a small trial order rather than making a major commitment. This would allow you to judge our current tracking, fulfillment, communication, and customer support with limited risk. We would treat that opportunity not merely as another order, but as a chance to rebuild the relationship carefully, demonstrate our improvements through action, and earn back your trust step by step. Best regards, Yoycol Support Team