Soul Coffee Apparel review for Yoycol: Print on Demand
Aug. 31, 2022
Great products but absolute worst customer service. It has been almost two weeks and our customers order hasn't even been processed. After multiple attempts to contact customer service through chat, emails and even having shopify contact them there was no response to the emails sent and even with screenshots showing they weren't even looking at the right store my customers order STILL hasn't even been started. I understand the COVID issues which is why we tried to be patient but this is unacceptable when customer service isn't even looking at the right information/account to resolve the issue. We have no choice but to uninstall this app and remove all products from our store.
Hi, we are very sorry that you have experienced these problems. Our technical team are on standby to support, and we are committed to turning around your experience. We have reached out to you via email to discuss and assist you in the best way possible.
