Yoycol: Print on Demand
All-Over-Print on demand & dropshipping provider.
Rating
4.1
feedback
55
chart
#839
All reviews
Rating Breakdown
Review RSS Feed
Oct. 14, 2024
Unprofessional and Scam. they package things very purly, stuff arrives in wrong sizes, damaged, 6 -8 weeks later and sometimes not at all. The customer service is chines and not helpful at all. yoycol messed up an important order and harmed my business. they also let me pay for items that were never shipped and refuse to pay that back. Stay away from this chinese fraud!!!
Greetings from the Yoycol support team, Thank you for your feedback. We are so sorry to hear that you didn't have the best experience with us. Please contact us and provide your order information: support@yoycol.com. And we will solve your issues and concerns in the first time once we got your feedback ,thanks Thank you!
Jan. 18, 2024
I recently had the displeasure of interacting with Yoycol's customer service team, and I must say that my experience left much to be desired. It is unfortunate to have to share such a negative experience, but I believe it's important for potential customers to be aware of the issues I encountered. The first major problem I encountered was the lack of competence among the customer service representatives, particularly individuals named Eleven, Chara, and YoYo. It was evident that they were ill-equipped to handle customer inquiries effectively. They often seemed confused and unable to provide clear and helpful responses. Furthermore, when I requested to speak with a manager, I received a response from someone claiming to be the "Manager of Yoycol customer support team." However, it soon became apparent that this was just a pseudonym used to avoid addressing the issues I raised. This lack of transparency was highly unprofessional. Another significant issue was their group communication page, which was supposed to be managed by YoYo. Unfortunately, YoYo's handling of this page left much to be desired. Half the time, my questions were completely ignored, leaving me frustrated and unheard. In summary, my experience with Yoycol's customer service (Eleven and Chara)was extremely disappointing. The incompetence of their representatives, the lack of transparency with managerial roles, and the inadequate handling of group communication all contributed to a frustrating and unsatisfactory customer service experience. I hope that Yoycol takes this feedback seriously and makes improvements to their customer service department to ensure that future customers do not have to endure the same frustrations that I did.
Hello from support team of Yoycol, We are so sorry that bring the inconvenience for you, We checked the email contacting history, for your questions , which divided into two categories 1： the coupons: for this issue we already fixed well, we confirmed in the middle of Jan,you already received the coupons dear and every new customer won't meet this issue again, thanks for your kind understanding 2: the personalization feature work in your store You need to follow this link: https://www.yoycol.com/helpcenter/5/218 You were following the old link steps before dear, and this is the key link to use this personalization feature function And you kept mentioning the liquide code or script : Because we already fixed well for this issue,you don't need to consider there is no way of pasting the copied script to the Yoycol.script , Because it does not exsit,thanks so much for your kind understanding Finally ,we checked that you placed some sample orders already, if you have any problems with the orders? please contact us by email :support@yoycol.com or online chat once you have any issues，our customers support team would provide the timely response for you. Have a nice day! Best Regards
Dec. 14, 2023
Do not use this app. I have an order that has been 22 days in "production" and have send every day of the last 12 days messages but they do not help you or follow-up. They are still not willing to refund my order. Please avoid at all cost or have extremely unreliable production with no help from their customer service.
Hello from customer support team of Yoycol, We are so sorry that bring the inconvenience for you Order:520604054434779136 Firstly, we apologized for your order situation We already upgraded the production process time and service quality, which is in order to provide better experience for our customers on the period of cooperating with yoycol,thanks so much for your kind understanding And for this order status, we have applied the refund for you, and the refund has arrived your account already, please check it in your account. Every effort will be made to serve your future needs in a manner more consistent with your expectations and our standards. Best regards! Yoycol Support Team
Sept. 20, 2023
I just came here to make sure nobody else made the same mistake as I did. I searched and found this app is the easiest and best to add your design with and spent 11 months building my store only with this app. They have the most terrible support and leave you all on your own and you WILL have problems with your customers. Dont be fooled by their cool products, they are all just decor and this app will destroy your reputation if you choose it. I have taken screenshots before deleting the app and starting a new one to show to whoever wants proof. I have over 1000 items added and after 11 months I found they also don't have a proper shipping rate. you can find the price for 1st item but then the second item has no price. I asked for help to fix this problem and they said if you buy 100 items then we will fix it. very funny way to do business. finally, I hope you trust my review and find yourself am established company to work with.
Hello from customer support team of Yoycol, We appreciate you taking the time to post your suggestion for yoycol. I would really appreciate valuable advice on the size of yoycol's product . I am very grateful for your affirmation of the quality of yoycol products, and we will continue to provide you with high-quality and cost-effective products. In addition, I strongly recommend that you make an accurate choice based on the measurements of the measurements when choosing a size. If you have any questions please feel free to contact yoycol customer support team for help Best Regards Yoycol customer support team
Dec. 27, 2022
STAY AWAY!! BAD SERVICE !! SHIPPING TIME IS TERRIBLE. Over 21 days still in shipping and bad customer service to silence. Cannot deliver goods on time Shopify should not promote the such app. I order myself to test this app.
Hello from Yoycol support team, Firstly we are deeply sorry that bring the inconvenience for you dear, for the shipping time,could you please kindly tell us your order number?we would check for you,so sorry that make you feel so unhappy dear. And the shipping side recently in a busy time for the Christmas festival, so the local dispatching time might be slow dear, please kindly understand, any problem you could come to complain for us, we woud check and confirm the problem for you and provide you the solution dear.Even the shipping side we could not control but we would urge for you. If you have any questions, you can contact us by email or chat, we will reply to you within 24 hours after receiving the message, this is our contact information: https://www.yoycol.com/contact_us We are committed to turning around your experience. Yoycol Support Team
Nov. 18, 2022
The customer service is non existent don't bother wasting your time because it's been weeks and weeks and weeks with no response. Terrible, I don't recommend, although good products the service is extremely bad that I'm going to delete the app.
Firstly, we are very sorry that you have experienced these problems. Thank you for taking the time to provide this feedback - we appreciate it very much as it helps us to build a better service for you and all our customers. Could you please tell us how you contacted us and didn't get a response? We're sorry because we couldn't find your information. If you have any questions, you can contact us by email or chat, we will reply to you within 24 hours after receiving the message, this is our contact information: https://www.yoycol.com/contact_us We are committed to turning around your experience. Yoycol Support Team
Nov. 12, 2022
my templates will not publish and no one is responding to my chat or email request. I have tried multiple times without success
We are deeply sorry that bring the inconvenience for you,we already report this issue to our system, now they said already fix well, and we have sent Email to you. If you still have this problem, please be free to tell us.
Nov. 8, 2022
I have integrated my shop, designed products, have customers asking why theres no shipping.... I attempted to order myself, and after multiple emails with no response am looking elsewhere to redesign. Service needs attention.
Dear user, Firstly, we are very sorry that you have experienced these problems. Thank you for taking the time to provide this feedback - we appreciate it very much as it helps us to build a better service for you and all our customers. We have checked your comments and wanted to know if the problem you reported still exists. Has your customer been able to place an order normally? And could you please send us your account?we will check it for you. Our technical team and I are on standby to support, and we are committed to turning around your experience. Once again, thank you for your feedback and for helping us to improve. And you can contact us here:https://www.yoycol.com/contact_us Best regards! Yoycol Support Team
Aug. 19, 2022
I placed an order on 8/1/21, it has been 19 days and my order had not been processed or shipped. Customer service stopped responding to me. I cannot use this company for my business and I will not order again.
Hi, your product is surely in production and the shipping is affected fue to the Covid-19 recently broke in our region. Sorry that our suport didn't reach you in time. You can join our Whatsapp group shown on the website. We have staff here to help.
Aug. 16, 2022
I would love to use this service. I designed about 68 items for my shop that went live, and discovered there is no shipping settings on any of the items. The settings did not migrate to my shop. I have spent almost a full week trying to get a hold of someone from yoycol, with no response or small responses that are not helpful. It's so sad I would really love to use this service, but there isn't any customer service, I can't even get the shipping set up in Shopify and it's been a week trying to contact them. If no one gets in touch today, I'll have to delete this app and remove the 68 products I would love to sell. :(
Hi, sorry for that you don't get a smooth experience when using Yoyocl. You can join our whatsapp group, which was shown our website. There is staff to solve for you. Hope you can give us another chance.
July 21, 2022
STAY AWAY!! BAD SERVICE !! SHIPPING TIME IS TERRIBLE. Over 21 days still in production and bad customer service to silence. Cannot deliver goods on time Shopify should not promote such app. Check out their Whatsapp page most vendors are complaining about the same issue. ( Yoycol) Upgrade service or get out. Shopify!! Please take action.
Sorry for the bad experience you got with us. Our support team is dealing with your issue. We apologize again. We will improve and hope we can copperate in the future.
Jan. 3, 2022
Well I ordered some sample items back in August. I am still waiting for the correct ones. I have sent 3 emails, messaged them via Facebook, and 3 different numbers on WhatsApp to still not have them. This is after I just placed another order for $300+. They still have not replaced the sample order. They wont email you back, I've never received one from them Your print Colors will be off from item to item even if you use the same artwork. They don't follow the artwork guidelines you upload. Update placed another order, my 4x hoodie is the size of a XS childs. all my polos came in 2-3 sizes smaller then the tag states They failed to put my personal tag on any of my products even tho I am being billed for it. These people are bad, they don't check any of the work they do. Al
Hello from support team of Yoycol, Due to the different time zone, we were unable to reply to your message in time, and we are deeply sorry. Thank you for using yoycol online human customer service. According to your feedback, we have checked the records and found that the after-sales problems of the three products with the order number 203506602906935296 have been dealt with by the after-sales team, and the refund application was submitted on September 23. The Finance also processed the application after receiving the application. The total refund amount of the three products: $37.15 (product cost and corresponding logistics cost), please check your refund receipt, if you have further questions, you can consult the stripe platform. You can place the new order if you still need these three item , and provide the yoycol order number to us , we will let the factory keep eye on it . Your evaluation is the mirror of our service. We will continue to improve our service quality and provide you with a better customer experience . We hope you can further update your comments on this incident so that we can better understand your needs. If you have any questions, you are welcome to contact us via email or jivo chat. Our corporate email is support@yoycol.com In addition, you can find the jivo online chat portal on our official website. Thank you for using yoycol to print your inspiration. Lan best regards! Yoycol Support Team
July 21, 2021
UPDATE App issues. On chat with tech support for 4.5 hrs and (with 6 comments from tech support) 2nd chance starting to look like a bad choice. Because I believe in being fair I'm going to give this application a 2nd shot. Everyone falls short and deserves a second chance. Hopefully, this app will not let me down the second time. I Will update in two weeks from today
We are deeply sorry that we have left you a bad consulting experience. As a supplier, we cherish every customer who accompanies YOYCOL to grow. We attach great importance to this problem and will strengthen the service and communication skills of employees . For the problem you encountered about how to adjust the price, we has been updated to help center . There is link of help center about how to edit the price. You can track this link to check detail . https://www.yoycol.com/helpcenter/NaN/93 The retail price is the amount you charge your customer for your product.Your profit is retail price minus cost at Yoycol. (Retail price=Product's price at Yoycol+Shipping rate+Profit you add) First, enter your store and click Yoycol apps. Second, choose one product to design and publish it. Third, you can set a retail price after clicking 'Publish' button. Thank you for your comments and feedback. We are always concerned about and committed to improving our service. We hope our processing result can get your further comment, thank you ! If you have any questions, you are welcome to contact us via email or jivo chat. Our corporate email is support@yoycol.com . In addition, you can find the jivo online chat portal on our official website. best regards! Yoycol Support Team Supervisor
March 8, 2021
Terrible customer service! I want to cancel my purchase and get my money back, I sent emails, had chat with customer service, and they just tell me the order is in the country of destination. Its not! Its in in china as its states in the "tracking number" they gave to me. The tracking number is NOT in my order in the dashboard, not sure what tracking number is that they gave to me TBH. The tracking number they gave me is definitely unusable. I ordered on the 02.02.2021 to try this company, Order has no update since 18.02.2021. The support cant help anything. I WANT MY MONEY BACK! Definitely not going to use them never more.
Dear, Thanks for your review.We appreciate you taking the time to share your experience in such detail. We're sorry to hear that you had to go through this situation about production + shipping delays. We have returned your money back to your payment account, and you can check it later. To express our apology, the parcel will still be delivered to you for free. Just as the situation you feedback to us, during February, we got a large amount of orders out of our expect , We tried our best to fulfill all orders as fast as possible, but your order was dispatched until March. We were not able to control the shipping speed, we even didn’t find your package was not updated. To improve our service moving forward, we will update the function to display the shipping information on Yoycol dashboard after March 15th, by then you can track the shipping status. Furthermore, We’ll choose better shipping companies to shorten our delivery time. Last but not the least, We’ll promote the service level of our support team. We would really like to help you out and fix any problems occurred , If you have any other questions or concerns, please don't hesitate to reach us at support@yoycol.com. Kind regards, Judy from Yoycol support team