Concetto è review for Zakeke ‑ Customizer 2D 3D

5 / 5

Nov. 29, 2019

November 2019 - UPDATE The app is working properly. I just had an issue and Nicola fixed it in less than 20 mins from my request (today is BLACK FRIDAY). Really amazing support, thank you! Ok, I am dealing with this from months. I just casually played with the customizer as a user (front end) and I just discover it's not working again. I have a plus subscription, I bought the "remove background" add-on. I based some campaign on the fact that this tool was running and working, but, again, it's stuck. I cannot test it every day and maybe I am just really unlucky, but so far I cannot say it's a fully trustable app, above all if you want to invest money to promote this "web customization" service on your website. The app it's very cool, the design is the best, but I experienced too many issues here and there. The support it's always ready to help, but "front end" issues are too hard to catch for me, I appreciate the support when there is a back-end issue, but I am really disappointed about the fact that I discover only casually front end major issues. They never send an email or an alert when something is not working for front end users. I think this is unacceptable. I hope it will be more stable and consistent in time with its basic performances.

Using app

11 months

Total reviews

35

Average rating

3.4

Zakeke ‑ Customizer 2D 3D for Shopify
Zakeke ‑ Customizer 2D 3D
4.5 star
107 reviews

Shopify Product Customiser & 3D Configurator - Zakeke

Shopify App Store