Zakeke ‑ Customizer 2D & 3D
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The app provides all the features we need to offer our customers a smooth design experience for their custom drafts. The configurator loads quickly and is easy and intuitive to use. Zakeke’s support team is fast, helpful, and always finds a suitable solution quickly whenever we have questions or need assistance.
Thank you so much for your thoughtful review! We’re delighted to hear that Zakeke provides the features you need to offer your customers a smooth and intuitive design experience for their custom drafts. It’s especially rewarding to know that you value the configurator’s speed and ease of use, as well as the responsiveness of our support team. Helping merchants find the right solution quickly whenever they need assistance is a key part of the experience we aim to deliver.
Nice App, we use it more then one year and has been working very good. Would recommend.
Thank you for your kind review! We’re very happy to hear that you’ve been using Zakeke for more than a year and that it has been working so well for your business. Long-term feedback like yours is especially meaningful to us, because it reflects both day-to-day reliability and the value the app can bring over time. Thank you again for your recommendation and for being part of the Zakeke journey.
I am setting up a new store and had some questions about the options. I spoke with Goran and Gaia and both are awesome to get support from. Setting up Zakeke is very easy compared to other customizers honestly. I look forward to working with them for long term. There are lots of features the app provides and you can add so many cliparts and assign those cliparts to different products. Amazing!Thank you!
Thank you so much for your kind words! We’re really happy to hear that setting up your new store with Zakeke has been smooth and that Goran and Gaia were able to support you so well throughout the process. It’s great to know you’re already appreciating how easy the setup is compared to other customizers, as well as the flexibility of features like clipart management across different products. We’re excited to support you for the long term and help you get the most out of your store as your customization experience grows.
Great app for 3d and AR. And even better support! Fixed all my problems, thanks to Elena, Domenico, Nicola, Marinella and other Zakeke Team members!
Thank you for your review! We’re delighted to hear that you’re enjoying Zakeke’s 3D and AR capabilities, and even more so that our support team was able to help resolve all the issues you encountered. A special thanks from Elena, Domenico, Nicola, Marinella, and the rest of the team for your mention. We work hard to make sure merchants can fully unlock the value of interactive 3D and AR experiences, so your feedback means a lot to us.
This app appeared to be everything I needed and I was very wrong. I've never seen an app try to nickel and dime their clients so badly. Customer service is slow and unhelpful. They'll give you one answer to your question and then contradict themselves with a different answer to the same question; then offer to charge you an additional fee with a different app. I have invested a large amount of time into customization and I am now willing to throw that effort away and find a different app. I recommend to continue your search for this type of app and move along. Stay away from this product.
Great app with extensive features. Integration into shopify is quick and easy. Customizable products can be created from existing shopify products, so the plugin can handle variant products and stock levels. It has many options to build pricing structures e.g. based on print type, print size, quantity and more. The front end is designed well and doesn't feel like an external tool at all. We've tested several customization plugins, and this one finally has all the features we need. Plus, customer service has been really helpful with a few details we were missing.
Zakeke is a fantastic personalization tool! Easy to use, seamless Shopify integration, and great support. The 3D preview really helps customers and has boosted our sales. Highly recommended!
Thank you so much for your review! We’re delighted to hear that you find Zakeke easy to use, well integrated with Shopify, and supported by a great experience with our team. It’s especially rewarding to know that the 3D preview is helping your customers and contributing to better sales performance. Helping merchants create smoother and more effective shopping experiences is exactly what we aim for.
Guisi and the team have been outstanding and a pleasure to work with. Creating custom designs for our products on Shopify has been so simple and seamless thanks to Zakeke -- keep job so far, highly recommend!!
Great experience as a seller with the team. Fast, pro-active and friendly communication and a lot of willingness to find solutions and also advancing trust in growth. As the tool is constantly evolving, some reviews I saw here regarding a bad buyer experience are not true anymore. The usage for the customer is more intuitive now. Very reliable tool - would 10/10 recommend.
Thank you for this wonderful review! We’re very happy to hear that your experience with our team has been fast, proactive, and friendly, and that you felt supported in finding the right solutions for your business. We also really appreciate your comment about how the product has evolved over time. We continuously work to improve the buyer experience and make the tool more intuitive, so it’s especially valuable to hear this recognized by someone using Zakeke as a seller.
I was initially very excited to try Zakeke, as its functionality seemed perfect for automating and streamlining our customisation workflow. Zakeke promotes "Printing Methods" as a core feature — to quote their own description: “This is where you can create a printing method and assign it to one or more products, sides, or even variants.” However, after setting it up with a Print-on-Demand (POD) integration, I quickly discovered a major limitation: you cannot assign additional Printing Methods when using POD. This was a dealbreaker for us. The app markets itself as both POD-friendly and focused on advanced print configuration — but in practice, you have to choose one or the other. If you opt for POD, you lose access to what Zakeke itself calls a “core” part of the platform. It’s frustrating. We were hoping to use Zakeke to automate and control our custom print setup, but instead found it lacked the very functionality we needed most. If you rely on POD, be aware: you won’t be able to create Zakeke’s Printing Methods. That said, - their support team is very responsive and provided quick assistance when needed.
Thank you for your honest and detailed review — and you're right in pointing out this limitation. Printing Methods are indeed one of the most powerful features in Zakeke. They not only allow customization of the design tools available to end customers but also define the type and structure of the print-ready file expected by the merchant. However, when it comes to Print-on-Demand (POD) products, we currently restrict access to Printing Methods. This is because POD workflows involve automatic file generation and submission to the POD provider, and allowing full customization of these parameters could result in files that are incompatible with the provider's print requirements — potentially causing orders to fail. That said, we fully understand how this can be frustrating, especially for users looking to combine the flexibility of Printing Methods with the convenience of POD automation. We're actively exploring ways to address this limitation, including a simplified version of Printing Methods that would be compatible with POD workflows without risking file rejection. We truly appreciate your feedback, and we're glad to hear our support team could assist you quickly. Your input helps us shape the platform and improve it for all users.
(Updated Review) Zakeke has truly impressed me—not just with the platform itself, but with the team behind it. When I first started using Zakeke, I rated it 3 stars. The seller tools were excellent, but the buyer experience had some frustrating issues. I shared my concerns, and what really stood out is that the Zakeke team—including the COO—personally reached out to understand and address them. Since then, we’ve been working together on improving key parts of the experience, and I’ve already seen meaningful changes. If you’re a seller and run into challenges, don’t hesitate to speak up—Zakeke listens and genuinely works with you to improve the platform. While it can be pricy, the combination of robust features and responsive support makes it worth it. It’s not perfect yet, but it has a lot of potential, and I now feel confident recommending it.
Thanks to the Zakeke team we have been able to develop an unique 3D model for our products. The detail and partnership we have experienced with Zakeke has been thorough in our entire process. We have received support and guidance on building our product. We are pleased with Zakeke and the customer service
Thank you so much for your kind words! We’re truly pleased to hear that, together, we were able to develop a unique 3D model for your products and support you throughout the entire journey. It means a lot to know that you appreciated both the level of detail and the partnership you experienced with our team. Providing guidance at every stage of the process is something we care deeply about, and we’re very happy to hear that our customer service made a positive impact.
Customer service is poor. Takes several days to get a response.
Grazie all'ottimo supporto e alla disponibilità del loro team, siamo riusciti ad avviare con successo questa iniziativa con Zakeke. Sono molto attenti a soddisfare i requisiti del cliente cercando di trovare sempre la soluzione migliore, anche laddove abbiamo incontrato ostacoli non previsti. :)
Grazie mille per aver condiviso la vostra esperienza. Siamo molto felici di sapere che, grazie al supporto e alla disponibilità del nostro team, siete riusciti ad avviare con successo la vostra esperienza con Zakeke. Per noi è fondamentale accompagnare i clienti con attenzione, soprattutto quando emergono esigenze specifiche o ostacoli non previsti. Sapere che questo approccio sia stato apprezzato è per noi una grande soddisfazione.
Thank you for your quick response and refunding the payment.
Hello, thank you for sharing your experience with us. We're sorry you've encountered these issues. As per our support responses, we confirm to have already refunded your account, you should be able to see it within a few days. Thank you again for your patience.
SUSAH NAK BERCAKAP DENGAN SUPPORT ADVISOR !!! NEED HELP !!!
We are very sorry for your frustration. We have been responding to all the messages you’ve sent us, but we suspect that our replies are not reaching you or are ending up in your spam folder. You are requesting support for an issue with a product that you are NOT using Zakeke for, but another app! I’d be happy to explain everything on a call if you respond to our messages.
I use Zakeke to create a 3D Guitar Configurator that enables my customer to preview and build their dream guitar. This helps me get rid of numerous back and forth mails with the customer to create custom renders, gives the customer real time preview with amazing features like dynamic weight and pricing. It really changed everything for us
Thank you for sharing your experience! We’re thrilled to hear that Zakeke helped you build a 3D Guitar Configurator that gives your customers the freedom to design and preview their dream guitar in real time. It’s especially rewarding to know that features like live preview, dynamic pricing, and weight calculation have helped reduce back-and-forth communication and streamline your workflow. This is exactly the kind of impact we aim for: making customization easier for both merchants and their customers.
Scelto tra tanti altri configuratori 3D, Zakeke è stato il migliore dopo settimane di valutazione, e ha portato i suoi frutti. È perfettamente integrato con i nostri modelli 3D già sviluppati, abbiamo dato la possibilità ai nostri clienti di mettere mano al prodotto, riducendo costi di personale e tempo di produzione. È una scelta estremamente vantaggiosa perché porta nuovi utenti al sito, rafforza l'immagine del nostro marchio e dà quel di più che non ci si aspetta da un'esperienza online. La sfida principale potrebbe essere il setup iniziale, ma grazie all'assistenza dedicata, abbiamo gestito tutto senza particolari sforzi. Lo consiglio vivamente a chiunque voglia migliorare l’esperienza di acquisto online con prodotti personalizzati.
Grazie davvero per questa recensione così completa e per il tempo che avete dedicato a condividere la vostra esperienza. Siamo molto felici che, dopo un’attenta valutazione tra diverse soluzioni, Zakeke si sia rivelato il configuratore 3D più adatto alle vostre esigenze. Sapere che l’integrazione con i vostri modelli 3D esistenti abbia portato benefici concreti, sia sul piano operativo sia nel miglioramento dell’esperienza online, è per noi particolarmente importante. Sappiamo che il setup iniziale può rappresentare una fase delicata, ed è proprio per questo che continuiamo a investire in aggiornamenti e miglioramenti costanti per renderlo sempre più semplice, guidato ed efficace, affiancando tutto questo con un supporto dedicato.
Very cool and complete app with great customer support.
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