Zakeke ‑ Customizer 2D & 3D
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This app appeared to be everything I needed and I was very wrong. I've never seen an app try to nickel and dime their clients so badly. Customer service is slow and unhelpful. They'll give you one answer to your question and then contradict themselves with a different answer to the same question; then offer to charge you an additional fee with a different app. I have invested a large amount of time into customization and I am now willing to throw that effort away and find a different app. I recommend to continue your search for this type of app and move along. Stay away from this product.
Thank you for sharing your feedback. We’re truly sorry to hear that your experience with Zakeke did not meet your expectations, especially after the significant time you invested in configuring the app. We understand how frustrating it can be to receive inconsistent information from support or to encounter costs that were not clear from the beginning. Transparency around pricing and reliable, consistent assistance are essential to the experience we aim to provide, and your comments highlight areas where we clearly fell short in your case. We take this feedback seriously and will use it to improve both the clarity of our communication and the quality of the support merchants receive.
Has no mobile interface. We tried to message support but did not hear back sadly. Its a shame because desktop looks great.
Well, Zakeke has a mobile version of course! We have thousands of customers, no one would use a not-responsive customizer. And even better, Zakeke has a mobile-dedicated UI, it's not just responsive. As for assistance, you wrote to us on May 13, 09:55 and we replied 1 minute later, at 09:56. Maybe you're not receiving our replies, check the spam. Lastly, it seems you're getting an issue with the mobile UI, we wrote to you from a different email address, happy to get it fixed.
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