Zakeke ‑ Customizer 2D & 3D for Shopify

Zakeke ‑ Customizer 2D & 3D

Sell more with live product customization, 3D, AR & Try-on
Rating
4.5
Feedback
66
Reviews
Chart
#916
Shopify

All reviews

2 / 5 Share
Nov. 6, 2025

This app appeared to be everything I needed and I was very wrong. I've never seen an app try to nickel and dime their clients so badly. Customer service is slow and unhelpful. They'll give you one answer to your question and then contradict themselves with a different answer to the same question; then offer to charge you an additional fee with a different app. I have invested a large amount of time into customization and I am now willing to throw that effort away and find a different app. I recommend to continue your search for this type of app and move along. Stay away from this product.

Store Using app Total reviews Average rating
Randy's LLC 5 months 2 3.5
2 / 5 Share
May 22, 2020

Has no mobile interface. We tried to message support but did not hear back sadly. Its a shame because desktop looks great.

Store Using app Total reviews Average rating
LEMON LOCO 5 days 1 2.0
Developer Reply

Well, Zakeke has a mobile version of course! We have thousands of customers, no one would use a not-responsive customizer. And even better, Zakeke has a mobile-dedicated UI, it's not just responsive. As for assistance, you wrote to us on May 13, 09:55 and we replied 1 minute later, at 09:56. Maybe you're not receiving our replies, check the spam. Lastly, it seems you're getting an issue with the mobile UI, we wrote to you from a different email address, happy to get it fixed.

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