All reviews

Rating Breakdown

  • 5
    74% (52 ratings)
  • 4
    10% (7 ratings)
  • 3
    6% (4 ratings)
  • 2
    1% (1 ratings)
  • 1
    9% (6 ratings)
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4 / 5 Share

April 4, 2025

Zakeke offers a solid customization tool that’s helped us give customers more control over their designs. There’s definitely room for improvement in performance and pricing flexibility, but overall it’s been a valuable addition to our site.

Using app

5 months

Total reviews

1

Average rating

4.0

4 / 5 Share

Jan. 10, 2025

Thank you for your quick response and refunding the payment.

Store

ONE1DUB

Using app

About 20 hours

Total reviews

2

Average rating

4.5

Developer Reply

Hello, thank you for sharing your experience with us. We're sorry you've encountered these issues. As per our support responses, we confirm to have already refunded your account, you should be able to see it within a few days. Thank you again for your patience.

4 / 5 Share

Nov. 19, 2024

Using app

About 1 hour

Total reviews

1

Average rating

4.0

4 / 5 Share

July 27, 2021

Server very slow, sometimes the [ Customize Button ] on product page no show . Predesign template working table too small, it's hard to do the design .

Store

Kaier

Using app

8 days

Total reviews

6

Average rating

3.0

4 / 5 Share

March 30, 2021

Without a qualitative demo or help it is not always easy or clear to be able to make everything correct within the 3D module, but if you email with a problem or question, they answer very quickly, friendly, super clear and constructive. They do a great work to fix the problem. Very satisfied with it.

Using app

13 days

Total reviews

1

Average rating

4.0

4 / 5 Share

March 9, 2020

So far, so good. I haven't had a chance to use it to experience the full app. I do not like the fact you have to add every color of every product one by one. It is going to be very time consuming for me.

Using app

17 days

Total reviews

1

Average rating

4.0

Developer Reply

Thanks for your review! We're working on improving the product configuration process and we just put your suggestion in the "to-do list" :)

4 / 5 Share

Feb. 25, 2019

FUNCTION: The product does work well, albeit with some limitations. - It would be nice if we could select different printing methods for different variations of products. - One odd thing: Every time a customer customizes a product, the customized version gets added to our Shopify store as a new product. Not a big deal, but odd. Other than this, Zakeke has integrated very smoothly with our site, and the mobile-friendly version works very well, too. PRICE: It should be noted that .eps and .pdf support is paid extra; by default, the paid tool only supports .png and .jpg files. SUPPORT: Phenomenal customer support. Carlo has been excellent to work with, and Francesca in the help team normally gets back quickly to any concerns.

Using app

7 days

Total reviews

2

Average rating

4.5

Developer Reply

Thanks for the review :) Just one thing: we're forced to create a new product from a customized one because in Shopify every modified product is a new product. However, the new product is not shown in the store, only in the product list. And we have a guide to avoid it: https://zakeke.zendesk.com/hc/en-us/articles/360026363673-Hiding-customized-products-in-your-Shopify-catalog And we do it for our customers free of charge when requested :)