Zakeke ‑ Customizer 2D & 3D
Zakeke is a popular Shopify App that has received mostly positive reviews from ecommerce merchants. Users appreciate the extensive features of the app, such as 3D and AR capabilities, seamless Shopify integration, and the ability to create customizable products easily. The customer support team, including members like Goran, Gaia, Elena, Domenico, Nicola, and Marinella, has been highlighted for their excellent assistance in resolving issues and providing guidance. Additionally, the app is praised for its user-friendly interface and the ability to boost sales through features like 3D previews and personalized product configurations. However, there are some negative aspects mentioned in the reviews, such as slow customer service response times, limitations in functionality for Print-on-Demand integrations, and issues with font recognition when using Coreldraw.
Review RSS feed
The app provides all the features we need to offer our customers a smooth design experience for their custom drafts. The configurator loads quickly and is easy and intuitive to use. Zakeke’s support team is fast, helpful, and always finds a suitable solution quickly whenever we have questions or need assistance.
Thank you so much for your thoughtful review! We’re delighted to hear that Zakeke provides the features you need to offer your customers a smooth and intuitive design experience for their custom drafts. It’s especially rewarding to know that you value the configurator’s speed and ease of use, as well as the responsiveness of our support team. Helping merchants find the right solution quickly whenever they need assistance is a key part of the experience we aim to deliver.
Nice App, we use it more then one year and has been working very good. Would recommend.
Thank you for your kind review! We’re very happy to hear that you’ve been using Zakeke for more than a year and that it has been working so well for your business. Long-term feedback like yours is especially meaningful to us, because it reflects both day-to-day reliability and the value the app can bring over time. Thank you again for your recommendation and for being part of the Zakeke journey.
I am setting up a new store and had some questions about the options. I spoke with Goran and Gaia and both are awesome to get support from. Setting up Zakeke is very easy compared to other customizers honestly. I look forward to working with them for long term. There are lots of features the app provides and you can add so many cliparts and assign those cliparts to different products. Amazing!Thank you!
Thank you so much for your kind words! We’re really happy to hear that setting up your new store with Zakeke has been smooth and that Goran and Gaia were able to support you so well throughout the process. It’s great to know you’re already appreciating how easy the setup is compared to other customizers, as well as the flexibility of features like clipart management across different products. We’re excited to support you for the long term and help you get the most out of your store as your customization experience grows.
Great app for 3d and AR. And even better support! Fixed all my problems, thanks to Elena, Domenico, Nicola, Marinella and other Zakeke Team members!
Thank you for your review! We’re delighted to hear that you’re enjoying Zakeke’s 3D and AR capabilities, and even more so that our support team was able to help resolve all the issues you encountered. A special thanks from Elena, Domenico, Nicola, Marinella, and the rest of the team for your mention. We work hard to make sure merchants can fully unlock the value of interactive 3D and AR experiences, so your feedback means a lot to us.
This app appeared to be everything I needed and I was very wrong. I've never seen an app try to nickel and dime their clients so badly. Customer service is slow and unhelpful. They'll give you one answer to your question and then contradict themselves with a different answer to the same question; then offer to charge you an additional fee with a different app. I have invested a large amount of time into customization and I am now willing to throw that effort away and find a different app. I recommend to continue your search for this type of app and move along. Stay away from this product.
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more.