Zakeke ‑ Customizer 2D 3D for Shopify

Zakeke ‑ Customizer 2D 3D

Shopify Product Customiser & 3D Configurator - Zakeke

Rating

4.5

feedback

103

Reviews

chart

#11,159

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    2%
  • Less than a day
    0%
  • Less than a month
    14%
  • Less than a year
    49%
  • More than a year
    36%

Reviews Summary

The reviews for the Zakeke Customizer app on Shopify are overwhelmingly positive, highlighting the excellent customer support, user-friendly interface, and the ability to customize products easily. Customers appreciate the quick response times from the support team and the seamless integration with Shopify. However, some users have mentioned challenges with the initial setup and configuration, as well as limitations in certain features like live chat support and weekend customer service availability. Overall, the app is highly recommended for businesses looking to offer personalized products on their online store, with a strong emphasis on the quality of service and customization options provided by Zakeke.

Highlights

Excellent customer support and quick resolution of issues
User-friendly interface and easy customization options
Challenges with initial setup and configuration
Limitations in features like live chat support and weekend customer service availability
Seamless integration with Shopify and positive impact on sales

Rating Breakdown

  • 5
    80% (82 ratings)
  • 4
    9% (9 ratings)
  • 3
    4% (4 ratings)
  • 2
    1% (1 ratings)
  • 1
    7% (7 ratings)
Review RSS Feed Review RSS Feed

All reviews

4 / 5 Share

Nov. 14, 2023

The app is a development in the right direction. I´d like to have a live chat, the integrations need a bit more work than the current documentation is capable of explaining. It would be cool, to have a page for feature requests. The front end of Zakeke Customizer needs to undergo a small redesign, hopefully asap. It would be better if we had bigger buttons for the 2 main functions:´upload photo´ and ´add to cart´. Also a missing key function is to twist the print-area, so that clients who are uploading pics in horizontal format, would be able to twist the print area to horizontal or portrait. Im excited how the company envolves and if it will become a long term App that i will be using for my shop. Overall its recommendable, but you have to be technically versile as of now 14.11.2023.

Using app

3 months

Total reviews

1

Average rating

4.0

Developer Reply

Hello, thank you for your review and detailed feedback, it's highly appreciated. We'd like to highlight that the twist of the print area is one of the features coming up with the very next update. Also, regarding buttons and other front end details, we are currently working on a new revamped UI, totally customizable to meet these demands and support your growth. For any other doubt or issue, please contact us at [email protected], our team will gladly respond to your requests. Thanks again!

5 / 5 Share

Oct. 31, 2023

excellent app with excellent customer support. easily the best design tool on Shopify

Using app

3 months

Total reviews

31

Average rating

4.8

3 / 5 Share

Aug. 29, 2023

Un po' difficile da configurare e sistemare con lo store, se ci fosse più documentazione e anche dei video più semplici sarebbe meglio

Using app

6 days

Total reviews

1

Average rating

3.0

3 / 5 Share

April 12, 2024

The program is great, and the features are excellent. The downside is that if something goes wrong with the app on the weekend, there is no customer service to get you back up and running. That's money lost until someone reaches out on Monday. On top of the monthly fee, the transaction fee adds up if you do a lot of sales.

Using app

Over 4 years

Total reviews

7

Average rating

4.9

5 / 5 Share

Aug. 1, 2023

I think that Zakeke solved most of my issues on offering customers web2print choice instead of print on demand. It's easy to understeand, user friendly interface, great possibility to customize your product with your personal template and more.. I'm at the beginning but I'm full satisfied.

Using app

3 months

Total reviews

2

Average rating

5.0

All reviews

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