Zakeke ‑ Customizer 2D 3D
Sell more with live product customization, 3D, AR & Try-on
Rating
4.4
feedback
65
chart
#356
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
2%
-
Less than a day
3%
-
Less than a month
22%
-
Less than a year
52%
-
More than a year
20%
Reviews Summary
The reviews for the Shopify App are mixed, with both positive and negative feedback from users. Positive aspects include great customer support, extensive features for customization, seamless integration with Shopify, and the ability to create 3D and AR models. Users appreciate the ease of use and the helpfulness of the support team in resolving issues. However, negative feedback revolves around slow customer service response times, high costs, complex setup, and limitations in functionality, especially for Print-on-Demand integrations. Some users also mentioned difficulties in communication with the support team and issues with font recognition when using certain design software like Coreldraw.
Highlights
Review RSS Feed
All reviews
April 28, 2026
1) The customer service is barely available. Like the other apps, there is absolutely no chat option available. You will have to figure it out and it is complex. If you email them, they will respond after 24 hours and the response I have received is very lame as if the representative is just trying to avoid answering and not being helpful. 2) This app is very expensive. 3) There is a lazy loading. There will be buffering and it is super slow. 4) If you have problems with the orders, good luck as the customer service will be of no use when the time is of essence. 5) You will have to wait for a single email 24 hours and when you have follow-up question, you will wait another 24 hours. I may look into inkybay or customily.
Feb. 27, 2026
Great app for 3d and AR. And even better support! Fixed all my problems, thanks to Elena, Domenico, Nicola, Marinella and other Zakeke Team members!
Nov. 6, 2025
This app appeared to be everything I needed and I was very wrong. I've never seen an app try to nickel and dime their clients so badly. Customer service is slow and unhelpful. They'll give you one answer to your question and then contradict themselves with a different answer to the same question; then offer to charge you an additional fee with a different app. I have invested a large amount of time into customization and I am now willing to throw that effort away and find a different app. I recommend to continue your search for this type of app and move along. Stay away from this product.
Sept. 24, 2025
Great app with extensive features. Integration into shopify is quick and easy. Customizable products can be created from existing shopify products, so the plugin can handle variant products and stock levels. It has many options to build pricing structures e.g. based on print type, print size, quantity and more. The front end is designed well and doesn't feel like an external tool at all. We've tested several customization plugins, and this one finally has all the features we need. Plus, customer service has been really helpful with a few details we were missing.
Sept. 10, 2025
Zakeke is a fantastic personalization tool! Easy to use, seamless Shopify integration, and great support. The 3D preview really helps customers and has boosted our sales. Highly recommended!
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