Zakeke ‑ Customizer 2D 3D

Reviews Summary

Zakeke, a Shopify App for customization, has received a mix of positive and negative reviews from users. On the positive side, customers appreciate the solid customization tool that gives them more control over designs. The app has been described as valuable and has helped businesses improve their online shopping experience. Users also praise the excellent customer support provided by the Zakeke team, highlighting their responsiveness and willingness to assist with any issues. Additionally, the app is commended for its user-friendly interface, great features like real-time previews, and integration with 3D models. However, some users have raised concerns about the app's performance, pricing flexibility, and customer service response times. There were mentions of slow responses from support, difficulty in communication, and issues with billing practices. Some users also noted specific challenges such as font recognition problems with certain design software and limitations in the app's functionality, like the absence of live chat support and the need for more detailed documentation. Overall, while Zakeke offers valuable customization features and strong customer support, there are areas for improvement in performance, pricing, and service responsiveness.