Zapiet ‑ Product Options
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Their support is exceptional. The app is great but its the after sales that matters the most.
Hey there! Thank you so much for your kind words! It was a pleasure assisting you. If you ever need anything else, don’t hesitate to reach out! We’re always here to help! Warm regards, Betty
The chat person kept asking me to grant them access to our account... She was not able to solve issue and insisted they had to access our account. Sorry to say, but this was very suspicious In the meantime, we lost money as product options were not charging for the extras at checkout
Thank you for your feedback, and we’re truly sorry to hear about your experience. We understand how frustrating this situation must have been. In some cases, our support team may request temporary access to better investigate and resolve account-specific issues — but we always aim to do so transparently and with your consent. We’re sorry if this came across as suspicious in any way. Your concern about product options not charging correctly is very valid. We’d like to make this right and ensure the issue is fully resolved. We've reached out to you directly, so we can follow up and assist further. Thank you again for bringing this to our attention — your feedback helps us improve. Jelizaveta Product Lead
Stephane was incredibly helpful and fixed more than just one issue with my store. I couldn't recommend his work and his customer service more.
Hi Erin, Thanks a bunch for that incredibly nice review! It was a real pleasure helping you get our Pickup + Delivery and Product Options apps working on your site. And should want any further help or guidance, you can count on me and my team to be there for you! -Steph
Great app, thank you!
Hi there! Huge thanks for the 5 stars! We're glad to hear you love our app—always happy to help! Have a wonderful day ahead! Warm regards, Betty
I had an issue with the app not working with my store. As soon as I reached out to them, they had some on it. It was a little more complicated that we 1st thought. The had it fixed by the next morning! Thank you.
Hi there! Thank you for the lovely review, I really appreciate it! It was a pleasure helping you out with our Product Options app. If you need any assistance in the future don’t hesitate to reach back out here. We will be happy to help again! Best, María
Brilliant support! They were super helpful and quick to sort everything out. Definitely recommend!
Suzy, thank you so much for such a lovely review! We’re super happy to hear that you had a great experience with our team! If you ever need anything, don’t hesitate to reach out—we’re always here to help! -Jeanette
the app is simple but very useful, the support is amazing!
Hi David, It's so wonderful to read your review - thank you so much for taking the time to write it! It was a pleasure speaking with you and getting your Product Options all set up on your product pages. Don't hesitate to reach back out if you have any other questions. Always here to help! (: Cheers! Anggy
Great app! I needed some adjustments and the promptly support did them for me. 5 Stars to Pavlo from the support team for his patience.
Hi, I am extremely thankful for your review and the recognition of my work. The whole team is here to support you, don't hesitate to reach us any time! We hope you will enjoy using Product Options and it will be helpful for your business. Warm regards, Pavlo
Love it, we had this idea where we wanted people to send us a picture for us to print on their tins, and it was a mess asking at checkout to send it via email etc etc. when i found out about product options, where you can simply upload the pic on the pdp!? amazing. great work again from the zapiet team.
Hi Simon, Thank you for taking the time to leave us such a great review! It is awesome to hear that Product Options was able to provide the solution your store needed. If you have any further feedback or need any assistance, please reach out! Best wishes, Kitty
This app does exactly what it says it will do, and interfaces well with Zapiet Pickup & Delivery. I needed some help and Kitty was fantastic to work with.
Hi Guys, Thank you so much for taking time to leave such a great review, I am so pleased to hear that Product Options suits your needs! You know where we are if you need any support in the future. Best wishes, Kitty
Downloaded the app to use and try, had some issues in the beginning, and since have loved the app. They went out of their way to create and release the toggle option and was operational within 2 weeks. They've gone over the top to make our shop work seamlessly with other apps, especially their sister app - Zapiet Pickup and Delivery. I am hopeful they get a bulk add option when you need to add a bunch of options. Excited to see what other options they come up with in the future.
Hey Monte, Thank you so much for updating your review to 5 stars! We're thrilled to hear you're giving the app another go, and we’re glad we could help resolve the initial issues you faced. We really appreciate your feedback on features like a toggle and bulk options—our team is working on improvements and will keep you updated. Let us know if we can assist with anything else in the meantime! - Klaudia from Senior Support
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