Zapiet ‑ Product Options
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The chat person kept asking me to grant them access to our account... She was not able to solve issue and insisted they had to access our account. Sorry to say, but this was very suspicious In the meantime, we lost money as product options were not charging for the extras at checkout
Thank you for your feedback, and we’re truly sorry to hear about your experience. We understand how frustrating this situation must have been. In some cases, our support team may request temporary access to better investigate and resolve account-specific issues — but we always aim to do so transparently and with your consent. We’re sorry if this came across as suspicious in any way. Your concern about product options not charging correctly is very valid. We’d like to make this right and ensure the issue is fully resolved. We've reached out to you directly, so we can follow up and assist further. Thank you again for bringing this to our attention — your feedback helps us improve. Jelizaveta Product Lead
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