Zendesk
Omnichannel customer service and engagement platform
Rating
3.2
feedback
157
chart
#3,096
All reviews
Rating Breakdown
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Jan. 21, 2018
great app especially if you have a customer support team! https://www.kgmcollective.com/
Nov. 24, 2017
Very nice and easy way to engage with customers. All messages from all platforms are integrated in this service so you do not have to go from one website to another. Great addition for our business
June 21, 2017
Zendesk has helped us to stay in touch with our clients need, is a must have tool for those looking to have the best ecommerce support to their clients. Dont hesitate to get their service for your ecommerce, there is no other tool like this with the support.
March 21, 2017
Zendesk works great with Shopify. It would be great if the full order details could be pulled to the dashboard for replying customers. Other than that, it's great, highly recommended!
March 20, 2017
The Shopify/Zendesk integration works well and displays customer order information along with their support ticket. Much of the displayed data is linked and will take you to the relevant information in your shopify dashboard. So far so good!
March 20, 2017
Works very well. Haven't had any issues between shopify and zendesk. Would recommend this app. www.dapperlighting.com
March 13, 2017
Loads quickly within ZenDesk and works beautifully to access our customer information and order data with one click. Saves our customer support team many clicks.
March 10, 2017
Amazing integration! We would definitely recommend this to any other company or business! Great stuff!
March 10, 2017
Zendesk allows us to easily see customer orders in our CRM software (Zendesk). This makes it easy ofr our staff to check customer records. Great integration with Shopify.
March 9, 2017
We have used ZenDesk for a long time which is great in it's own right. The integration with Shopify is a breeze and makes responding to and researching tickets quick. Highly recommend!
March 9, 2017
Very easy integration - pulls customer order history into your cases. Would be great if it would allow linking contacts (e.g. customer orders have different email address than Zendesk incoming tickets).
March 9, 2017
The integration between ZenDesk and Shopify seamlessly integrates our Customer Experience and eCommerce platforms. The result allows us to engage with our customers in a more personalized way by giving us visibility on their order history and account information. Among many different apps I use on the daily, the ZenDesk one is by far my favorite and most convenient tool.
March 9, 2017
Zendesk has been extremely helpful to stream line our customer service. Additionally it's extremely useful to be able to get into the customers order straight from Zendesk. Great App!!!
March 9, 2017
Super helpful! Really easy to see customer purchases and order history within support tickets.
March 9, 2017
This app has really helped our ability to meet the needs of our customers quickly. I highly recommend this app, and don't know why you wouldn't use it. Really appreciate the flawless integration between Shopify & Zendesk.
March 9, 2017
Makes Customer Service a breeze! I am able to glance at customers orders right within ZenDesk and it gives me a snapshot of all of the information I need!
March 9, 2017
If you use Shopify and Zendesk, this app is a no-brainer. Provides all kinds of information that your support team will find valuable. Give it a try!
March 9, 2017
Very helpful app. Solid integration with shopify and provides all the information needed about the customer so that the Agents can communicate efficiently.
March 9, 2017
Zendesk allow us to provide excellent customer service using Facebook and email channels. Great integration with Shopify.