Live Chat by Combidesk
Live chat provides a fast way to connect with customers!
Rating
4.5
feedback
57
chart
#10,171
All reviews
Rating Breakdown
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Sept. 4, 2017
Great service! The software is nice and the system flows very well. We couldn't run our business without this software!
Aug. 29, 2017
We love the product. It is great that our customers can get a hold of us when they have questions. We have found that by answering our customers questions we have increased our sales and have found that our customers are customers for life. The only thing I would like to see is if there is a way to make the actual box that shows up on our store page smaller. Customers know they can click on it to get a hold of us but it does not need to be so big. Maybe there is a way to do it and I just have not figured it out. I also love the analytics I can get from the program. It gives me a lot of data that helps in providing better service to my customers. I would recommend it to anyone wanting to get to know your customers better.
Aug. 4, 2017
Helps us increase our number of prospects and increase our service to our clients!
July 12, 2017
We find this app amazingly good and integrates over multiple websites. Thank you Zendesk!
June 14, 2017
Great app, great support. Easy to integrate. Could do with a little tweak here and there, but otherwise perfect. Never had an issue.
May 23, 2017
I love love this app, have used this app for over a year now and cannot fault it. Keep up the good work. Thanks
May 15, 2017
I really enjoy this chat app and have been using it for over a year. I can even use it from my phone and chat with customers. Great interface and good options. I've used the basic free service but upgraded to the paid version because a promo was running. Extra features 4 paid version included file attachment with in chat, multiple chats at once, multiple triggers. I definitely would recommend this chat app.
April 23, 2017
The app is probably alright but the setup and installation before that made me drop it halfway. They will bring you to Zopim site asking you to login. then bring you back into zendesk, saying you are paying to Zendesk... but zopim says theyre charging you money as well. and all of this is being done on combidesk platform. damn annoying and complicated. Might even be scammy. Shopify already flags Zopim app as "USE IT ON YOUR OWN RISK". Yet the irony is that they offer this service thats suppose to make YOUR CUSTOMER experience alot easier and better. Epic fail.
April 21, 2017
The app works just as I want it to. I option for customers to send a quick message is always there and I get an email notification each time so I am able to quickly respond back before they lose interest. No complaints here :)
April 20, 2017
It works fine for our store. It was set up easily and we can see how customers are navigating through our store. It is easy to change the default setting, like the greeting or the offline message. Good App.
April 20, 2017
Seen instant conversion and upsell lift from this great chat platform. Easy to use; integrates perfectly on desktop and mobile. Fantastic investment. Thank you!
March 12, 2017
I have tried every chat program out there, and this is by far the best. I can track the pages my customers visit. This app notifies me every time someone visits my website, which allows me to remain vigilant and improve my sales. I base my advertising on the information this app allows me to gather. I have saved many customers from leaving my site in frustration, when I see they are stuck on a page. I also found that it is the only app which runs parallel to Google Analytics. In other words, when I see that three customers are on my site, I see the same thing on this app. That was not the case with other chat apps. Thank you for making it so easy, and affordable.
Dec. 13, 2016
Install was not good, never fully installed. No support. Very bad experience. Wish I would have checked the reviews before wasting my time.
Nov. 30, 2016
No idea what is going on with this app. Are you zendesk or tidio? Live chat doesnt even know. Cant see customers carts, cost is $5.00 plus additional costs. Seems like a mess
Sept. 13, 2016
Avoid this app! I downloaded and uninstalled within the free trial period but was charged for 4 billing cycles until I engaged Shopify to help confirm this app was removed. Assuming this was an error somewhere on the back end?