Penlit review for Zendrop ‑ Dropshipping & POD

April 13, 2023

Update: The customer success team reached out to me and we were able to sort out the problem. They were quick and helpful. Original: Very slow customer support that does not help. For around 3 weeks I am now talking to the customer support and it's been a cumbersome nightmare. I am asking a simple question to link multiple zendrop products to one product with multiple variants on Shopify. Support is evading questions & problem descriptions, asking "Why do you even want to do that and taking multiple days to respond" I sent all the zendrop product Ids and asked to just create a zendrop product on their backend that contains all the variants because the approach that the support told me to do does not work for my use-case at all. This has been straightly ignored and after 7 days (And I even asked if there was an update after 4 days) answered with: "It looks like your products are able to be linked. I am a little confused on what you are needing to be done on our end. Do you know what the steps are to receive a quote on your products? To receive a quote we require a sale on the product first. " So as a PLUS user with access to 24/7 support, that's the answer I receive. Btw I tried linking the products but they are not shown in the search results when you try to link a product. He could already see that I successfully quoted many products so it was obvious that I know the requirements. To me, it feels like he is just trying to keep the conversation going and is enjoying wasting other people's time. I also mentioned other problems, for example instantly declined quotations, which he ignored. I was very respectful with their customer support but they definitely are not respectful of your time.