Zendrop: AI Dropshipping & POD
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I'm learning so much. This is a very interesting venture
Helpful
We’re sorry to hear about your experience. This is not the standard we hold ourselves to, and we understand how frustrating delivery delays can be for you and your customers. I’ve reached out to you directly to learn more about your orders and what happened. We hope you’ll give us the opportunity to make this right. Shiza, Customer Experience Team
WARNING — Unexpected charges and refund issue I strongly recommend being extremely careful with this app. I was charged £22.10 in August even though I was not using the app. I contacted the developer and requested a refund. I was told that I had to pay the charge first in order to receive the refund, so I followed their instructions and paid it. The refund was never received. Even more concerning, Shopify's records clearly show that I uninstalled the app on 30 August 2026. Despite this, another charge of £36.49 was issued on 19 September 2026 — almost three weeks after the app had already been uninstalled. I was then required to pay this charge as well. I have now paid £58.59 in total for an app that I am not using and that had already been uninstalled. How can a company charge £36.49 after the app was already uninstalled, especially when a refund for the previous charge was already being disputed? To me, this is not normal or acceptable billing. It feels like a deceptive and potentially fraudulent billing practice, particularly when small charges can easily go unnoticed by merchants. I have screenshots and Shopify billing records documenting the installation/uninstallation history, both charges, and the payments. I am demanding a full refund of £58.59 and will escalate this matter to Shopify, my payment provider, and the appropriate consumer protection/fraud-reporting authorities if it is not resolved. Potential users: please check your Shopify bills carefully and make sure you are not being charged after uninstalling this app.
HI Bonnie, Thank you for bringing this to our attention, and we sincerely apologize for the frustration and confusion this billing situation has caused. We want to assure you that we take billing concerns very seriously. Our records indicate that our support team has successfully processed the refund you requested and previously provided an explanation regarding what these charges were for. However, we want to make completely sure everything is fully resolved and clear for you. We have reached out to you directly via email to provide further clarification on these specific Shopify charges and to see if there is any other concern we can help you with. We're looking forward to hearing from you. –Darlene, Zendrop Customer Experience
I’ve had a very positive experience with this application. There’s a wide selection of products, customer support has been excellent, and everything is presented in a transparent way. The prices are competitive as well, so I’d definitely recommend it, it’s worth it.
What a lovely review, Repose! We're so happy the wide product selection, competitive prices, and transparency have all stood out for you, and it's great to hear our support team has been excellent too. Thank you for taking the time to share such a kind recommendation. - The Zendrop Team
Amazing and great support team. Congrats
Hearing this about our support team is such a treat, thebright.ME! We're so glad they've been amazing for you, and your congrats and five stars mean a lot to all of us here. - The Zendrop Team
Hi, Thank you for your kindness, understanding, and support. I truly appreciate your help!
Sending warm hugs right back to you, WarmyHugs A! It means so much to know our team's kindness, understanding, and support made a difference for you. We truly appreciate you taking the time to share this. - The Zendrop Team
Zendrop is excellent for Shopify, earning a 10/10 rating, but it is not compatible with TikTok Shop. When I upload a product to my TikTok Shop, no pictures are properly uploaded, and only a blue image is associated with the product.need some work for tiktok shop
We truly appreciate you taking the time to share this feedback. It’s great to hear that you’ve had such a positive experience with Zendrop overall, and we’re sorry about the TikTok Shop issues you encountered. We’ve reached out to learn more about your experience and what went wrong with the product images. We’d be grateful for the opportunity to understand this better and work toward a better experience for you. Shiza, Customer Experience Team
怎么乱收费，都取消不掉订阅，骗子
Hi Lianrong, Thank you for sharing your feedback, and I am truly sorry for the frustration this situation has caused. I completely understand how upsetting it is to see unexpected charges. The charges you are seeing are likely related to Usage-Based Billing (UBB), which triggers when products are actively linked or imported to your store. To help clarify how this works, you can review our full Zendrop Billing Documentation: https://support.zendrop.com/en/articles/9917574-understanding-usage-based-billing-for-zendrop-subscriptions-through-shopify We want to make this right and help you sort out your account immediately. I have just sent a direct email to the address linked to your store with the next steps to resolve this. Please check your inbox (and spam folder, just in case) and reply to me there so I can assist you with your subscription status and billing. Looking forward to helping you get this resolved! –Darlene, Zendrop Customer Experience
Sameer est très gentil et surtout régle vite tous les problèmes. Merci beaucoup à toi
Quel beau message pour Sameer, SIVIA! Nous sommes ravis qu'il ait été si gentil avec vous et qu'il ait réglé vos problèmes aussi rapidement. Merci pour les cinq étoiles! - The Zendrop Team
Not impressed
Love hearing this about Tessa! It means a lot that she's always been such a huge help to you, and we really appreciate the honest, balanced review. We're so glad to have you with us. - The Zendrop Team
Zendrop helps me a lot thankyou zendrop and shopify best experience
So happy to hear Zendrop has been such a big help, Daniel! Knowing it's been the best experience for you really made our day. Wishing you lots of success with your store. - The Zendrop Team
Hi Alex, thank you for taking the time to leave a Shopify review. I've personally reached out to you via email to understand what happened and see how we can make this right and improve your experience. We take this seriously and would love the opportunity to turn this around for you. — Darlene, Zendrop Customer Experience
Five stars from Scalderma, we love to see it! Really glad you're part of the Zendrop crew. - The Zendrop Team
This one made our day, Magnetik! We really appreciate the five stars and your support. - The Zendrop Team
Our experience with Zendrop has been smooth and hassle-free so far. The team has been very attentive and helpful, and we’re happy with how everything is going. Thank you for your support!
Smooth and hassle-free is exactly what we aim for, so this is lovely to hear, Rivve! We're glad the team has been attentive and helpful along the way, and it's a pleasure supporting you. - The Zendrop Team
Just surpassed 2,000 orders with Zendrop and the experience has been great. Fulfillment has been smooth, the platform is easy to use, and their support team has been helpful whenever I’ve needed them. Definitely a solid option for anyone looking to scale an e-commerce business. Looking forward to the next 2,000 orders!
Congrats on passing 2,000 orders, TheraSculpt, what a milestone! It's awesome to hear fulfillment has been smooth and that the team has been there whenever you needed us. Here's to the next 2,000 and beyond! - The Zendrop Team
Outstanding partner supplier for Shopify! The platform is incredibly user-friendly, and the seamless integration makes product importing and automated fulfillment a breeze, saving me hours of manual work every single day. Unlike traditional platforms where shipping is unpredictable, Zendrop offers reliably fast shipping and completely vetted suppliers. This consistency has significantly improved my delivery times and cut down customer refund rates. On top of that, their customer support team is always responsive and genuinely helpful whenever I have a question. Features like custom branding and product sourcing are total game-changers for anyone looking to scale a real e-commerce brand with peace of mind. I highly recommend Zendrop to any Shopify store owner looking to level up their business!
Wow, this is such a kind and detailed review! Hearing that automated fulfillment is saving you hours every day and that faster shipping has helped cut down refunds is exactly why we do what we do. We're thrilled custom branding and product sourcing have been game changers for Inspect Texas Supply. - The Zendrop Team
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