Zendrop: AI Dropshipping & POD
All reviews
**★☆☆☆☆ Seven Years of Loyalty—Rewarded With Failed Orders and Damaged Trust** I have subscribed to Zendrop for more than seven years and consistently paid for its highest subscription plan. I kept believing that one day my dropshipping store would succeed and that Zendrop would be a dependable partner when that happened. After seven years, I finally developed a different brand that took off and attracted more than 32,000 Facebook followers. Just as I began receiving orders, I discovered how unreliable Zendrop’s fulfilment service had become. Products repeatedly turn out to be out of stock after customers have already purchased them. Zendrop then emails me asking me to search AliExpress for something similar so they can attempt to source a replacement. This forces me to constantly monitor my inbox in case another order develops a problem. That is not an automated fulfilment service—it leaves the store owner doing damage control. Recently, I received four sales through the section of my store fulfilled exclusively by Zendrop. Every single one of those four orders had an issue. Now, approximately one month later, I must explain to paying customers why their products still have not shipped. This is completely unacceptable. Fulfilment problems do not merely inconvenience me—they damage my reputation, destroy customer trust and make my business appear unreliable. My customers blame my brand, not Zendrop. After paying Zendrop for more than seven years, including its highest subscription fees, I expected dependable stock information, proper order fulfilment and immediate communication. Instead, I have been left chasing suppliers, searching AliExpress and apologising to customers for orders that remain unshipped. I cannot trust Zendrop with my brand or my customers again. Seven years of loyalty should never end like this. I strongly advise store owners to investigate Zendrop’s current stock availability and fulfilment reliability very carefully before depending on it for their businesses.
So far ive really loved how powerful this tool is theirs always someone to help guide you through anything you dont quite understand or need help with so far im liking it!! would recommend for anyone trying to breakout into the world of E commerce.
I loaded products onto my site, then I was told they were out of stock and I had to delete the pages that took me a considerable amount of time to put together. Then I had a client place an order for two of the 25 Zendrop Products on my site, only to have them all the sudden "Out of Stock"(which at the time your site said there were thousands) and in a holding pattern, without ANY notice to me, letting me know that the order was on hold. So, my client has been waiting for their products that are not coming. If I had not gone onto ZenDrop to figure out where they were, I never would have seen that they were OUT OF STOCK! What the Hell?
Hi Danielle, Thank you for sharing your feedback with us. We are incredibly sorry for the frustration this fulfillment issue has caused you. We have reached out to you directly via email to explain exactly how this happened and to walk you through a dedicated resolution plan. We have put together a comprehensive solution to help safeguard your future orders and support your business moving forward. Please check your inbox so we can map out the next steps together. We are fully committed to turning this experience around for you! –Darlene, Zendrop Customer Experience
Thank you so much for the 4-star rating! We truly appreciate your support and are thrilled to have you as part of the Zendrop community. If you ever have any questions, concerns, or need assistance with your store, please don't hesitate to reach out. We are always here to help you succeed!You can message our support team directly through the in-app messenger. For a complete step-by-step guide on how to get in touch with us or use our self-service tools, check out our help article here: https://support.zendrop.com/en/articles/8514763-module-3-how-to-get-help-from-zendrop-support - The Zendrop Team
Seeing five stars from Keith's electronics made our day. Hope business is good and only gets better from here. If you ever have any questions, concerns, or need assistance with your store, please don't hesitate to reach out. Our support team is available Monday through Friday, from 9:00 AM to 5:00 PM EST, and we are always happy to help you succeed! You can message us directly through the in-app messenger. For a complete step-by-step guide on how to get in touch with us or use our self-service tools, check out our help article here: https://support.zendrop.com/en/articles/8514763-module-3-how-to-get-help-from-zendrop-support - The Zendrop Team
Good
Short and sweet, and we will take it. Glad things are going well so far, and here is to a great run with your store. - The Zendrop Team
Not as simple as they claim
Hi there, Thank you for taking the time to share your feedback. We apologize for the frustration you experienced while navigating our platform. We want to help, but we are currently unable to find a Zendrop account associated with your details. Could you please message us at [email protected]? We would love the opportunity to turn your experience around. –Darlene, Zendrop Customer Experience
So glad to see the five stars, Oddly Useful! Thanks so much for taking the time to rate us — wishing you continued success with your store in South Africa. – The Zendrop Team
So glad Zendrop is working out for Lynrix.com! Thanks so much for the five stars. – The Zendrop Team
Really appreciate you taking the time to leave five stars! Wishing you tons of sales ahead. – The Zendrop Team
Love seeing five-star support for stores all around the world, including Ethiopia! Thanks so much for the kind rating. – The Zendrop Team
The app is easy to navigate, products are published with one or two clicks. Just add your appropriate tags and the product gets placed on the correct shelf!
Hearing that publishing takes one or two clicks is exactly what we hope for. Love that the tagging is putting things on the right shelf for you too. Great to have Needful Somethings on board. - The Zendrop Team
bella
This made our day — thanks so much for the five stars, CasaMB! – The Zendrop Team
So happy to see this five-star rating from Minha Loja! Thanks a ton for the support. – The Zendrop Team
No sales at all and little to no engagement. I wish I had better news but this is where I am right now.
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