Zendrop: AI Dropshipping & POD
All reviews
Review RSS feed
Finding the right product at a fair price. Check out was smooth and on I would recommend this store..
The support Zendrop provided was exceptional. Every interaction was handled with clarity, efficiency, and a strong commitment to resolving my concerns. The team demonstrated a high level of professionalism and expertise, making the entire experience smooth and productive. I am thoroughly satisfied with the assistance received and confidently recommend their service to others seeking reliable and knowledgeable support.
Wow, this genuinely made our day! Knowing that our support came through with clarity and professionalism means everything to us. We're so glad the experience felt smooth and productive from start to finish. We appreciate you spreading the word and we're glad to have you with us! - The Zendrop Team
That the Ai associated can take you on goose chases, may not recognize the exact info on a screen that you're working on, that there isn't a stepped process for integration and there are lots of costs that accumulate as you go
Thank you for sharing that feedback. I really appreciate your honesty. I understand how those challenges could impact your experience. We'd love the opportunity to learn more about your experience and better understand where things fell short so we can continue improving. Your insights are incredibly valuable to us. Shiza, Customer Experience Team
I have only started using Zendrop. I have 3 stores, and placed orders from each store as a test to make sure the system is working correctly, to see what the products are like and to see how long it takes to get them. Two of my orders show on the tracking site as delivered but I never received them. I checked with neighbors and filed a complaint with the post office (though only one shows as delivered by USPS) and no luck. Not sure if the addressing is weird or what - I do know from experience that things don't always translate right when mailed from overseas. Anyway I did get one order and two customer orders show as delivered and I know for sure one was, haven't heard from the other customer so I assume it was delivered. I'm not sure if their delivery is reliable, so I'm still researching more and trying other drop shippers too. I also have had a couple issues with ordered items not being available. I hate to provide crappy customer service with out of stock issues and have to refund orders that were never received. I do like the way Zendrop works with Shopify, except that store orders that are fulfilled from other drop shippers show up on Zendrop when they aren't the ones with that product so need to figure out how to fix that. The descriptions and photos for listing are great too, But none of that matters if there are delivery issues.
Hi Sheryl, thank you for sharing your detailed feedback. I am glad you love our Shopify integration, photos, and descriptions. However, I am truly sorry for the stress caused by the missing test orders and stockout issues. We take this very seriously and want to ensure you never pay for nothing. I have just sent an email to help you track down those shipments, assist with your Shopify sync settings, and explain how to verify stock with our team. Please check your inbox—you can reply directly there or book a quick chat so we can make this right! — Darlene, Zendrop Customer Experience
it was a good tool for dropshipping but after u decide to downgrade your plan it will still continuously charge your card anyway.
Hi there, thank you for sharing your feedback. I am very sorry for this frustrating experience with your billing after downgrading. I have already reached out to you to investigate these unexpected charges and resolve this for you immediately. - Darlene, Zendrop Customer Experience
ottimo catalogo e tanti prodotti interessanti. alcuni prodotti che ho importato non avevano la descrizione del prodotto e in altri alcune foto non erano visibili. Anche sui margini di guadagno che vengono calcolati automaticamente mi sembrano eccessivi.
Grazie mille per il tuo feedback, lo apprezziamo davvero. Ho voluto contattarti personalmente per capire meglio la tua esperienza e approfondire i problemi che hai riscontrato. Mi piacerebbe sapere quali prodotti avevano descrizioni o immagini mancanti, così possiamo verificare e risolvere la situazione. Anche sul calcolo automatico dei margini sarei felice di raccogliere maggiori dettagli per capire come possiamo migliorarlo. Shiza, Zendrop
Very good customer service!
So glad to hear our customer service hit the mark for you! That's exactly what we aim for, and your kind words mean a lot to the team. We're happy to have you with us! - The Zendrop Team
Zendrop is a great app to use and is very user-friendly. The platform is easy to navigate, making product sourcing simple and efficient. What stands out the most is their excellent customer support team. They are highly responsive, knowledgeable, and provide quick resolutions whenever assistance is needed. Overall, Zendrop has been a reliable and valuable tool for managing my business, and I would highly recommend it to anyone looking for a seamless dropshipping experience.
Thank you so much for your kind words and recommendation! We're thrilled to hear that you've found Zendrop easy to use and that our support team has been able to provide the assistance you need. Your feedback means a lot to us, and we're grateful to be a part of your business journey. We look forward to continuing to support your success!
The Zendrop app isntalls easily and creates an account seemlessly, but be careful when adding some trending items it auto matically published them to my shopify without notification and I wasn't ready for them to be published (you can't even see what the products are when adding them). It's also not possible to order samples without being on a paid tier. As someone who's starting out I'm not even sure I want to pay for Zendrop yet if I can't find products I want and not being able to get samples is a hinderence to that.
Hi there, thank you for taking the time to share your feedback. I'm sorry to hear about your experience, and I've personally reached out to you via email to understand what happened and see how we can make this right. We take this seriously and would love the opportunity to turn this around for you. — Darlene, Zendrop Customer Experience
Zendrop offers a good platform and helpful resources for beginners getting started with dropshipping. I recently had an issue regarding a billing charge that appeared after I had received written confirmation that no charges were pending. The situation was confusing at first, but after providing documentation and screenshots, the Zendrop support team reviewed my case and issued a refund. I appreciate the professionalism of the support team and their willingness to resolve the issue. While the billing communication could be clearer to avoid misunderstandings, my experience with customer support was ultimately positive. Thank you to Jobelle and the Zendrop team for helping resolve the matter.
We really appreciate you sharing this, and we're glad our support team was able to review your case and get things sorted out. We know a billing confusion like that can be stressful, and we're happy it got resolved. Thanks for sticking with us! - The Zendrop Team
Zendrop has got to be one of the best dropshipping suppliers out there by far. The wide range of products, different features like auto fulfillment, and more, really make the whole experience more seamless. They also have an amazing customer support team that answers any of your questions and gets back to you quickly. Thank you Zendrop!
Thank you so much for this incredible shoutout! We're thrilled to know that our product catalog, auto fulfillment features, and support team are making your dropshipping experience seamless. It means the world to us to be recognized as one of the best! We're here for you every step of the way as you continue to grow your business. -Zendrop Team
I've had a great experience with Zendrop so far. The platform has been easy to use, and the support team has been extremely helpful whenever I've had questions. I especially want to recognize Mariane for her outstanding customer service. She took the time to confirm product information with her team, followed up with me promptly, and made sure I had a clear answer regarding my HydroCat Grass Kit product variants. Her communication was professional, friendly, and thorough throughout the entire process. It's refreshing to work with a support team that genuinely cares about helping merchants succeed. Thank you, Mariane, and the Zendrop team!
Thank you for sharing this wonderful experience! We're so glad Mariane went above and beyond to confirm product information and ensure you had the clarity you needed that's exactly the level of care we strive for. Your kind words will be passed along to her, and we're excited to continue supporting Livvy Pets on your dropshipping journey! -Zendrop Team
I think the app is great, however I did experience technical difficulties the first few days - the products were not being published to my store, the connection between my Zendrop and Shopify were lagging. However I reached out to the Zendrop support team and the issue was swiftly resolved. Now it is working great!
Hi there! Thank you so much for taking the time to share your experience with us! We are thrilled to hear that the app is now working great for you and that our team was able to swiftly resolve those initial connection and publishing lag issues. We always want to ensure you get top-notch assistance whenever you need it. If you ever run into any other questions, please remember that we are here to help! Our team is available from 9:00 AM to 5:00 PM EST. For detailed guidance on all the quick ways to reach out to us—including using our instant AI helper, Zenbot—feel free to check out this helpful article: https://support.zendrop.com/en/articles/8514763-module-3-how-to-get-help-from-zendrop-support Thanks again for being a part of Zendrop, and happy selling! -Darlene, Zendrop
i dont have zendrop installed but yet it showing that i have a account can someone fix it please
Hi there, thank you for taking the time to share your feedback. We're sorry for the confusion regarding an error messsage that you already have an account, and I've personally reached out to you via email to understand what happened and see how we can make this right. We take this seriously and would love the opportunity to turn this around for you. — Darlene, Zendrop Customer Experience
Buena atención, rápida y personalizada
Hola Juan, gracias por tomarte el tiempo para compartir tus comentarios. Lamento que estés teniendo problemas con la importación y me he puesto en contacto contigo personalmente por correo electrónico para entender qué sucedió y ver cómo podemos solucionarlo. Nos tomamos esto muy en serio y nos encantaría tener la oportunidad de resolverlo. — Darlene, Experiencia del Cliente de Zendrop
I had some minor issues when some product images did not populate to my store. Zendrop advised it may have been caused by a system update, they promptly fixed the issue and I was back in business. They were extremely responsive and attentive to my issue and resolved it quickly and professionally..
Hi David, thank you so much for updating your review and for your kind words! We are thrilled to hear that our support team was able to step in, resolve the product image issue promptly, and get your store back up and running smoothly. System updates can occasionally cause temporary hiccups, but our team is always dedicated to handling them with the speed and professionalism you experienced. We truly appreciate your patience and your business. Wishing you continued success with your store! Attached here is the help guide on how to easily get connected with our support team: https://support.zendrop.com/en/articles/8514763-module-3-how-to-get-help-from-zendrop-support — Darlene, Zendrop Customer Experience
Jemima provided excellent follow-up support and was very helpful. I was very frustrated, but now I'm okay.
So glad Jemima was able to turn things around for you! We know how frustrating it can feel when things don't go smoothly, and it means a lot to hear that you left the interaction feeling okay. We'll be sure to pass along your kind words to her. - The Zendrop Team
really great support
Really great support is exactly what we aim for, so this genuinely made us smile! Happy to have you with us at Zendrop. - The Zendrop Team
Zendrop is the best dropshipping companion app out there. helped me source all the products that I needed to scale.
Thank you so much for the kind words, it truly means the world to us! We're thrilled that Zendrop has been your go-to companion for sourcing the products you needed to grow and scale your business. Helping entrepreneurs like you find the right products with ease is exactly what we set out to do. Here's to your continued success. We're with you every step of the way! Zendrop Team
The Zendrop team followed up with me directly regarding my support requests and took the time to contact me by phone and email. I appreciate their effort to provide customer service and communication.”
Thank you for sharing your experience, we truly appreciate your kind words! We're glad our team was able to reach out directly and follow up on your support requests through both phone and email. Providing attentive, personalized communication is something we genuinely care about, and it's wonderful to know it made a difference for you. We look forward to continuing to support you on your journey! -Zendrop team
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more.