Zendrop ‑ Dropshipping & POD
Zendrop: #1 Shopify dropshipping app. Start free.
Rating
4.5
feedback
828
chart
#111
All reviews
Review RSS Feed
Nov. 1, 2025
they charge me 25eur for downloading i even dont have bought their plan and nothing!!!! i removed this app right after installing, and still they have charge me!!!! im gonna fix it with shopiy support, 100%
Store
Smarts Gear
Using app
8 months
Thank you for bringing this to our attention. We’re sorry to hear about your experience. Our team will reach out to you shortly to learn more about the situation and assist you better.
Oct. 28, 2025
I recently worked with Jo from the Zendrop team, and it's been a long time since I've experienced such excellent customer service! She went above and beyond with her proactive communication and customer care. The entire experience has made me commit to Zendrop as the main platform for my dropshipping business. Thanks, Jo—you are a superstar!
Thank you for your wonderful feedback! We truly appreciate you taking the time to share your experience. We’re thrilled to hear that Jo provided such excellent support and went above and beyond for you. Your kind words will definitely be shared with her and the team!
Oct. 27, 2025
I had a great experience with Zendrop support. Mariane was very kind and helpful - she quickly and efficiently solved my issue. I am really satisfied with the support I recieved!
Oct. 22, 2025
Thanks for the 5 stars! Your support keeps us motivated to keep improving and delivering the best experience possible. Wishing you success ahead!
Oct. 21, 2025
I am shocked to see the monthly billing of around $29 for 3 consecutive months even before I could utilize the service of Zendrop! I thought I would be charged only if I set up my shop on Shopify and link my products. When the shop has not been set and there aint any single product on it, why is Zendrop charging me and what for? I request Zendrop to refund the money back asap.
We’re really sorry to hear about the unexpected charges - we understand how upsetting that must feel, especially when you haven’t been able to use the service yet. We’ll reach out as soon as we can to review your account and assist you with this.
Oct. 15, 2025
Encantado con la plataforma y la atención de Jemima, muchas gracias!
¡Gracias por tu amable comentario! Nos alegra saber que estás encantado con la plataforma y con la atención de Jemima. Nuestro equipo realmente aprecia tus palabras.
Oct. 14, 2025
Mariane is patient, kind, and knowledgeable. Best service I've had so far in solving an issue!
Oct. 10, 2025
Very bad. They don't supply the products. I very much regret choosing to do the yearly subscription.
We’re really sorry to hear about your experience, and we understand how disappointing this must feel. We appreciate you sharing this with us, and we’ll reach out as soon as we can to look into this and assist you further.
Oct. 10, 2025
Love Zendrop! Super easy to use and integrate. The support team is amazing — always quick to respond and genuinely helpful! :)
Oct. 7, 2025
Store
Darla's Daily Deals
Using app
2 months
Thank you for your 5-star review! We’re glad you’re enjoying the platform and wish you continued success ahead.
Sept. 30, 2025
The app used to be good before a couple years ago. However, this app is currently so bad and unrecommendable! After receiving order, you may be shocked that the product unexpectedly went out of stock or its price went crazily high similar to the overall prices that went our crazily and cannot be competitive anymore! The orders usually take long time to reach the customer although noticeably for product that are said to be shipping from the US while they obviously are not. According to a bad practice with them, the company may remove the app from your Shopify store and damage your related setups and cancel your subscription at any time for false and unclear reason without providing further details and without refunding your annual membership fees you paid them upfront, and also without refunding order credits you accumulated on the app! (By the way, you usually cannot utilize more than 10% of your order credits towards any order). The app is a complete mess and harm to business and a waste of money!
We’re truly sorry to hear about your negative experience and the challenges you’ve faced. Your feedback is very important to us, and we’d like the chance to make things right. Please reach out to us directly at [email protected] or [email protected] and we’ll do our best to assist you further.
Sept. 26, 2025
I recently encountered an issue with a product listing that confused one of my customers. At first, I was very frustrated, but the Zendrop team handled the situation with real professionalism and care. They not only provided a full refund for the order but also went above and beyond by adding credits to my account and upgrading my subscription at no additional cost. It’s clear that Zendrop values its sellers and is committed to improving their service. Mistakes can happen in any business, but what matters is how they’re handled, and in my case, Zendrop showed that they truly care about their partners. I’m confident continuing to build my store with Zendrop, knowing they’ve got my back.
Thank you for your kind words, truly appreciated. I’m glad to hear the team handled everything well and that you’re satisfied with the resolution. We really value your trust and partnership with Zendrop.
Sept. 19, 2025
Customer Support is very helpful especially Juan
Thank you for your feedback! We're glad to hear that our Customer Support team especially Juan was able to assist you. We’ll be sure to share your feedback with him. 💜
Sept. 19, 2025
The Customer Support is amazingly helpful when it comes to answering questions. Some advice I would give to people using them is to have all your questions available in advice, so they know everything they need to ask the supplier. This way you get all your information at one time.
Thank you so much for your kind words! We’re really glad our support team could help. Great advice too, having all your questions ready definitely makes things smoother.
Sept. 19, 2025
The Zendrop team is really amazing. Their support is fast, efficient and above all ultra patient they helped me step by step with remarkable attention to detail. Thanks to them, my orders and collaborations go smoothly!
Store
Mug&Cie
Using app
About 2 months
Sept. 19, 2025
This app had a lot of potential, but it's hard to make any profit now. Every time a customer wants a refund, Zendrop doesn't refund the product the you. Which means you lose money every time someone asks for a refund. As they can't send the order back to the supplier, since it's in China, which would take a lot of time and money. Sending it to myself isn't ideal either, because that destroys the whole purpose of dropshipping, + shipping costs aren't worth it considering the original prices of the products. Besides that, the customer service isn't great either, you're talking to people that don't speak English and use a translator, and can't get anything done since they don't work at Zendrop at all, but just answer basic questions, so they don't have any rights or tools to do anything.
Thank you for taking the time to share such detailed feedback. We’re really sorry to hear about the challenges you’ve faced with refunds, profit margins, and customer support. We understand how frustrating this must feel, especially when it impacts both your business and customers. We’ll reach out directly to review your concerns in detail and work with you toward a better solution.
Sept. 18, 2025
Nyka from Zendrop support team was very helpful and available to support me on looking for the right product to link to my store.
Store
My Store
Using app
23 days
Sept. 15, 2025
Amazing customer service and app! I have been using Zendrop for the past year, my queries are always answered by their team on their online chat, products are of very high quality and seamless integration with Shopify. I'm able to fulfil items automatically for my customers as well as for TikTok Shop. I was using another dropshipping app previously but have fully transitioned over to using just Zendrop now because of the high standard you get with them. Would highly recommend.
Thank you for the amazing review! We're thrilled to hear you’ve had a great experience with Zendrop and truly appreciate your trust and support.