Zendrop ‑ Dropshipping & POD
Zendrop: #1 Shopify dropshipping app. Start free.
Rating
4.7
feedback
10,516
chart
#86
All reviews
Rating Breakdown
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April 1, 2025
They answered all my questions. They are charming people, especially Jo, she helped me a lot, talking for a long time to answer all questions, I don't know how to thank her enough. Thank you guys
Thank you for the amazing feedback! We're so happy to hear that Jo was able to assist you and make sure all your questions were answered. We’ll make sure she knows how much you appreciate her help! Your kind words mean a lot to us, and we’re always here to support you!
March 31, 2025
Zendrop support is the best. They are friendly and generally want to help. I had a question about my subscription and they quickly found an answer for me. Thank you Zendrop support team!
Thank you so much for the kind words! We're thrilled to hear that our support team was able to assist you quickly and with a friendly attitude. Your appreciation means a lot to us, and we're always here to help!
March 31, 2025
Exceptional support and explanations by Jacob.
Thank you so much for the kind words! We're thrilled to hear that our support team was able to assist you quickly and with a friendly attitude. Your appreciation means a lot to us, and we're always here to help!
March 31, 2025
Polite and fast support.
Thank you for the great feedback! We're so glad to hear that our support team was both polite and fast in assisting you.
March 31, 2025
support is great tho shipping fees are expensive
Thank you for your feedback! We're glad to hear you’re happy with the support. We understand that shipping fees can be a concern, and we appreciate you sharing your thoughts. We're always looking for ways to improve, so your input is valuable to us!
March 29, 2025
It is the WORST Dropshipping experience with products and logistic. Very limited products to choose and logistic takes forever to ship and arrive. It is not an automatic system, meaning that you have to be checking everyday availability of the product because they have not an automatic system to mark a product as sold out when they have no more available. The option to add products that they don't have is really bad, because they are not going to have it never, that means that when you sell the product, they are not sure to find the same exact product to be ship to the customer. You have to be sure to check every day your app because when you sell a product you have to press fulfill, something else that is not automatic. Don't waste your money with this app. The only positive thing that they have is that when you are "lucky" to reach an agent, they answer fast and work proactively to try to solve your problem as they can, because procedures and logistic are not part of their roles, they are just there as customer service representatives and their work is trying to help you. The system to reach a representative is not easy because they have an IA with answers that never have the answer that you need.
We're sorry to hear that you had such a frustrating experience. It sounds like the logistics and automation didn’t meet your expectations, and we understand how that can be disappointing. We appreciate you sharing your honest feedback—it's valuable for improving the service. Please reach out to austin@zendrop.com so we can further assist you.
March 29, 2025
Excellent Support by Zendrop, Well trained support Team and quick response. Rafaela, Faye support was great.
Thank you for the fantastic feedback! We’re thrilled to hear that Rafaela and Faye provided you with excellent support. Your kind words mean a lot, and we’re always here to help whenever you need us!
March 28, 2025
I am very satisfied with Zndrop's customer service. They answer all my messages with courtesy; bravo. I would have given them 5 stars if there hadn't been a problem processing my order, but since they did a good job of finding the source of the problem, I was reassured. Special thanks to Nyka and Harvey for their professionalism. Nina
Thank you so much for the thoughtful feedback, Nina! We're really happy to hear that our team, especially Nyka and Harvey, provided you with professional and courteous service. We’re sorry about the order issue, but we're glad it was resolved quickly and to your satisfaction. Your input is invaluable, and we appreciate your trust in Zendrop
March 28, 2025
Harvey found an answer to my question so fast! I really appreciate him and all of the associates I have had the opportunity to work with!
Thank you for the wonderful feedback! We’re so glad Harvey was able to find the answer you needed quickly. It’s fantastic to hear you've had such great experiences with our team overall. We truly appreciate you!
March 27, 2025
Harvey, excellent job helping me with my fulfillment issues. Thanks for the quick response and staying present until the issue was resolved. Thanks again.
Thank you for the awesome feedback! We're so glad Harvey could help resolve your fulfillment issues quickly and effectively. We'll be sure to pass along your appreciation to him—he'll be thrilled to hear this!
March 26, 2025
Mariane assisted me with my questions and concerns. Her assistance helped me get my store built. She was great! The only complaint I have is Zendrop doesn't communicate through email very well on how to setup as a new person.
Thank you for the great feedback! We're so happy to hear that Mariane was able to help you get your store up and running smoothly. We also appreciate your suggestion about improving email communication for new users—your input is invaluable, and we'll definitely look into it to make the onboarding process even better. Thanks again for sharing!
March 26, 2025
I requested product certification and additional information. Khubaib helped me, and within 19 hours, I received the information I needed! That's really fast. He provides really good service. Thank you, my friend!
Thank you so much for the kind words! We’re thrilled to hear that Khubaib was able to assist you quickly and efficiently. We’ll make sure to pass along your appreciation to him! 😊🙌 Your feedback means a lot, and we’re always here to support you.
March 26, 2025
I've been using Zendrop for 3 months and it's been a real game-changer for my dropshipping business. The app itself is user-friendly and makes product sourcing and order fulfillment so much smoother. But what really sets Zendrop apart is their customer support. I recently had an issue with a order fullfilment, and Jo went above and beyond to help me resolve it quickly and efficiently. Jo was incredibly patient, knowledgeable, and responsive. They took the time to understand my problem and provided clear, helpful solutions. It's rare to find such dedicated and helpful support, and it makes a huge difference in my overall experience with Zendrop. If you're looking for a reliable dropshipping solution with fantastic customer support, I highly recommend Zendrop. And a special shout-out to Jo for being an absolute rockstar!
Thank you so much for the fantastic review! We're thrilled to hear that Zendrop has been a game-changer for your business, and we couldn’t be happier that Jo was able to assist you so well. We’ll definitely pass along your kind words to Jo—she’ll be thrilled to know she made such a positive impact. Your recommendation means the world to us!
March 24, 2025
Rafaela was awesome! She helped me quickly and made the process smooth and easy. The app itself has been great so far—I love the wonderful features and how easy it is to use. One suggestion I have is for the 'Find Products' section to include a button or border around items I've already viewed, which would make browsing even more efficient. Overall, I really appreciate the Zendrop team's help and expertise. Thanks for the great support!"
Thank you so much for the amazing feedback! We're thrilled Rafaela could help make your experience smooth and easy. We also appreciate your suggestion for the 'Find Products' section—it's a great idea, and we'll definitely keep that in mind for future updates! Your support and feedback mean a lot to us.
March 24, 2025
Zendrop are brilliant! Very helpful when you need instructions or queries and super easy and straight forward to use. I highly recommend them!
Thank you so much for the glowing review! We're thrilled to hear you've had such a great experience with Zendrop. We truly appreciate your recommendation and are always here to support you!
March 21, 2025
5 day refund policy + unreasonable customer service meant I was charged and refused a refund for downloading the app for about 20 minutes while I was showing someone... Free plan available? Not so sure.
Sorry to hear about your experience. We understand your frustration and appreciate your feedback. We'll reach out to you as soon as possible to assist you further.
March 20, 2025
They are a Godsend! When all the chatbots and YouTube videos proved worthless, Merj answered my email and rescued me! She was prompt, professional, polite, and thorough. She also saved me time, money, and my reputation. I can’t thank her enough!
Wow, thank you for such a heartwarming review! We're so glad Merj could come to the rescue and provide the support you needed. We'll make sure to pass along your kind words to her—she'll be thrilled to hear this!
March 19, 2025
Get back to you fast and they provide the answers you need!
Thank you for the great feedback! We're thrilled to hear our team was quick to respond and gave you the answers you needed!
March 19, 2025
Krisnalyn was very helpful in helping me resolve my issue...great customer service!
Thank you for sharing your experience! We're so glad Krisnalyn was able to help resolve your issue. We really appreciate your kind words about our customer service!
March 18, 2025
Eles são super legais e o suporte é nota 1000, obrigado Zendrop, com vocês eu estou zen hahah
Haha, love that! 😄 Thank you for the awesome feedback! We're here to keep things smooth and stress-free for you!