Zendrop ‑ Dropshipping & POD

Jan. 16, 2026

Got some great stuff if you are in the private agent program. Quick service and tons of options.

Jan. 16, 2026

I am very satisfied with the excellent support and clear communication. The company offers a wide range of opportunities, including branding and stock availability, and provides all the products one may need. Overall, a very positive experience.

Jan. 16, 2026

Zendrop has very good support, good pricing and their automation is on point. I recommend them for beginners as well as advanced dropshippers.

Jan. 16, 2026

Excellent service with a personal touch! I've been using Zendrop's Private Agent plan for a while now and it's been a great experience. What really stands out is the personal support – you're not just a number here. Special shoutout to Erina who handles all the factory connections and price negotiations. She's been doing a fantastic job sourcing products and getting us the best deals. And big thanks to Sharmaine Dagos for managing our Zendrop account so well – always checking in and making sure everything runs smoothly. If you're looking for reliable fulfillment with actual human support, I can definitely recommend the Private Agent plan. It makes a real difference when you have dedicated people in your corner. Keep up the great work, team!

Jan. 15, 2026

I was charged by Zendrop for redownloading their app to try and see my old dashboard (I only ever had a sample order, never sold anything). I redownloaded the app and cancelled it minutes later and then noticed a charge on my card. When I contacted their customer support, they told me I was outside of the 'refund window' and that they were 'unable' to issue a refund as it wasn't fair to other users!?!? Avoid.

Jan. 15, 2026

Jan. 14, 2026

I must admit that although i am working just 6 months with Zendrop the customer service department make a huge difference. Shawn and Jo are out of this world.Their response time ...within minutes! That builds confident and assurance that at least you are not alone in the middle of the ocean. Thank you guys! Amazing Job.

Jan. 8, 2026

Don't look at the average - scroll down to that last few reviews to see how bad this is. Insanely poor service. A misleading offer for $100 credits once I go through the 5 onboarding steps, but then buggy performance that didn't allow the app to register that I'd stepped through them all. When I finally argued enough with their bot to have the steps register, I learn that the "$100" they're offering is actually a $20 discount each month for five months. A lump sum of $100 in credit was what was expected, as it allows merchants like me to experiment with a new service without the risk of running up bills. Even Shopify sympathizes with my case, though they can't force an app to issue a refund. Shopify, you really need to institute better quality control, and simply put a stop to Zendrop's behaviour.

Jan. 22, 2026

I am updating my previous review following a resolution from Zendrop. After my initial complaint regarding a chargeback caused by international shipping delays, Zendrop reviewed the case and compensated me for the financial loss. I appreciate that the issue was eventually acknowledged and resolved. While international shipping delays can still present risks during peak seasons, I want to note that Zendrop did take responsibility in this case and provided compensation, which I consider a positive and professional response. Thank you to the Zendrop team for addressing the matter and closing the issue.

Jan. 7, 2026

Great, fast and reliable customer service. A bonus with an AI assistant that answers all your questions all the time. I did not get charged for anything I didn't pay for, when the trial was over it was automatically changed to a free plan. So I'd highly recommend Zendrop!

Jan. 7, 2026

No company is perfect with issues every now and then but what matters is when an issue is found the time and energy a company put into solve it to the satisfaction of the customer. Zendrop is great in that aspect.

Jan. 14, 2026

Do not use this for sourcing – My honest experience since Nov 2025 I have been using Zendrop since November 1st, 2025, and I want to share my experience to warn other ecommerce beginners. I purchased the "Plus" plan for $100 during a Black Friday sale, but even at that discount, I feel ripped off. Here is my timeline using their "Sourcing Request" feature for four different products: 1st Product (Massager Wand): A few days after they sourced this for me, they contacted me to say it was out of stock and offered a lower-quality substitute, forcing me to change products. Later, when I received my first order on Dec 23, 2025, it sat "In Review" for 8 days because they were out of stock of the gift bag I had sourced. They never emailed to notify me; I only found out because I checked. It took an additional 3 business days (in total 13 days) just to ship after that. 2nd Product: I ran ads for two days before they randomly increased the price. Their explanation was that "supply and demand cause prices to fluctuate." Isn't the entire job of a sourcing agent to confirm pricing with a supplier before giving me a quote? 3rd Product: They provided a random bundle I didn't ask for. After I sold just one unit, they nearly doubled the COGS immediately—raising the price from around $33 to $64.88 making its impossible to continue selling. 4th Product: They sent me the completely wrong product attached to an email claiming, "Our team worked hard and found this product from verified suppliers." The sourcing feature is a joke. I finally requested a refund for my subscription. Since it had been over a month, they denied it (I had only used about $9 in credits). My advice to newbies: Don't make my mistake. Do not listen to the YouTubers who are affiliates for this app. I am accepting my $100 loss as a lesson to be more careful when choosing suppliers, but I will not be using Zendrop again. 0/5 stars edit: I am updating my review to 3 stars specifically because of the support I received from Darlene. She was incredibly helpful, fast, and went out of her way to fix a complicated order issue and cover the cost difference. However, I cannot honestly give 5 stars yet because the Zendrop platform itself still caused me significant frustration with cancelled orders and fluctuated price. While the support agent (Darlene) is fantastic, the system reliability needs to match her level of service. I will be happy to improve my rating in the future if I see the my experience with the platform run more smoothly over time.

Dec. 31, 2025

Super great customer service and help!!

Dec. 30, 2025

Zendrop helps simplify dropshipping with easy product sourcing and fast order processing. It integrates well with Shopify and is great for scaling an online store. A solid app for merchants who want a reliable dropshipping solution.

Dec. 30, 2025

Nyka was able to attend and resolve the issue I had within minutes.

Dec. 30, 2025

Great support from Juan! I am very impressed with the level of assistance and the speed of communication. Juan went above and beyond to verify the technical specifications of the product directly with the supplier, confirming the 24V brushless motor and 3200 RPM. This kind of professional and detailed support is exactly what I need to scale my business with Zendrop. Highly recommended!

Dec. 30, 2025

The worst one you. You get charged even if it's free. Asked a refund. I've never used this app

Dec. 29, 2025

I have an existing Shopify store already and I just wanted another passive business and I came across your ad. The site looks basic so I hope your team will be improving this and I expected set up support to be more helpful. Your AIs in the IG chat box are not very helpful at all so may I humbly suggest you look into making the AI “closers” easier to relate to and not just bots who give us generic replies that sometimes are not even connected to what I’m asking. I just continued because I knew other ways how to go about the set up. Anyway, PLEASE BE MORE PROACTIVE WITH YOUR CUSTOMERS. Thank you!!

Dec. 29, 2025

This is the worst dropshipping app you can use. They've created a nice UI, working buttons, and they're literally preying on people. Better product prices compared to competitors, credits usable for 10% of orders... Rest assured, they're indirectly taking even more. They claim the Private Agent feature unlocks after 20 orders. That's a complete lie. You're constantly talking to AI support; you can't reach a real person unless they want you to. Orders are processed very slowly. To make matters worse, they shipped one of my orders to a different country. When I requested a refund, they refused responsibility, and when I provided proof, they didn't even respond. All of this is based on my experiences over the past month. I ABSOLUTELY DO NOT RECOMMEND this app! There are tons of alternatives; stay away from this! *I'm sure they'll try to contact me after this review, but I will never delete it; it will remain here....** **My real rating is a BIG ZERO.

Dec. 28, 2025

Zendrop m’a simplement fait perdre près de 200 € sans fournir aucun service réel. J’ai utilisé la plateforme en pensant qu’elle m’aiderait à gérer ma logistique et mon stock. Zendrop m’a confirmé qu’ils pouvaient livrer vers mes destinations. Une fois les commandes reçues, il m’a été indiqué que la livraison n’était finalement pas possible. J’ai donc dû rembourser tous mes clients. Malgré cela, Zendrop a prélevé l’abonnement ainsi que des frais sur chaque commande, alors qu’aucun colis n’a jamais été expédié. Résultat : perte d’argent, perte de temps, aucune valeur ajoutée. À fuir. À ce stade, DSers est largement plus fiable.