Rating

4.3

feedback

1,149

Reviews

chart

#216

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    2%
  • Less than a day
    5%
  • Less than a month
    27%
  • Less than a year
    48%
  • More than a year
    5%

Reviews Summary

The reviews for the Zendrop Shopify App are mixed, with both positive and negative feedback from users. Positive aspects include excellent customer service, helpful support team members like Juan and Mariane, and a user-friendly interface. Users appreciate the ease of finding products, the Zendrop Academy for learning, and the efficient handling of orders and shipping. However, negative feedback revolves around issues with pricing, unexpected charges, product sourcing reliability, and limitations on sourcing requests. Some users have faced challenges with product variants not importing correctly, high prices affecting profit margins, and difficulties in managing product listings.

Highlights

Excellent customer service and helpful support team
User-friendly interface and efficient order handling
Challenges with pricing and unexpected charges
Issues with product sourcing reliability and limitations on sourcing requests
Difficulties with product variants importing correctly and managing product listings

Rating Breakdown

  • 5
    72% (827 ratings)
  • 4
    6% (72 ratings)
  • 3
    2% (21 ratings)
  • 2
    1% (9 ratings)
  • 1
    8% (94 ratings)

Reviews with Text

  • 94% (962)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

May 2, 2026

Using app

10 months

Total reviews

1

Average rating

5.0

Developer Reply

Those five stars genuinely made our day! We're so glad to have you with us on your dropshipping journey and appreciate you taking the time to share your experience. - The Zendrop Team

1 / 5 Share

May 1, 2026

This company is a COMPLETE FRAUDULANT company. You can heed my words or not. Just a for instance, the Quantity of Products they put in your store is a Fictitious number, straight out of THEIR mouths.As told to me by Zendrop. They reaklly dont know what they have in stock.So this is the chain of Events. Your customer orders something because you show yiou have 100 in stock the order goes to Zendrop who actually has 0(Zero) in stock. Now what does that make you and your company look like??? You look like your company that you worked so hard to get going ,a SCAM STORE. If I could . I would gladly show you a Transcript of my conversation with a Live Zendrop employee, I GUARANTEE you after reading this transcript from beginning to end, You would not believe what you are reading. You will be shocked. And please, if anyone reading this, knows how I can post this Transcript, please let me know ASAP so I can prove this Review I am giving

Using app

3 months

Total reviews

2

Average rating

3.0

Developer Reply

Hi Gerhard, I'm sorry for the frustration this experience has caused, and I'd like to continue assisting you with everything you need, including the sourcing requests you submitted to our team. I understand this wasn't the outcome you were hoping for, and I can see why it left you questioning whether Zendrop is legitimate. I'm not writing this to make excuses, but to give you a clearer picture of how we operate so you feel more informed going forward. Zendrop is a dropshipping company, which means we work with a network of suppliers who fulfill products only after an order has been placed. We aren't the supplier ourselves - we partner with multiple suppliers to fulfill our merchants' orders. We've put together an article that walks through exactly how this works, and I'd encourage you to take a look when you have a moment: https://support.zendrop.com/en/articles/8167075-zendrop-inventory-how-does-it-work I've also reached out to you directly so I can help you further, share more details, and figure out how we can make your experience with Zendrop smoother moving forward. -Darlene, Zendrop

5 / 5 Share

April 30, 2026

The sync between Zendrop and Shopify can be an issue. My particular problem related to all my products showing as sold out although there was Inventory. Through the guidance of Zendrop and Shopify, we were able to resolve this. Shopify directed me step by step in the Online store editor. I had to basically highlight the lines that had the wrong prompts and just copy and paste in the correct ones. I could not have done this without the assistance of both Zendrop and Shopify as they really care about your Store and are extremely helpful in finding a resolution. Thank you most kindly Zendrop and Shopify for your assistance.

Using app

22 days

Total reviews

2

Average rating

5.0

Developer Reply

So glad to hear you were able to get that inventory sync issue sorted out! It can definitely be tricky when products display as sold out despite having stock available, and we're happy our team could help guide you through the fix. Your kind words truly mean a lot to us. - The Zendrop Team

5 / 5 Share

April 30, 2026

Very satisfied with the quality of the services provided and the products they have in stock. The support provided every time it was needed was very professional, and the solution was immediate. For this reason, I chose it to be the only dropshipping company I collaborate with, and I recommend it with great confidence.

Using app

4 months

Total reviews

6

Average rating

5.0

Developer Reply

It's wonderful to hear that our support team has consistently delivered professional and immediate solutions for you! Being the dropshipping partner you trust and recommend with such confidence means the world to us. We're grateful to have you as part of the Zendrop community. - The Zendrop Team

3 / 5 Share

April 28, 2026

I have create the account now after review i will give feedback later

Using app

--

Total reviews

1

Average rating

3.0

Developer Reply

Hi Nadeem, thank you for your transparency. We truly value your feedback and have contacted you to gain further insight into your requirements and provide helpful recommendations. Shiza, Zendrop

All reviews

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