Rating

4.7

feedback

10,442

Reviews

chart

#78

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    10%
  • Less than a day
    16%
  • Less than a month
    53%
  • Less than a year
    22%
  • More than a year
    1%

Reviews Summary

Zendrop has received a mix of positive and negative reviews from users. Positive aspects highlighted include quick and helpful customer service, efficient issue resolution, user-friendly interface, fast shipping times, reliable suppliers, and a wide variety of quality products. Users also appreciate the seamless Shopify integration and the time-saving automation features. On the other hand, negative feedback revolves around changes in policies that affect startups negatively, longer processing times, billing issues, and some technical difficulties with the website such as bugs and slow email responses. Some users also mentioned dissatisfaction with the AI chatbot and the lack of transparency in billing practices.

Highlights

Quick and helpful customer service, efficient issue resolution, user-friendly interface
Fast shipping times, reliable suppliers, wide variety of quality products
Seamless Shopify integration, time-saving automation features
Changes in policies affecting startups, longer processing times, billing issues
Technical difficulties with the website, dissatisfaction with AI chatbot, lack of transparency in billing practices

Rating Breakdown

  • 5
    83% (8,714 ratings)
  • 4
    14% (1,426 ratings)
  • 3
    2% (187 ratings)
  • 2
    0% (46 ratings)
  • 1
    2% (163 ratings)
Review RSS Feed Review RSS Feed

All reviews

1 / 5 Share

March 21, 2025

5 day refund policy + unreasonable customer service meant I was charged and refused a refund for downloading the app for about 20 minutes while I was showing someone... Free plan available? Not so sure.

Using app

--

Total reviews

1

Average rating

1.0

5 / 5 Share

March 20, 2025

They are a Godsend! When all the chatbots and YouTube videos proved worthless, Merj answered my email and rescued me! She was prompt, professional, polite, and thorough. She also saved me time, money, and my reputation. I can’t thank her enough!

Using app

11 months

Total reviews

1

Average rating

5.0

4 / 5 Share

March 19, 2025

Get back to you fast and they provide the answers you need!

Using app

About 1 month

Total reviews

1

Average rating

4.0

5 / 5 Share

March 19, 2025

Krisnalyn was very helpful in helping me resolve my issue...great customer service!

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

March 18, 2025

Eles são super legais e o suporte é nota 1000, obrigado Zendrop, com vocês eu estou zen hahah

Using app

About 2 months

Total reviews

5

Average rating

5.0

All reviews

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