Zendrop: AI Dropshipping & POD
Zendrop has received mixed reviews from users. Positive aspects include a user-friendly platform, excellent customer service, and helpful resources for beginners in dropshipping. Users appreciate the ease of navigating the app, the quality of product descriptions and photos, and the quick resolutions provided by the support team. However, there are concerns about delivery reliability, issues with product availability, and higher costs compared to other suppliers. Some users have also faced challenges with unexpected charges and difficulties in downgrading plans.
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Finding the right product at a fair price. Check out was smooth and on I would recommend this store..
The support Zendrop provided was exceptional. Every interaction was handled with clarity, efficiency, and a strong commitment to resolving my concerns. The team demonstrated a high level of professionalism and expertise, making the entire experience smooth and productive. I am thoroughly satisfied with the assistance received and confidently recommend their service to others seeking reliable and knowledgeable support.
Wow, this genuinely made our day! Knowing that our support came through with clarity and professionalism means everything to us. We're so glad the experience felt smooth and productive from start to finish. We appreciate you spreading the word and we're glad to have you with us! - The Zendrop Team
That the Ai associated can take you on goose chases, may not recognize the exact info on a screen that you're working on, that there isn't a stepped process for integration and there are lots of costs that accumulate as you go
Thank you for sharing that feedback. I really appreciate your honesty. I understand how those challenges could impact your experience. We'd love the opportunity to learn more about your experience and better understand where things fell short so we can continue improving. Your insights are incredibly valuable to us. Shiza, Customer Experience Team
I have only started using Zendrop. I have 3 stores, and placed orders from each store as a test to make sure the system is working correctly, to see what the products are like and to see how long it takes to get them. Two of my orders show on the tracking site as delivered but I never received them. I checked with neighbors and filed a complaint with the post office (though only one shows as delivered by USPS) and no luck. Not sure if the addressing is weird or what - I do know from experience that things don't always translate right when mailed from overseas. Anyway I did get one order and two customer orders show as delivered and I know for sure one was, haven't heard from the other customer so I assume it was delivered. I'm not sure if their delivery is reliable, so I'm still researching more and trying other drop shippers too. I also have had a couple issues with ordered items not being available. I hate to provide crappy customer service with out of stock issues and have to refund orders that were never received. I do like the way Zendrop works with Shopify, except that store orders that are fulfilled from other drop shippers show up on Zendrop when they aren't the ones with that product so need to figure out how to fix that. The descriptions and photos for listing are great too, But none of that matters if there are delivery issues.
Hi Sheryl, thank you for sharing your detailed feedback. I am glad you love our Shopify integration, photos, and descriptions. However, I am truly sorry for the stress caused by the missing test orders and stockout issues. We take this very seriously and want to ensure you never pay for nothing. I have just sent an email to help you track down those shipments, assist with your Shopify sync settings, and explain how to verify stock with our team. Please check your inbox—you can reply directly there or book a quick chat so we can make this right! — Darlene, Zendrop Customer Experience
it was a good tool for dropshipping but after u decide to downgrade your plan it will still continuously charge your card anyway.
Hi there, thank you for sharing your feedback. I am very sorry for this frustrating experience with your billing after downgrading. I have already reached out to you to investigate these unexpected charges and resolve this for you immediately. - Darlene, Zendrop Customer Experience
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