Zendrop ‑ Dropshipping & POD
Drop ship in 30 sec. 1M+ dropshipping products. Fast delivery.
Rating
4.2
feedback
1,075
chart
#145
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
2%
-
Less than a day
5%
-
Less than a month
25%
-
Less than a year
40%
-
More than a year
4%
Reviews Summary
The reviews for the Zendrop Shopify App are mixed, with both positive and negative feedback from users. Positive aspects highlighted include excellent customer support, easy integration with Shopify, and high-quality products. Users appreciate the helpful and responsive support team, with specific mentions of team members like Shiza, Mariane, Jo, Juan, and Shawn. The app is praised for its user-friendly interface and seamless product sourcing process. Additionally, some users mention successful sales and smooth operations once the app is set up. On the other hand, negative themes in the reviews include issues with billing, slow order processing, out-of-stock products, high prices, and difficulties in communication with the support team. Some users express frustration over unexpected charges, delays in shipping, and lack of transparency regarding subscription plans and order credits. Overall, while some users have had positive experiences with Zendrop, others have faced challenges and express caution in recommending the app to others.
Highlights
Review RSS Feed
All reviews
Jan. 14, 2026
I must admit that although i am working just 6 months with Zendrop the customer service department make a huge difference. Shawn and Jo are out of this world.Their response time ...within minutes! That builds confident and assurance that at least you are not alone in the middle of the ocean. Thank you guys! Amazing Job.
Jan. 8, 2026
Don't look at the average - scroll down to that last few reviews to see how bad this is. Insanely poor service. A misleading offer for $100 credits once I go through the 5 onboarding steps, but then buggy performance that didn't allow the app to register that I'd stepped through them all. When I finally argued enough with their bot to have the steps register, I learn that the "$100" they're offering is actually a $20 discount each month for five months. A lump sum of $100 in credit was what was expected, as it allows merchants like me to experiment with a new service without the risk of running up bills. Even Shopify sympathizes with my case, though they can't force an app to issue a refund. Shopify, you really need to institute better quality control, and simply put a stop to Zendrop's behaviour.
Hi there! Darlene here, thank you for taking the time to share your feedback. I'm sorry to hear about your experience, and I've personally reached out to you via email to understand what happened and see how we can make this right. We take this seriously and would love the opportunity to turn this around for you. Zendrop Customer Experience
Jan. 8, 2026
am leaving this review after a direct financial loss caused by Zendrop’s international shipping delays and lack of effective merchant support. Order #C’est 1010 was fulfilled on 14 December 2025 and shipped on 17 December 2025 from China. Tracking was active and showed the parcel was still in transit during the Christmas and New Year holiday period. Despite this, the customer filed a bank chargeback under “Product not received” while the shipment was still moving through the network. The chargeback was resolved in the customer’s favor, causing me a £37.67 loss (£27.67 order value + £10 chargeback fee). Zendrop support acknowledged that the order was shipped and that delays were due to international logistics and seasonal volume, but provided no practical solution, chargeback protection, or accountability for the merchant. The full financial risk was transferred to me despite no failure to ship. Merchants should be aware that long international shipping timelines, especially during peak seasons, can easily result in chargebacks with no protection. I will not continue fulfillment with Zendrop and cannot recommend them for businesses where delivery speed and dispute protection matter.
Hi Adil, I'm sorry to hear the shipping times didn't meet your expectations. I've looked into your account and sent you an email with some specific details on what happened and what we'd like to do to make it right. We're committed to helping your business succeed, and I hope you'll give us the chance to improve your experience. Shiza, Zendrop
Jan. 7, 2026
Great, fast and reliable customer service. A bonus with an AI assistant that answers all your questions all the time. I did not get charged for anything I didn't pay for, when the trial was over it was automatically changed to a free plan. So I'd highly recommend Zendrop!
Thank you so much for the kind words! We’re thrilled to hear you had a great experience with our fast and reliable support, and that the AI assistant has been helpful for you. We truly appreciate your recommendation and want you to know that we’re always here to help whenever you need assistance with Zendrop.
Jan. 7, 2026
No company is perfect with issues every now and then but what matters is when an issue is found the time and energy a company put into solve it to the satisfaction of the customer. Zendrop is great in that aspect.
We truly appreciate this thoughtful feedback. You’re absolutely right - no company is perfect, and what matters most is how issues are handled. We’re glad to hear that Zendrop has met your expectations by putting time and care into resolving concerns. We’re always here to support you and ensure you have the best possible experience.
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more