Zendrop: AI Dropshipping & POD
The reviews for the Shopify App show a mix of positive and negative feedback. Positive aspects include easy usability, quick posting to the store, great customer support, and helpful tutorials. On the other hand, negative aspects mentioned include unexpected billing charges, lack of clear instructions, difficulties in adding products to the store, and issues with theme changes without consent. Overall, the app seems to have a strong customer support system but needs improvement in terms of transparency and user experience customization.
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So far ive really loved how powerful this tool is theirs always someone to help guide you through anything you dont quite understand or need help with so far im liking it!! would recommend for anyone trying to breakout into the world of E commerce.
I loaded products onto my site, then I was told they were out of stock and I had to delete the pages that took me a considerable amount of time to put together. Then I had a client place an order for two of the 25 Zendrop Products on my site, only to have them all the sudden "Out of Stock"(which at the time your site said there were thousands) and in a holding pattern, without ANY notice to me, letting me know that the order was on hold. So, my client has been waiting for their products that are not coming. If I had not gone onto ZenDrop to figure out where they were, I never would have seen that they were OUT OF STOCK! What the Hell?
Hi Danielle, Thank you for sharing your feedback with us. We are incredibly sorry for the frustration this fulfillment issue has caused you. We have reached out to you directly via email to explain exactly how this happened and to walk you through a dedicated resolution plan. We have put together a comprehensive solution to help safeguard your future orders and support your business moving forward. Please check your inbox so we can map out the next steps together. We are fully committed to turning this experience around for you! –Darlene, Zendrop Customer Experience
Thank you so much for the 4-star rating! We truly appreciate your support and are thrilled to have you as part of the Zendrop community. If you ever have any questions, concerns, or need assistance with your store, please don't hesitate to reach out. We are always here to help you succeed!You can message our support team directly through the in-app messenger. For a complete step-by-step guide on how to get in touch with us or use our self-service tools, check out our help article here: https://support.zendrop.com/en/articles/8514763-module-3-how-to-get-help-from-zendrop-support - The Zendrop Team
Seeing five stars from Keith's electronics made our day. Hope business is good and only gets better from here. If you ever have any questions, concerns, or need assistance with your store, please don't hesitate to reach out. Our support team is available Monday through Friday, from 9:00 AM to 5:00 PM EST, and we are always happy to help you succeed! You can message us directly through the in-app messenger. For a complete step-by-step guide on how to get in touch with us or use our self-service tools, check out our help article here: https://support.zendrop.com/en/articles/8514763-module-3-how-to-get-help-from-zendrop-support - The Zendrop Team
Good
Short and sweet, and we will take it. Glad things are going well so far, and here is to a great run with your store. - The Zendrop Team
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