Zendrop: AI Dropshipping & POD
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Why are they still charging me even though I no longer use their Zendrop platform and have removed the product link? You're a real scammer. You've been charging me money for three months and I have noticed it by then. You have to give it back!
Hi Rafael, we're sorry to hear about your experience and understand how frustrating this must feel. We’ve already reached out to you directly so we can review your account and work toward resolving your case as quickly as possible. We hope you'll give us the opportunity to make things right and improve your experience with us. Shiza, Zendrop
i dont have zendrop installed but yet it showing that i have a account can someone fix it please
Hi there, thank you for taking the time to share your feedback. We're sorry for the confusion regarding an error messsage that you already have an account, and I've personally reached out to you via email to understand what happened and see how we can make this right. We take this seriously and would love the opportunity to turn this around for you. — Darlene, Zendrop Customer Experience
Openning the app. It auto set me one product to the list that not exists, so I can not delete. I can't cancell the subscription due I have this misterious product imported and they forced the subscription and setted without consent. what the fuck. I don't even uses this app, I just was looking around
Hi Miura, We are truly sorry to hear that you experienced an issue with product deletion, which prevented you from canceling your subscription. We looked into your Zendrop account linked to your Miura Vault store, but we were unable to find any pending subscription on our end. We have sent you an email to get a better understanding of what happened so we can make things right for you. We look forward to hearing from you soon! -Darlene, Zendrop
Very Poor unaccountable customer service. I will revise my review once They do anything to resolve the poor platform experience, or will drop them and update this withe the continued lack of care they provide their customers.
Hi there, I'm sorry your support experience wasn't what it should have been. That's not the standard we hold ourselves to. I've personally emailed you to address your concerns directly and ensure you get the help you need. I hope you'll give us another chance to show you what Zendrop support can be. — Darlene, Zendrop Customer Experience
experience was horrible. I was testing my own shop and ended up having to refund because I realize I didnt have a supplier. better luck next time.
I am so sorry to hear you had such a frustrating experience while testing your store. It is completely understandable to feel disappointed, especially when realizing a critical piece like a supplier cannot provide the specific product. We have already reached out to you directly via email to help make things right and see how we can better support your next steps. Please accept our apologies for not attending to this right away; your feedback just reached us today; otherwise, we would have reached out much sooner. Looking forward to hearing from you. –Darlene, Zendrop Customer Experience Team Lead
Very disappointed
Hi Rohan, thank you for taking the time to share your feedback. I'm sorry to hear about your experience, and I've personally reached out to you via email to understand what happened and see how we can make this right. We take this seriously and would love the opportunity to turn this around for you. — Darlene Zendrop Customer Experience
don't recommend
We’re truly sorry to hear about your negative experience. Your feedback is very important to us, and we’d like the chance to make things right. Please reach out to us directly at [email protected] or [email protected] and we’ll do our best to assist you further. Customer Experience Team
This company is a COMPLETE FRAUDULANT company. You can heed my words or not. Just a for instance, the Quantity of Products they put in your store is a Fictitious number, straight out of THEIR mouths.As told to me by Zendrop. They reaklly dont know what they have in stock.So this is the chain of Events. Your customer orders something because you show yiou have 100 in stock the order goes to Zendrop who actually has 0(Zero) in stock. Now what does that make you and your company look like??? You look like your company that you worked so hard to get going ,a SCAM STORE. If I could . I would gladly show you a Transcript of my conversation with a Live Zendrop employee, I GUARANTEE you after reading this transcript from beginning to end, You would not believe what you are reading. You will be shocked. And please, if anyone reading this, knows how I can post this Transcript, please let me know ASAP so I can prove this Review I am giving
Hi Gerhard, I'm sorry for the frustration this experience has caused, and I'd like to continue assisting you with everything you need, including the sourcing requests you submitted to our team. I understand this wasn't the outcome you were hoping for, and I can see why it left you questioning whether Zendrop is legitimate. I'm not writing this to make excuses, but to give you a clearer picture of how we operate so you feel more informed going forward. Zendrop is a dropshipping company, which means we work with a network of suppliers who fulfill products only after an order has been placed. We aren't the supplier ourselves - we partner with multiple suppliers to fulfill our merchants' orders. We've put together an article that walks through exactly how this works, and I'd encourage you to take a look when you have a moment: https://support.zendrop.com/en/articles/8167075-zendrop-inventory-how-does-it-work I've also reached out to you directly so I can help you further, share more details, and figure out how we can make your experience with Zendrop smoother moving forward. -Darlene, Zendrop
Hi Maumienne, we're sorry to see your 1-star rating. We'd love the opportunity to understand what went wrong and how we can improve your experience. We've reached out to you directly and hope you'll give us the chance to make things right. Shiza, Customer Experience Team
Quero contestar a fatura nº 518413249 de kr. 313,75 referente a cobranças da app Zendrop que não utilizei. Demasiada cara para o serviço que presta.
Hi Paulo, Thank you so much for reaching out, and we sincerely apologize that this is only being addressed now — your review just reflected on our end today, and please know that had it come through sooner, we would have reached out to you immediately. We completely understand how frustrating it must feel to see a charge for a service you didn't use, and we truly empathize with your concern. That is never the experience we want for our customers. I wanted to personally let you know that I have already reached out on your behalf to ensure that the invoice is looked into together with you. You won't have to navigate this alone — we're committed to getting this resolved as quickly as possible. Please check your inbox, and we're looking forward to hearing from you. — Darlene, Zendrop
Prices are way to high including shipping
Thank you for your feedback. We understand that pricing is an important consideration. We focus on offering high-quality, better-made products, and each product is priced individually based on its quality and value. I've reached out to learn more about the specific products you were referring to, and I hope you'll give us the opportunity to make this right. Shiza, Customer Experience Team
Ridiculous retail and even above retail prices for items supplied from the US. Worse, you buy an item coming from Amazon from a seller selling it even higher than many other sellers, and you are supposed to sell it on your store, applying a margin of at least 30% to cover fees? Ex: Seller from Amazon on Zendrop sells item at $ 369 while many other sellers sell the same item at $ 305/310....you don't have a choice but to buy at $ 369 because you were stupid enough to pay for a subscription, then sell at least at $ 490 to cover the fees, and make what? Now you are 60/70 % more expensive than average sellers on Amazon!!....Are you going to sell dozens upon dozens of this item when everybody sees everything going on online, particularly on the main marketplace Amazon....You have free apps now very easy to use that can compare prices for you in a fraction of a second and tells you where to buy!....Let's call it by its name.....!
Thank you for sharing your feedback. We understand your concerns around pricing competitiveness and how that can impact margins. We tried reaching out, but unfortunately we weren’t able to locate your account details. Please reach out to us at [email protected]. We’d like to help resolve this as quickly as possible and we hope you will give us a chance to improve this for you. -Shiza, Zendrop
Un timo. Me han cobrado si usarla, cuando dicen que puedes probarla gratuitamente es mentira. El cobro lo hacen desde shopify, el reembolso lo has de pedir a Zendrop directamente, en Zendrop no figura que me hayan cobrado nada.
Hola Emovio, gracias por compartir tus comentarios. Lamento mucho la frustración que esta situación te ha causado. Entiendo tu preocupación y puedo ver cómo el cobro después de que finalizara el período de prueba de 3 días pudo haber sido confuso. Me he puesto en contacto contigo personalmente por correo electrónico para conocer más detalles sobre tu caso específico, así podemos revisar lo ocurrido y ayudarte a resolverlo. — Shiza, Zendrop
Thank you for sharing your feedback. We're sorry to hear that you had a negative experience with us. I have personally reached out to you so we can better understand what happened and learn how we can make things right. Your experience is important to us, and we'd appreciate the opportunity to discuss your concerns and work toward a resolution. Shiza, Customer Experience Team | Zendrp
Hi, I noticed I was charged for Zendrop after the trial ended. However, I am not using the app anymore and have already switched to another supplier. I cancelled the subscription immediately and would really appreciate a refund for this charge if possible. Thank you for your help.
Thank you for your feedback. We reviewed your account and found that Zendrop was installed and uninstalled on the same day, and the notification was related to the Usage-Based Free Subscription. We've reached out personally to better understand your experience and would appreciate the opportunity to make things right. — Shiza, Zendrop
We’re truly sorry to hear about your negative experience. Your feedback is very important to us, and we’d like the chance to make things right. Please reach out to us directly at [email protected] or [email protected] and we’ll do our best to assist you further. Customer Experience Team
They charged me $49 USD even though I didn't use it, never linked any products, didn't sell anything, I only installed it on January 28th and uninstalled it on February 1st. Again, I never used it and they still charged me. It's a rip-off. I want a refund, as it's not fair that I'm being charged for the $49 Plus plan that I didn't choose.
Hi Daniel! Thank you for taking the time to share your feedback. I'm sorry to hear about your experience, and I've personally reached out to you via email to understand what happened and see how we can make this right. We take this seriously and would love the opportunity to turn this around for you. — Darlene, Zendrop Customer Experience
Products take forever to ship out. There is no support, and customers report poor quality. There is an issue with almost every order. Would not recommend these guys.
Hi Kate, Thank you for taking the time to share your feedback. I’m truly sorry to hear that you had a frustrating experience with your order and with support - that’s never the experience we want for you. I personally reviewed your account and was only able to locate an order from December of last year, and I don’t see any recent support conversations tied to your email. I’ve reached out to you directly via email so I can better understand what may have happened and work with you to make this right. Please know that our support team is available Monday through Friday, 9 AM to 5 PM EST, and we genuinely take concerns like yours seriously. We would really appreciate the opportunity to turn this experience around for you. — Darlene, Zendrop Customer Experience
decepcionante
Olá Pelayo, lamentamos saber sobre sua experiência. Sua avaliação acabou de ser desarquivada, e entramos em contato imediatamente para entender melhor o que aconteceu. Estamos aqui para ajudar e gostaríamos da oportunidade de resolver isso da melhor forma possível. — Shiza, Zendrop Customer Experience
It's not worth it!! The support is terrible and slow. They don't know there own theme! Forget chatting with a human, they never respond, its always the chat bot. After a day or two you get a mail asking a simple question and you are back to waiting another day. Standard answers like, it's on Shopify's side or its the browser cash is the answer to 50% of all issues. And I haver had many issues, and very simple as well. For two weeks I have asked how to change the color of the main menu!! The shipping time is not even close to what they promise. And I ship only to US. There is no flexibility what so ever on sourcing products. The sizing is not that exact.
Hi there, thank you for taking the time to share your feedback. I'm sorry to hear about your experience, and I've personally reached out to you via email to understand what happened and see how we can make this right. We take this seriously and would love the opportunity to turn this around for you. — Shiza, Zendrop Customer Experience
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