Zendrop: AI Dropshipping & POD

Hi Rohan, thank you for taking the time to share your feedback. I'm sorry to hear about your experience, and I've personally reached out to you via email to understand what happened and see how we can make this right. We take this seriously and would love the opportunity to turn this around for you. — Darlene Zendrop Customer Experience

Hi Nikhil, Thank you so much for taking the time to share your feedback with us - we truly appreciate it, and I'm sorry to hear that your experience left you feeling frustrated. Being charged without full clarity on what's happening is never a good feeling, and I want to help make this right. After taking a closer look on our end, I wanted to share what we found: in addition to your Relivo store, there is another store currently connected to your account, and our records show that the Relivo store was never uninstalled. I've also been trying to track down your previous conversation with our support team so I can get the full picture and assist you more effectively. I did come across another email address associated with you, but unfortunately I wasn't able to find any support conversations linked to either email. For future reference, our support team is available Monday through Friday, 9 AM to 5 PM EST, and we have a helpful guide on the best ways to reach us here: https://support.zendrop.com/en/articles/8514763-module-3-how-to-get-help-from-zendrop-support In the meantime, I've gone ahead and sent you a direct email so we can dig into this together and get everything sorted out. I'd love the chance to turn this experience around for you - looking forward to hearing back! -Darlene, Zendrop

Hi Gerhard, I'm sorry for the frustration this experience has caused, and I'd like to continue assisting you with everything you need, including the sourcing requests you submitted to our team. I understand this wasn't the outcome you were hoping for, and I can see why it left you questioning whether Zendrop is legitimate. I'm not writing this to make excuses, but to give you a clearer picture of how we operate so you feel more informed going forward. Zendrop is a dropshipping company, which means we work with a network of suppliers who fulfill products only after an order has been placed. We aren't the supplier ourselves - we partner with multiple suppliers to fulfill our merchants' orders. We've put together an article that walks through exactly how this works, and I'd encourage you to take a look when you have a moment: https://support.zendrop.com/en/articles/8167075-zendrop-inventory-how-does-it-work I've also reached out to you directly so I can help you further, share more details, and figure out how we can make your experience with Zendrop smoother moving forward. -Darlene, Zendrop

Thank you for bringing this to our attention. We’re sorry to hear about your experience. We’ve reached out to you to gather more details and help resolve this issue as quickly as possible. Please check your messages so we can assist you further. We appreciate the opportunity to make this right. Shiza, Zendrop

Hi Everardo, I'm sorry to hear the shipping times didn't meet your expectations. I've looked into your account and sent you an email with some specific details on what happened and what we'd like to do to make it right. We're committed to helping your business succeed, and I hope you'll give us the chance to improve your experience. — Darlene, Zendrop

Thank you for sharing your feedback. We understand your concerns around pricing competitiveness and how that can impact margins. We tried reaching out, but unfortunately we weren’t able to locate your account details. Please reach out to us at [email protected]. We’d like to help resolve this as quickly as possible and we hope you will give us a chance to improve this for you. -Shiza, Zendrop

Hola Emovio, gracias por compartir tus comentarios. Lamento mucho la frustración que esta situación te ha causado. Entiendo tu preocupación y puedo ver cómo el cobro después de que finalizara el período de prueba de 3 días pudo haber sido confuso. Me he puesto en contacto contigo personalmente por correo electrónico para conocer más detalles sobre tu caso específico, así podemos revisar lo ocurrido y ayudarte a resolverlo. — Shiza, Zendrop

Hi Amanda, thank you for taking the time to share your feedback. I'm sorry to hear about your experience, and I've personally reached out to you via email to understand what happened and see how we can make this right. We take this seriously and would love the opportunity to turn this around for you. — Darlene, Zendrop Customer Experience

Hi there, I'm sorry to hear the shipping times didn't meet your expectations. I've looked into your account and sent you an email with some specific details on what happened and what we'd like to do to make it right. We're committed to helping your business succeed, and I hope you'll give us the chance to improve your experience. — Darlene, Zendrop

Hi Hashim, thank you for sharing your feedback. I completely understand how sudden or unclear charges can be upsetting, especially when plan changes are not clearly communicated. I’ve personally reached out to better understand what happened and how we can improve this experience for you. We truly value your feedback and hope you’ll give us a chance to make things better moving forward. -Shiza, Customer Experience Team

Hi Erik! Thank you for taking the time to share your feedback and bringing this to our attention, and I've personally reached out to you via email to understand what happened and see how we can make this right. We take this seriously and would love the opportunity to turn this around for you. — Shiza, Zendrop Customer Experience

Hi Aysar, Thank you so much for taking the time to update your feedback - we really appreciate it! I’m glad we were able to work through the initial issue together, and it means a lot to hear that you found the resolution professional and supportive. We’re grateful for your honesty and your trust, and we’ll continue doing our best to support you and your brand moving forward. We’re always here to assist you whenever you need us, and we’re hopeful that we can make your overall experience a full 5-star very soon. -Darlene, Zendrop

Hi Ronald, thank you for taking the time to share your feedback. I'm sorry to hear about your experience, and I've personally reached out to you via email to understand what happened and see how we can make this right. We take this seriously and would love the opportunity to turn this around for you. — Shiza, Zendrop Customer Experience

Thanks for your feedback, we’re sorry to see this was your experience. We’ve reached out to you directly to better understand what happened and see how we can make things right. If you’re open to it, we’d really appreciate any additional details you can share. -Shiza, Zendrop

Hi there! Thank you for taking the time to share your feedback. I'm sorry to hear about your experience, and I've personally reached out to you via email to understand what happened and see how we can make this right. We take this seriously and would love the opportunity to turn this around for you. — Shiza, Zendrop Customer Experience

Hi Joseph, Thank you for taking the time to share your feedback. I’m sorry to hear about your experience—I completely understand how frustrating this must have been. I’d like to provide a bit of clarification to give more context on what may have happened. Regarding product sourcing, our team always does their best to locate the exact item requested. However, there are instances where the original supplier is unable to provide the product. In those cases, we try to find the closest possible alternative to offer instead. If no suitable match is available, the request may be marked as rejected or failed sourcing. We aim to avoid that outcome when possible, which is why alternatives are sometimes suggested, and it’s completely up to you whether you’d like to proceed with them. After reviewing your account, it looks like some of the items couldn’t be sourced because the original links were no longer accessible. This can happen if the product is removed or restricted (for example, due to copyright issues) after the sourcing request was submitted. For more transparency, here’s a guide that outlines the common reasons why some products can’t be sourced: https://support.zendrop.com/en/articles/8176506-reasons-products-can-t-be-quoted I’ve also reached out to you via email so we can look into this more closely and find the best way to help. We truly value your experience and would really appreciate the opportunity to make things right. Warm regards, Darlene Zendrop Customer Experience Team

Hi Adrinos, thank you for sharing your feedback. I’m really sorry for the frustration this situation has caused. I understand you were expecting a free plan, and I can see how the billing after the 3-day trial ending could have been confusing. I’ve personally reached out to you via email to learn more about your specific case so we can review what happened and help resolve this for you. — Shiza, Zendrop

Hi Carlos, Thank you for taking the time to share your feedback. I'm truly sorry to hear about your experience and the frustration this situation has caused. That’s certainly not the impression we want anyone to have when using Zendrop. I’ve reached out to you directly via email as well because I genuinely want to help resolve this for you. In that message, I shared more detailed information about how our Usage-Based Billing (UBB) works and the activity we saw on the account. To briefly clarify here, Zendrop’s Shopify-installed plan follows a usage-based model where billing depends on the number of products linked to the account. Accounts with 0 linked products are not billed, while 1–20 linked products fall under the $29/month tier. For full transparency, I also included documentation in the email explaining this structure: https://support.zendrop.com/en/articles/9917574-understanding-usage-based-billing-for-zendrop-subscriptions-through-shopify That said, I completely understand that explanations alone may not address how you feel about the situation. My goal is to make this right for you, which is why I’ve already reached out with a proposed resolution. If you’re open to it, please check your email so we can continue the conversation and work toward a solution together. We truly appreciate you bringing this to our attention, and I hope we can turn this experience around for you. — Darlene Zendrop Customer Experience Team

Hi Daniel! Thank you for taking the time to share your feedback. I'm sorry to hear about your experience, and I've personally reached out to you via email to understand what happened and see how we can make this right. We take this seriously and would love the opportunity to turn this around for you. — Darlene, Zendrop Customer Experience

Hi Kate, Thank you for taking the time to share your feedback. I’m truly sorry to hear that you had a frustrating experience with your order and with support - that’s never the experience we want for you. I personally reviewed your account and was only able to locate an order from December of last year, and I don’t see any recent support conversations tied to your email. I’ve reached out to you directly via email so I can better understand what may have happened and work with you to make this right. Please know that our support team is available Monday through Friday, 9 AM to 5 PM EST, and we genuinely take concerns like yours seriously. We would really appreciate the opportunity to turn this experience around for you. — Darlene, Zendrop Customer Experience