Zendrop: AI Dropshipping & POD

Feb. 11, 2026

We used Zendrop for our dropshipping business, and I honestly wish I had taken the negative reviews more seriously before signing up. Some of the concerns people mentioned, especially around billing clarity, refund timing, and account policies, ended up matching our experience. The platform has useful features, but you need to fully understand how charges, outstanding balances, and refund windows work ahead of time. If you don’t, it can turn into unnecessary stress while you’re already trying to run a business. Communication and reliability weren’t always where I expected them to be either. That doesn’t mean it won’t work for everyone, but it definitely wasn’t as smooth as advertised for us. Bottom line: do your homework, read the fine print, and don’t rely on one supplier. Have backups. It’ll save you headaches.

Feb. 10, 2026

It's not worth it!! The support is terrible and slow. They don't know there own theme! Forget chatting with a human, they never respond, its always the chat bot. After a day or two you get a mail asking a simple question and you are back to waiting another day. Standard answers like, it's on Shopify's side or its the browser cash is the answer to 50% of all issues. And I haver had many issues, and very simple as well. For two weeks I have asked how to change the color of the main menu!! The shipping time is not even close to what they promise. And I ship only to US. There is no flexibility what so ever on sourcing products. The sizing is not that exact.

Feb. 3, 2026

Terrible app. Zero real customer support. Everything is ran fully by ai bots. Their POD section is just using Printful. All of their 5 star reviews are fake. Look at all the 1 star reviews and you'll see the real reviews.

Feb. 1, 2026

I installed the application yesterday and deleted it almost immediately. Despite this, I was charged $29. I attempted to find contact information for the company to get assistance or request a refund, but I was unable to locate any way to reach them. I am being charged for an app that I did not use at all. I was simply exploring different dropshipping apps to determine which one would be the best fit for me before making a decision. It is very upsetting to see this kind of business practice. As a result of this experience, I will definitely not be using this app.

Feb. 1, 2026

Jan. 27, 2026

I signed up for Zendrop’s free trial and used it for 2 day. Somehow the account upgraded to a paid plan without my authorization, and billing has continued/attempted even after I uninstalled the app and followed the usual cancellation steps. I tried to downgrade it back but it wouldn’t let me either which is really weird sand confusing. I reached out to Zendrop support multiple times and have not heard back, which is unacceptable when billing is involved.

Jan. 26, 2026

i want it restored i ask you deactivate it but i want it back been half a month no connection

Jan. 25, 2026

Placed an order for a single test product that cost over $40 with shipping. I was given a tracking code that when used 9 days after payment and not having received the item says that it has no info for the tracking number. When I communicated with the AI bot it kept suggesting to authorize direct contact with a tech, but wants to charge me $5 for the privilege. This was my 1st buy with them and was my test for quality, service and timeliness. Not very encouraging to use this supplier at all. It makes me sad since they were recommended.

Jan. 20, 2026

Zendrop is no longer reliable and not worth the cost. We ordered two smart watch samples on December 11 and followed up every 10 days. Each time, we only received automated bot replies saying staff were unavailable and would get back to us. No one did. After waiting more than a month, we finally heard back from a human agent named Jamima, who told us the Chinese vendor had quoted the wrong price and that Zendrop would simply refund the money. This is unacceptable after ignoring us for weeks. This is also the third time we’ve faced similar issues with Zendrop. We run a jewellery and gift store, and our customers order items to gift loved ones. Delays and sudden cancellations seriously damage our business. Saying “we’ll refund you” after a month of silence is not a solution. We are on the Zendrop Plus Plan, paying $545 USD per year (around $815 AUD), and the value is terrible: No proper training or support as promised Product prices are too high to make profit Still need to write our own product descriptions The $99 prebuilt AI store is very poor quality and worse,Rather I would reccomend Shopify’s free themes like Dawn or Shine Zendrop may have been good years ago, but not anymore, especially heading into 2026. Support is unreliable, vendors are inconsistent, and the service does not match what is advertised. Recommendation to the new Entrepreneurs please Avoid Zendrop. Find your own vendors or use another platform.

Jan. 20, 2026

All of there 5 star reviews are AI. This is the worst website of all time. Zendrop auto-enrolled me into a paid plan without clear notice, hid downgrade options mid-billing cycle, and required unlinking products and contacting support to cancel. The AI support agent repeatedly deflected instead of resolving the issue. Be very careful installing this app. Or just dont install it don't waste your money and time.

Jan. 20, 2026

Pésimo soporte técnico , mas de 14 horas y aun no me atiende ninguna persona real a la asistencia al cliente y eso que estoy pagando mensualidad , si eres de habla hispana , te aseguro que hay y habrá mejores opciones de proveedores

Jan. 15, 2026

I was charged by Zendrop for redownloading their app to try and see my old dashboard (I only ever had a sample order, never sold anything). I redownloaded the app and cancelled it minutes later and then noticed a charge on my card. When I contacted their customer support, they told me I was outside of the 'refund window' and that they were 'unable' to issue a refund as it wasn't fair to other users!?!? Avoid.

Jan. 8, 2026

Don't look at the average - scroll down to that last few reviews to see how bad this is. Insanely poor service. A misleading offer for $100 credits once I go through the 5 onboarding steps, but then buggy performance that didn't allow the app to register that I'd stepped through them all. When I finally argued enough with their bot to have the steps register, I learn that the "$100" they're offering is actually a $20 discount each month for five months. A lump sum of $100 in credit was what was expected, as it allows merchants like me to experiment with a new service without the risk of running up bills. Even Shopify sympathizes with my case, though they can't force an app to issue a refund. Shopify, you really need to institute better quality control, and simply put a stop to Zendrop's behaviour.

Dec. 30, 2025

The worst one you. You get charged even if it's free. Asked a refund. I've never used this app

Dec. 29, 2025

This is the worst dropshipping app you can use. They've created a nice UI, working buttons, and they're literally preying on people. Better product prices compared to competitors, credits usable for 10% of orders... Rest assured, they're indirectly taking even more. They claim the Private Agent feature unlocks after 20 orders. That's a complete lie. You're constantly talking to AI support; you can't reach a real person unless they want you to. Orders are processed very slowly. To make matters worse, they shipped one of my orders to a different country. When I requested a refund, they refused responsibility, and when I provided proof, they didn't even respond. All of this is based on my experiences over the past month. I ABSOLUTELY DO NOT RECOMMEND this app! There are tons of alternatives; stay away from this! *I'm sure they'll try to contact me after this review, but I will never delete it; it will remain here....** **My real rating is a BIG ZERO.

Dec. 28, 2025

Zendrop m’a simplement fait perdre près de 200 € sans fournir aucun service réel. J’ai utilisé la plateforme en pensant qu’elle m’aiderait à gérer ma logistique et mon stock. Zendrop m’a confirmé qu’ils pouvaient livrer vers mes destinations. Une fois les commandes reçues, il m’a été indiqué que la livraison n’était finalement pas possible. J’ai donc dû rembourser tous mes clients. Malgré cela, Zendrop a prélevé l’abonnement ainsi que des frais sur chaque commande, alors qu’aucun colis n’a jamais été expédié. Résultat : perte d’argent, perte de temps, aucune valeur ajoutée. À fuir. À ce stade, DSers est largement plus fiable.

Dec. 22, 2025

The worst app on earth. They deduct money from your account without your permission, and you can only stop this by permanently closing your account. Secondly, they don't offer many products, and what they do offer is probably useless. Their customer service is terrible; they terribly disrupt my work and deduct large sums from my account for subscriptions to plans I didn't choose.

Dec. 15, 2025

It wont fulfill the order

Dec. 9, 2025

they make up policies as they please so that they don't refund you when their packages take over a month to be delivered, if you're lucky.

Dec. 9, 2025

This is my first store with Shopify and the first App I installed and linked with my store was Zendrop. I am sharing my experience about Zendrop so other people exploring drop shopping don't fall in the same mistake. In summary avoid Zendrop in all ways possible. This app founders instead of being a partner with drop shippers they built their policies and customer support completely and purely based on making money. Their trial only 3 days. Their plans very expensive compared to other. All plans are prepaid and no partial refunds regardless of canceling your subscription. Fixed plan price from first day based of number of linked products regardless if you sell any or not. The deny fulfillment of purchased products from the store without sending detailed explanation and you have to deal with your customers who are waiting on their purchases to be shipped. Zendrop also don't have phone number for customer support, so you are stuck with tedious back and forth email communication when you have problem to solve. Finally, most of their products are very bad quality and the English description need a lot of editing before linking them into your store.