Zendrop ‑ Dropshipping & POD
Zendrop: #1 Shopify dropshipping app. Start free.
Rating
4.4
feedback
823
chart
#283
All reviews
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Aug. 11, 2025
Their customer care service is top-notch - Fast, available and patient. Thumbs up, Zendrop. I particularly appreciate Shawn for his time.
Thank you for your wonderful feedback! We’re thrilled to hear you’ve had such a positive experience with our Customer Success Team. I’ll be sure to share your kind words with Shawn, he’ll be delighted to know his time and support made a difference. We truly appreciate your trust and look forward to continuing to support you!
Aug. 7, 2025
Nice app with plenty of options, but doesn't support bulk imports. Bad customer service. We were disturbed by AI-assisted replies of the customer service associate Nina Kayani.
Thank you for sharing your feedback. We’re sorry to hear about your experience and appreciate you bringing it to our attention. We’ve reached out to you via email to better understand the situation and work on improving your experience with us.
Aug. 7, 2025
Outstanding Customer Support from Zendrop! I recently had to make a change to a customer order (#1095), and the support team—especially Nina—was incredibly helpful and efficient throughout the process. They not only understood my request quickly but also updated the product variants exactly as needed so the correct items could be sent to my customer. Their communication was clear, friendly, and professional. I felt supported the entire time and really appreciated their dedication to solving the issue. It’s great to work with a team that truly cares about their users' success. Thank you, Zendrop (and Nina in particular), for such excellent service. Highly recommended!
Thank you for the amazing feedback! We’re so happy Nina could help you with your order change and make the process smooth for you. Your trust means a lot to us, and we’re excited to keep supporting your success!
Nov. 25, 2025
un app consigliata il team pronto ad aiutare per qualsiasi problema prodotti eccellenti e tanto altro possibilità di creazione del bramd propio e tanto altro graie mille siete fantastici.
We’re sorry to hear about your experience and truly appreciate you bringing this to our attention. We’ve reached out to you via email to understand the issue better and work on a resolution together. Your feedback matters to us, and we want to make things right.
Aug. 2, 2025
This app zendrop cost me a lot of time granted I am new to this and maybe they saw me coming... I installed the free version unbeknownst to me it took over so many permissions all of my inventory I couldn't access I couldn't send emails I couldn't look at analytics nothing would work and I had no idea it was this app thanks to the Shopify AI I got it figured out.
Thank you for your honest feedback, and we’re really sorry to hear about the trouble you experienced. We understand how frustrating that must have been, especially as you’re just getting started. We appreciate you bringing this to our attention, and someone from our team will reach out shortly to look into this further and help make things right.
July 30, 2025
Customer service is lovely, if you can get past the AI to talk to the real agents they are very sweet. I was personally helped by Shiza and Shaun and received great service. The only downfall is getting past the AI some times.
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July 24, 2025
Got all my questions answered by Shawn. He was very thorough, courteous, and understanding. Great first-time experience for me.
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July 19, 2025
Mir wurde schnell und freundlich weitergeholfen. Der Kundenservice ist super freundlich und sehr geduldig, was ich besonders schätze, da ich zum ersten Mal mit Zendrop arbeite. Vielen lieben Dank an das ganze Team!
July 19, 2025
I’ve been working with a private dropshipping agent, who helps me source directly from 1688/factories, handles quality checks, and ships to Europe/USA within 7–10 days. They also support ERP integration with Shopify and offer all-in-one pricing (no hidden service fees). If you’re looking for more flexibility, better pricing, or faster fulfillment than what this platform offers, feel free to reach out QZ E-Commerce Company Whatsapp : +852 5980 6189
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July 16, 2025
Harvey was excellent! Helped me resolve my issue in a very timely manner. Very professional and very helpful!
July 16, 2025
Customer services is extremely quick and very helpful. adding products is very seemless as well
July 16, 2025
Quick and helpful customer support. Hasnain was able to explain everything as simple as it was. So much quicker and better than AutoDS. 100 % recommend Zendrop.
July 15, 2025
Excellent. Top class. I am very impressed and satisfied with the service.
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July 15, 2025
Chat with Shiza was very helpful. She is very accommodating and proactive. Zendrop service is awesome!
July 14, 2025
one thing i would say that its not like any other dropshipping software i have used so far, most of the other apps have chinese people that are talking with you in english and their english is not even great, but with the zendrop its completly oppisite to comminication is much clear also they have a branding system wich i havent used it yet but havent seen that offered in other platforms so its much better then the rest of them i can say.
July 14, 2025
Honestly, great service. They make it really easy to communicate with the suppliers.
July 11, 2025
Great customer service. I am a new seller and had a question and they were able to get me answer very quickly. Highly recommended and very satisfied with service so far.
July 11, 2025
support réactif via le Chat (Module 3: How to Get Help from Zendrop Support). les produits sont quali, en ce qui concerne le délai de livraison je pense que c'est correct, à voir au fil des commandes et par la suite afin d'avoir un délai de livraison plus rapide. l'option "autre" d'en le Chat serait bien pour joindre plus rapidement le support humain dans les cas particuliers. Sinon je recommande pour la fiabilité et les tarifs forfaits sont correctes et ça filtre la qualité des produits donc c'est top !
Thank you for your detailed feedback! We’re glad to hear you appreciate the product quality, delivery times, and responsive support. Your suggestion about improving chat access to human support is valuable, and we’ll definitely consider it. We're grateful for your recommendation and are here to support you every step of the way!