Zendrop: AI Dropshipping & POD
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I needed help with billing and Jobelle was a life saver. She was so kind, understanding and efficient. I wish that all online agents were as incredible as she is! Please promote her to be a trainer! Thank you Jobelle
Jobelle is going to love hearing this. We're so glad she made your billing question feel easy to sort out, and we'll be sure to pass along your kind shoutout to her and the team. - The Zendrop Team
First sale unlocked! Just hit my first sale! The setup on Zendrop was super smooth and the order processing was completely seamless. Really great platform to get started with!
It really means a lot that you've come back to our support team twice now and had a great experience both times. Kind, professional, and reliable is exactly what we aim for, so thank you for noticing. Take care and stay safe! - The Zendrop Team
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We will happily take five stars with no notes. Thanks so much for the rating, and best of luck with the store. - The Zendrop Team
terrible responses and i want nothing to do with zendrop b.s.
Hi Joseph, thank you for taking the time to share your feedback. I'm sorry to hear about your experience, and I've personally reached out to you via email to understand what happened and see how we can make this right. We take this seriously and would love the opportunity to turn this around for you. — Darlene, Zendrop Customer Experience
Outstanding customer support! Jobelle went above and beyond to help me. She was incredibly kind, patient, and solved every question I had. As a new store owner, having this level of support means a lot. Zendrop has definitely earned my trust. Highly recommended!
Thank you so much for the wonderful review! We're thrilled Jobelle could support you with such patience and care as you get your store off the ground. Building trust with new store owners like you is exactly what we strive for. Welcome to the Zendrop family, we're excited to grow with you!
Customer Service is great and quick to respond. Dashboard easy to navigate. Platform has everything you need for dropshipping
Thank you for the kind words! We're so glad our customer service has been quick to respond and that you're finding the dashboard easy to navigate. Making dropshipping simple and accessible is our top priority. We appreciate you choosing Zendrop and look forward to supporting your growth!
2nd to none.
Glad to hear it! Reviews like this make our day. - The Zendrop Team
Why are they still charging me even though I no longer use their Zendrop platform and have removed the product link? You're a real scammer. You've been charging me money for three months and I have noticed it by then. You have to give it back!
Hi Rafael, we're sorry to hear about your experience and understand how frustrating this must feel. We’ve already reached out to you directly so we can review your account and work toward resolving your case as quickly as possible. We hope you'll give us the opportunity to make things right and improve your experience with us. Shiza, Zendrop
More products
Short and clear, we hear you on wanting a bigger selection. Feedback like this is genuinely useful for understanding where merchants want to see more. Appreciate the four stars, Whimzical Warehouse. - The Zendrop Team
I am thoroughly impressed with Zendrop and would rate it five stars based on my experience so far. The platform offers an outstanding selection of products, featuring excellent variety across multiple categories that cater well to diverse customer preferences. The pricing is highly competitive, enabling strong profit margins while maintaining attractive retail prices. The product quality appears superior, which has significantly boosted my confidence in building a successful store around their catalog. Although I have not yet utilized Zendrop’s shipping services—due to some preliminary setup issues with my store that have delayed advertising and order fulfillment—I remain optimistic about this aspect given the overall professionalism of the platform. I look forward to evaluating the shipping performance once my store is fully operational. In summary, Zendrop stands out as a reliable and user-friendly dropshipping solution. I highly recommend it to anyone seeking quality products, competitive pricing, and extensive variety. Five stars.
Thank you so much for sharing such a detailed review. We're delighted that you're enjoying our product variety, competitive pricing, and quality, and that it's boosting your confidence in building your store. Once you're fully up and running, we're confident our shipping will impress you just as much. We're here anytime you need support along the way
The support Zendrop provided was exceptional. Every interaction was handled with clarity, efficiency, and a strong commitment to resolving my concerns. The team demonstrated a high level of professionalism and expertise, making the entire experience smooth and productive. I am thoroughly satisfied with the assistance received and confidently recommend their service to others seeking reliable and knowledgeable support.
Wow, this genuinely made our day! Knowing that our support came through with clarity and professionalism means everything to us. We're so glad the experience felt smooth and productive from start to finish. We appreciate you spreading the word and we're glad to have you with us! - The Zendrop Team
Really glad to have ViralNest with us! Thanks so much for taking the time to leave a rating. - The Zendrop Team
It was so easy. Thank you for making so easy and painless!
Easy and painless is how setup should feel, so this is great to read. Wishing you a strong start with the boutique! - The Zendrop Team
Nearly a month in and four stars, that means a lot. Glad Zendrop is fitting in well at Novahype. - The Zendrop Team
I have only started using Zendrop. I have 3 stores, and placed orders from each store as a test to make sure the system is working correctly, to see what the products are like and to see how long it takes to get them. Two of my orders show on the tracking site as delivered but I never received them. I checked with neighbors and filed a complaint with the post office (though only one shows as delivered by USPS) and no luck. Not sure if the addressing is weird or what - I do know from experience that things don't always translate right when mailed from overseas. Anyway I did get one order and two customer orders show as delivered and I know for sure one was, haven't heard from the other customer so I assume it was delivered. I'm not sure if their delivery is reliable, so I'm still researching more and trying other drop shippers too. I also have had a couple issues with ordered items not being available. I hate to provide crappy customer service with out of stock issues and have to refund orders that were never received. I do like the way Zendrop works with Shopify, except that store orders that are fulfilled from other drop shippers show up on Zendrop when they aren't the ones with that product so need to figure out how to fix that. The descriptions and photos for listing are great too, But none of that matters if there are delivery issues.
Hi Sheryl, thank you for sharing your detailed feedback. I am glad you love our Shopify integration, photos, and descriptions. However, I am truly sorry for the stress caused by the missing test orders and stockout issues. We take this very seriously and want to ensure you never pay for nothing. I have just sent an email to help you track down those shipments, assist with your Shopify sync settings, and explain how to verify stock with our team. Please check your inbox—you can reply directly there or book a quick chat so we can make this right! — Darlene, Zendrop Customer Experience
I had a billing concern after canceling my subscription, and the Zendrop support team handled it professionally from start to finish. They took the time to review my account, answered my questions clearly, and processed a one-time courtesy refund without making the process difficult. A special thank you to Nyka for being kind, responsive, and resolving everything quickly. I really appreciate the excellent customer service. Thank you, Zendrop!
Nyka is going to be so glad to hear this. We're happy the billing concern got sorted out clearly and quickly for you, that's exactly the experience we aim for. Thanks so much for sharing the details. - The Zendrop Team
Zendrop works just as it says. Very easy to set up.
That's great to hear! Easy setup is exactly what we aim for. Thanks for giving Zendrop a try. - The Zendrop Team
Ottimo catalogo e tanti prodotti interessanti. alcuni prodotti che ho caricato sono molto belli. L'assistenza è puntuale e molto accurata.
Grazie mille per il tuo feedback, lo apprezziamo davvero. Ho voluto contattarti personalmente per capire meglio la tua esperienza e approfondire i problemi che hai riscontrato. Mi piacerebbe sapere quali prodotti avevano descrizioni o immagini mancanti, così possiamo verificare e risolvere la situazione. Anche sul calcolo automatico dei margini sarei felice di raccogliere maggiori dettagli per capire come possiamo migliorarlo. Shiza, Zendrop
Looks good so far
Thanks for the kind words! Excited to have you just getting started with Zendrop. - The Zendrop Team
Very good customer service!
So glad to hear our customer service hit the mark for you! That's exactly what we aim for, and your kind words mean a lot to the team. We're happy to have you with us! - The Zendrop Team
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