Zendrop: AI Dropshipping & POD
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Zendrop is a great app to use and is very user-friendly. The platform is easy to navigate, making product sourcing simple and efficient. What stands out the most is their excellent customer support team. They are highly responsive, knowledgeable, and provide quick resolutions whenever assistance is needed. Overall, Zendrop has been a reliable and valuable tool for managing my business, and I would highly recommend it to anyone looking for a seamless dropshipping experience.
Thank you so much for your kind words and recommendation! We're thrilled to hear that you've found Zendrop easy to use and that our support team has been able to provide the assistance you need. Your feedback means a lot to us, and we're grateful to be a part of your business journey. We look forward to continuing to support your success!
Updated review: Now that I've spent some time on Zendrop and interacting with the support staff, I'm very happy and impressed with the support given. They knowledgeable and always more than happy to help. Due to being in the UK, I'm limited to just the products via Zendrop fulfilment, but have managed to find quite a few products that meet my requirements for my store. Darlene has been particularly helpful, walking me through how to do various things on Zendrop and shopify, as well as how to order samples. ------ Original review: The Zendrop app installs easily and creates an account seamlessly, but be careful when adding some trending items it automatically published them to my shopify without notification and I wasn't ready for them to be published (you can't even see what the products are when adding them). It's also not possible to order samples without being on a paid tier. As someone who's starting out I'm not even sure I want to pay for Zendrop yet if I can't find products I want and not being able to get samples is a hindrance to that.
Hi there, thank you for taking the time to share your feedback. I'm sorry to hear about your experience, and I've personally reached out to you via email to understand what happened and see how we can make this right. We take this seriously and would love the opportunity to turn this around for you. — Darlene, Zendrop Customer Experience
A great experience with Zendrop
Great experiences are the whole point, so this is lovely to read. Appreciate you taking a moment to share it, Cosy Home, and we hope things keep going well over there. - The Zendrop Team
I've had a great experience with Zendrop so far. The platform has been easy to use, and the support team has been extremely helpful whenever I've had questions. I especially want to recognize Mariane for her outstanding customer service. She took the time to confirm product information with her team, followed up with me promptly, and made sure I had a clear answer regarding my HydroCat Grass Kit product variants. Her communication was professional, friendly, and thorough throughout the entire process. It's refreshing to work with a support team that genuinely cares about helping merchants succeed. Thank you, Mariane, and the Zendrop team!
Thank you for sharing this wonderful experience! We're so glad Mariane went above and beyond to confirm product information and ensure you had the clarity you needed that's exactly the level of care we strive for. Your kind words will be passed along to her, and we're excited to continue supporting Livvy Pets on your dropshipping journey! -Zendrop Team
bueno mi experiencia fue buena al final me solucionaron el problema aunque estuve algo nervioso al ver que no se encontraba una solución pero no si la encontraron y hoy estoy muy satisfecho con esta aplicación de zendrop gracias
Nos alegra muchísimo saber que al final se resolvió todo. Entendemos los nervios mientras se buscaba una solución, así que gracias por la paciencia y por las cinco estrellas. Un gusto tenerte con nosotros. - The Zendrop Team
i dont have zendrop installed but yet it showing that i have a account can someone fix it please
Hi there, thank you for taking the time to share your feedback. We're sorry for the confusion regarding an error messsage that you already have an account, and I've personally reached out to you via email to understand what happened and see how we can make this right. We take this seriously and would love the opportunity to turn this around for you. — Darlene, Zendrop Customer Experience
Buena atención, rápida y personalizada
Hola Juan, gracias por tomarte el tiempo para compartir tus comentarios. Lamento que estés teniendo problemas con la importación y me he puesto en contacto contigo personalmente por correo electrónico para entender qué sucedió y ver cómo podemos solucionarlo. Nos tomamos esto muy en serio y nos encantaría tener la oportunidad de resolverlo. — Darlene, Experiencia del Cliente de Zendrop
Estoy impresionado con la eficacia y fluidez con la que mi primer cliente pudo realizar su compra. Pido a Dios para que sean muchas más en el futuro inmediato. Dios bendiga a www.thamboo.us
Qué alegría leer esto. Nos encanta saber que la primera compra de tu cliente fue tan fluida. Te deseamos mucho éxito con www.thamboo.us. - The Zendrop Team
Thank you for your feedback. Since there aren't any details in your review, I've reached out to you personally to learn more about your experience. I hope you'll give us the opportunity to make things right and provide the experience you were expecting. Shiza, Zendrop
I had some minor issues when some product images did not populate to my store. Zendrop advised it may have been caused by a system update, they promptly fixed the issue and I was back in business. They were extremely responsive and attentive to my issue and resolved it quickly and professionally..
Hi David, thank you so much for updating your review and for your kind words! We are thrilled to hear that our support team was able to step in, resolve the product image issue promptly, and get your store back up and running smoothly. System updates can occasionally cause temporary hiccups, but our team is always dedicated to handling them with the speed and professionalism you experienced. We truly appreciate your patience and your business. Wishing you continued success with your store! Attached here is the help guide on how to easily get connected with our support team: https://support.zendrop.com/en/articles/8514763-module-3-how-to-get-help-from-zendrop-support — Darlene, Zendrop Customer Experience
really great support
Really great support is exactly what we aim for, so this genuinely made us smile! Happy to have you with us at Zendrop. - The Zendrop Team
Awesome support team that really helped me get a grasp on my first store!!
The Zendrop team followed up with me directly regarding my support requests and took the time to contact me by phone and email. I appreciate their effort to provide customer service and communication.”
Thank you for sharing your experience, we truly appreciate your kind words! We're glad our team was able to reach out directly and follow up on your support requests through both phone and email. Providing attentive, personalized communication is something we genuinely care about, and it's wonderful to know it made a difference for you. We look forward to continuing to support you on your journey! -Zendrop team
This put a smile on our faces, thank you. Happy to have you as part of Zendrop. - The Zendrop Team
Zendrop is generally understood to be the prefered App for the Dropshippng Business. I have come to appreciate how Zendrop makes it easy to navigate through the App and how the Zendrop Assistant has made it easy for me to learn and understand the way this business is run. I am excited by the experience I am getting and I believe my Customers will benefit with the Best products and Faster Deliveries. I am looking forward to a great Customer Satisfaction.
Hearing that the Zendrop Assistant has made learning the ropes easier is exactly what we aim for! The excitement you're feeling right now is just the beginning, and we love being part of your journey. We're rooting for you and your customers to have a fantastic experience together. - The Zendrop Team
Zendrop has been a total game-changer for my shop! The automated fulfillment saves me so much time, and my customers love the faster shipping. and they have a good customer service?
What a joy it is to read this! Automated fulfillment saving you time while your customers get faster shipping is exactly the kind of win we love to hear about. And yes, the support team is always here for you too. So glad Zendrop has been a game-changer for your shop! - The Zendrop Team
por el momento va despacio si es mejor
Nos alegra que vayas viendo mejoras en tu experiencia con Zendrop! Sabemos que al principio puede sentirse lento, pero lo importante es que las cosas van avanzando. Gracias por darnos una oportunidad y por compartir tu opinion. - The Zendrop Team
So excited. Did not expect to make a sale so quickly!
A sale that fast is worth celebrating! Congratulations on getting the first one in the door, PatinaTeese. Excited to see where it goes from here. - The Zendrop Team
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