Zendrop: AI Dropshipping & POD
Dropshipping & print on demand suppliers: 1M+ products, fast
Rating
4.3
feedback
1,166
chart
#386
All reviews
Review RSS Feed
March 19, 2026
When I asked A.I. to help me,they did, but I also received a call from a person to answer my questions and give me a connection to a live coach. I never worked with such a great team of experts who want you to succeed. Thank you Zendrop.
Thank you so much for your kind words! We’re delighted to hear that both our AI and live support team were able to assist you. We truly appreciate your feedback and are always here to support you every step of the way. -Darlene, Zendrop
March 19, 2026
I had a very disappointing experience with Zendrop. Their product sourcing is unreliable—they often send back completely different items instead of what you requested, and only find the correct product after you push them again. Their prices are heavily marked up, which kills profit margins, and the limit of 20 sourcing requests per month is very restrictive if you’re actively testing products. On top of that, they frequently reject requests as “branded” even when there are no logos. Overall, it’s overpriced, inefficient, and not worth it—I wouldn’t recommend it.
Hi Joseph, Thank you for taking the time to share your feedback. I’m sorry to hear about your experience—I completely understand how frustrating this must have been. I’d like to provide a bit of clarification to give more context on what may have happened. Regarding product sourcing, our team always does their best to locate the exact item requested. However, there are instances where the original supplier is unable to provide the product. In those cases, we try to find the closest possible alternative to offer instead. If no suitable match is available, the request may be marked as rejected or failed sourcing. We aim to avoid that outcome when possible, which is why alternatives are sometimes suggested, and it’s completely up to you whether you’d like to proceed with them. After reviewing your account, it looks like some of the items couldn’t be sourced because the original links were no longer accessible. This can happen if the product is removed or restricted (for example, due to copyright issues) after the sourcing request was submitted. For more transparency, here’s a guide that outlines the common reasons why some products can’t be sourced: https://support.zendrop.com/en/articles/8176506-reasons-products-can-t-be-quoted I’ve also reached out to you via email so we can look into this more closely and find the best way to help. We truly value your experience and would really appreciate the opportunity to make things right. Warm regards, Darlene Zendrop Customer Experience Team
March 18, 2026
Thank you for your 5 star review, we truly appreciate your feedback and wish you continued success.
March 13, 2026
Thank you for your 5-star review! We truly appreciate your support and are glad you had a great experience. We wish you continued success and look forward to supporting you in the future.
March 12, 2026
good but litte expensive
Thanks for your feedback! We offer a Usage-Based Billing plan, if you’re interested, feel free to reach out to [email protected] to learn more. Wishing you continued success!
March 12, 2026
Great app with excellent customer support! I've been using Zendrop for my pet accessories store and it's been a fantastic dropshipping solution. The product selection is solid, the interface is easy to navigate, and the integration with Shopify works seamlessly. What really impressed me was their customer support. I had a billing question about their usage-based pricing (I wasn't familiar with how it worked), and Juan from their support team was incredibly helpful and responsive. They took the time to explain everything clearly and worked with me to resolve the issue quickly and fairly. The usage-based billing is actually quite flexible once you understand it - you only pay for what you use, which is perfect for growing stores like mine. Just make sure to keep an eye on your linked product count! Overall, highly recommend Zendrop for anyone looking for a reliable dropshipping app with top-notch support. Thanks to the team for making my experience so positive!
Thanks so much for your kind words! We’re thrilled to hear that Zendrop has been a reliable solution for your store and that our team could help make the experience smooth. We appreciate your support and wish you continued success with your business!
March 11, 2026
Zendrop staff did an amazing job! They were prompt and answered my questions. All the issues were resolved!
Thank you so much for your kind feedback! We’re thrilled to hear that our team was prompt and able to resolve all your concerns. We truly appreciate your support, and please know that we’re always here to assist you whenever you need help!
March 11, 2026
I don't understand the pricing. A bunch of random products were added to my Shopify store that I don't want to sell, and Zendrop charges per product listed. I deleted all the products from Shopify and trying to reduce my Zendrop plan, but Zendrop still thinks I have 20 products in Shopify.
Store
My Store
Using app
--
We’re sorry to hear about the confusion with your Shopify store and Zendrop plan. We weren’t able to find enough information for your account to investigate this further on our end. Please reach out to us directly at [email protected], and we’ll be happy to look into your case and help resolve it as quickly as possible. Thank you for your patience.
March 10, 2026
Good experience with Zendrop support. I contacted them to ask for photo and video materials for one of my products, and they were helpful and responsive. They managed to find some useful materials for me. I appreciate their effort and support.
Thank you so much for your kind feedback! We really appreciate you taking the time to share your experience. I'm glad we could help you find the photo and video materials you needed. Wishing you continued success with your store!
March 8, 2026
There is no free plan as the app tells you, you will get charged even if you have 0 products, getting in touch with anyone from zendrop is a hassle and they tell you to get your refund through Shopify while Shopify states the refund should come from them
Hi Adrinos, thank you for sharing your feedback. I’m really sorry for the frustration this situation has caused. I understand you were expecting a free plan, and I can see how the billing after the 3-day trial ending could have been confusing. I’ve personally reached out to you via email to learn more about your specific case so we can review what happened and help resolve this for you. — Shiza, Zendrop
March 6, 2026
I recently had a billing issue where I was charged before I had the chance to fully launch my store. As a new entrepreneur, every dollar of my startup capital is mission-critical for my ad budget. I worked with Mariane in support, and I cannot thank her enough. She didn't just give me automated responses; she actually listened to my situation and took the time to investigate the full $58 charge I was concerned about. She was professional, empathetic, and most importantly, she took action to make things right. She understand the pressure of starting a business from scratch. If you’re working with Zendrop and run into a hurdle, ask for Mariane. She’s a professional who gets it done.
Thank you so much for taking the time to share your experience. We're really glad to hear that Mariane was able to support you and take the time to understand your situation. Starting a business comes with a lot of pressure, and it means a lot to know that her professionalism and dedication made a positive difference for you. We'll be sure to pass along your kind words to her. Wishing you continued success with your store, and we're always here if you need any help along the way.
March 5, 2026
I’ve had a great experience with Zendrop. They offer a very good selection of products, which makes it easy to find items that fit different niches and store concepts. The platform is simple to use and integrates smoothly with Shopify, which saves a lot of time when managing products and orders. One of the things that stands out the most is their customer service. The support team is very responsive, helpful, and quick to solve any issues that come up. That level of service makes a big difference when running an online store. I strongly recommend Zendrop both for new Shopify store owners who are just getting started and for more established stores looking for a reliable supplier and fulfillment partner.
Thank you for the great review! We truly appreciate your support and kind words. Wishing you continued success with your store, and we look forward to supporting your growth. -Zendrop
March 5, 2026
Great experience so far. Shipping has been smooth and the support team even reached out to check on my experience. Easy to connect with my Shopify store!!!
Thank you for the honest review! We truly appreciate your feedback and are glad to hear your experience has been smooth so far. Wishing you continued success with your store!
March 5, 2026
Te lo digo asi de simple: No la uses, es una mierda y estafa. No me gusto la inferfaz asi que hice la prueba gratuita nomas y despues la desinstale. Un mes despues me llegaron cargos extra y me descontaron 29 aprox, por literalmente nada. Encontrar la forma de comunicarme con el soporte fue muy dificil y cuando finalmente lo logre bueno... te lo sintetizo: 1) Le interaron hechar la culpa a Shopify. 2) Me dijeron que sus politicas son muy indulgentes y los reembolsos solo los dan dentro de los 5 dias habiles (Nota: Habian pasado 12). 3) Me dijeron que 0 productos vinculados era = Gratis por mi plan, cosa que no es real. Entre otras cosas. No me creo que no haya mejores opciones. Esta intenten evitarla.
Hi Carlos, Thank you for taking the time to share your feedback. I'm truly sorry to hear about your experience and the frustration this situation has caused. That’s certainly not the impression we want anyone to have when using Zendrop. I’ve reached out to you directly via email as well because I genuinely want to help resolve this for you. In that message, I shared more detailed information about how our Usage-Based Billing (UBB) works and the activity we saw on the account. To briefly clarify here, Zendrop’s Shopify-installed plan follows a usage-based model where billing depends on the number of products linked to the account. Accounts with 0 linked products are not billed, while 1–20 linked products fall under the $29/month tier. For full transparency, I also included documentation in the email explaining this structure: https://support.zendrop.com/en/articles/9917574-understanding-usage-based-billing-for-zendrop-subscriptions-through-shopify That said, I completely understand that explanations alone may not address how you feel about the situation. My goal is to make this right for you, which is why I’ve already reached out with a proposed resolution. If you’re open to it, please check your email so we can continue the conversation and work toward a solution together. We truly appreciate you bringing this to our attention, and I hope we can turn this experience around for you. — Darlene Zendrop Customer Experience Team
March 4, 2026
5 stars! This app is exactly what JDKitchen needed. The interface is clean, and the automated tracking page looks professional on my store. A must-have for anyone looking to reduce customer support emails!
Thanks so much, John! We truly appreciate you taking the time to share this. It means a lot to hear that the app is helping JDKitchen and making things smoother on your store. Wishing you continued success and growth we’re excited to be part of your journey!
March 3, 2026
Shopify support was very helpful! They made clear solutions to alot of the issues I was having.
Thank you so much for your kind feedback! We’re really glad to hear that Shopify support was able to provide clear solutions and help resolve the issues you were experiencing. If you ever need any further assistance, please don’t hesitate to reach out—we’re always here to help!
March 3, 2026
I have been working with Zendrop for nearly two years, and throughout this time I have encountered various technical and operational challenges related to sourcing, store management, and ensuring safe, high-quality delivery to my customers. Each time a concern arose, I contacted the Zendrop Team and consistently received prompt responses, clear explanations, and practical solutions. These many communication exchanges were not only helpful in resolving issues, but also became valuable learning opportunities that helped me grow from zero experience to operating a fully functional and structured store today. Product quality and fulfillment reliability are extremely important to me. The team always took my concerns seriously and followed through to ensure safe delivery and high standards until the product reached the customer. Today, Zendrop represents 99% of my sourcing platform, and I operate with confidence thanks to their professionalism and support. I sincerely thank every member of the Zendrop Team for their dedication and reliability.
Thank you so much for your continued trust and for sharing such thoughtful feedback. We truly appreciate your kind words and are honored to have supported you throughout your journey. Please know that we’re always here to assist you whenever you need us. Your success remains our priority, and we look forward to continuing to support your growth. -Darlene, Zendrop
March 3, 2026
Raheel has been incredibly helpful and has communicated to me very well. I really appreciate his help in being a middle man between my supplier and me. He is quick to handle any requests I have!
Thank you so much for sharing this wonderful feedback!🌟 We’re thrilled to hear that Raheel has been incredibly helpful and communicative throughout your experience. It truly means a lot to know that his support—especially in coordinating between you and your supplier—has made things smoother for you. We’ll be sure to pass along your kind words to him. If you ever need anything else, please don’t hesitate to reach out. We’re always here to help!
March 2, 2026
They charged me $49 USD even though I didn't use it, never linked any products, didn't sell anything, I only installed it on January 28th and uninstalled it on February 1st. Again, I never used it and they still charged me. It's a rip-off. I want a refund, as it's not fair that I'm being charged for the $49 Plus plan that I didn't choose.
Hi Daniel! Thank you for taking the time to share your feedback. I'm sorry to hear about your experience, and I've personally reached out to you via email to understand what happened and see how we can make this right. We take this seriously and would love the opportunity to turn this around for you. — Darlene, Zendrop Customer Experience