Zendrop ‑ Dropshipping & POD
Zendrop: #1 Shopify dropshipping app. Start free.
Rating
4.5
feedback
829
chart
#111
All reviews
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July 4, 2025
Wonderful experience, Rafaela was super kind, informative and answered all questions promptly. Definitely recommend! excellent customer service.
July 4, 2025
Thank you to the Zendrop team for their quick and helpful support — both email and live chat responses have been great. The platform is easy to use, offers a wide range of quality products at great prices, and the import process into Shopify is smooth and straightforward. Really happy with the experience so far!
Thank you for the fantastic feedback! We're delighted to hear our team’s support has been quick and helpful, and that you're enjoying the platform’s ease of use and product selection. We're excited to continue supporting you on your journey!
Oct. 29, 2025
I worked very hard for months to set up my Shopify store and connected all the products I wanted to list. There were a few hiccups and miscommunication and learning curve on my part but Zendrop came through. Ms. Darlene Mendoza from the customer success team was unbelievably helpful along with other team members that helped with my issues. The one thing people need to understand, which got me confused, is Zendrop is NOT a warehouse of items, they are a drop shipper which has millions of vendors and when and order is placed they fulfill the order through a supplier. I misunderstood but once I understood how things work I realized what I needed to do to make my business successful. Zendrop has weekly calls and will evaluate your store. Take advantage of this they are there to help you succeed. I appreciate everything that the success team has done for me. Yes, items are going to be out of stock, prices will change at a moments notice and some take a long time to get delivered but once you understand which products to choose and where they come from it won't seem so overwhelming. Remember they are basically a middle man to vendors, they do not hold inventory. That has been my biggest take away from my experience. But the one thing that has kept me going is the customer service, which has been top notch. I have looked at other drop shippers and they just don't offer the products I want to sell. Last piece of advice, go to the Zendrop academy and utilize all the courses, online meetings, articles available. That is what has helped me immensely.
We’re truly sorry for the deeply frustrating experience you’ve had. It’s incredibly disappointing to hear how much effort you put into building your store, only to be met with out-of-stock issues, poor notifications, and support that didn’t meet your expectations. This isn’t the experience we want any of our users to have, and we completely understand why you’re upset. We’ll make sure your concerns are escalated immediately, and someone from our team will be reaching out directly to address the stock issues, lack of notifications, and your refund request.
June 29, 2025
The customer service and communication is awesome. They really go above and beyond to make sure your queries and issues are resolved. They even follow up to make sure you dont need any more help.
Thank you for your wonderful feedback! We’re thrilled to hear our team goes above and beyond to assist you and follows up to ensure everything is resolved. Your appreciation means a lot to us!
July 3, 2025
We’re really sorry to hear that your experience hasn’t met expectations. Your feedback is important to us, and we’ll be reaching out shortly to understand what went wrong and how we can make things right.
June 23, 2025
June 23, 2025
I had a great experience with agent Harvey, who truly went above and beyond to help me. He took the time to thoroughly investigate my issue, which took around 30 minutes to resolve. Despite the complexity, he remained patient, professional, and determined to find a solution and in the end, he did. I really appreciate his dedication and support. Thank you, Harvey!
June 22, 2025
Rose was incredible and efficient support. I was provided with links and explicit instruction on how to find the answer I'm looking for. Thanks for the help!
June 22, 2025
Best app used so far! Quick and automated, great customer support 24/7
Thank you for the awesome feedback! We're glad you’re enjoying the quick, automated service and our 24/7 support. We truly appreciate you!
June 21, 2025
the best platform that have completely services and customer support in dropshipping and customize brandinding and packaging . this is the best platform to invest your money in it and they have expensive value for money thanks for customer services they were really friendly
June 19, 2025
the agents are very attentive and they respond promptly to every require. highly recommended
June 19, 2025
Worst one to deal with, they changed the pricing amid of getting orders. Good luck, fulfilling your orders as they will bill you on monthly basis just to fullfill them, which they never did in the past.
Thank you for your honest feedback, and we're very sorry to hear about your experience. We understand how upsetting it can be when pricing or billing changes unexpectedly—especially in the middle of processing orders. That’s definitely not the experience we want for any of our users. We'll be reaching out to you shortly to look into this further and help resolve any concerns regarding your fulfillment and billing.
June 23, 2025
Updated June 23, 2025 I ran into some tough fulfillment issues using Zendrop — slow shipping from China, inconsistent product quality, and pricing or stock issues with items sourced from Amazon. These hiccups made it difficult to deliver a reliable customer experience, especially when you're just getting started. To their credit, Zendrop’s support team stepped up after my initial review. They were responsive, professional, and genuinely tried to make things right. That effort matters. They also offered a path forward: placing bulk orders (100+ units) that they can stock in their warehouse to reduce shipping times. While that’s not a solution for every seller, it does give growing stores more control as they scale. There’s still room to improve on supplier reliability, but the platform itself is solid — and the support team clearly cares about your success. --------------------------------------------------------------------------- The app itself is solid, and support is generally helpful — once you figure out how to bypass the chatbot to get real answers. Where I’ve run into consistent issues is with the most important part: actually, receiving the products. If you're sourcing from China to the U.S., expect long (sometimes endless) shipping times and zero quality control. I ordered four of the same item — one arrived completely different from the others. You’ll also notice a lot of products sourced from Amazon. That sounds great in theory (faster delivery, local sourcing), but in practice, pricing often jumps right when you place the order, or the item is suddenly out of stock — sometimes both. Ultimately, I’ve had to source products elsewhere just to fulfill orders and avoid disappointing customers. I understand I’m not a high-volume store (yet), but you’ll never become one if you can’t reliably deliver what customers buy.
Thank you for taking the time to share this detailed feedback — we’re truly sorry to hear about the challenges you’ve faced, especially with shipping delays and product inconsistencies. We completely understand how frustrating this can be and how important reliability is for your business. Our team will be reaching out shortly to address your concerns and find a way to make this right.
June 18, 2025
Brenda was fantastic in her communication - she was incredibly helpful when I reached out with a bunch of questions. Honestly, I’ve tried the three biggest dropshipping platforms, but Zendrop has proven to be not only the most professional and well-structured, but also the most thoughtful and client-oriented. Thank you for everything! Adrian