Zendrop: AI Dropshipping & POD
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This company is a COMPLETE FRAUDULANT company. You can heed my words or not. Just a for instance, the Quantity of Products they put in your store is a Fictitious number, straight out of THEIR mouths.As told to me by Zendrop. They reaklly dont know what they have in stock.So this is the chain of Events. Your customer orders something because you show yiou have 100 in stock the order goes to Zendrop who actually has 0(Zero) in stock. Now what does that make you and your company look like??? You look like your company that you worked so hard to get going ,a SCAM STORE. If I could . I would gladly show you a Transcript of my conversation with a Live Zendrop employee, I GUARANTEE you after reading this transcript from beginning to end, You would not believe what you are reading. You will be shocked. And please, if anyone reading this, knows how I can post this Transcript, please let me know ASAP so I can prove this Review I am giving
Hi Gerhard, I'm sorry for the frustration this experience has caused, and I'd like to continue assisting you with everything you need, including the sourcing requests you submitted to our team. I understand this wasn't the outcome you were hoping for, and I can see why it left you questioning whether Zendrop is legitimate. I'm not writing this to make excuses, but to give you a clearer picture of how we operate so you feel more informed going forward. Zendrop is a dropshipping company, which means we work with a network of suppliers who fulfill products only after an order has been placed. We aren't the supplier ourselves - we partner with multiple suppliers to fulfill our merchants' orders. We've put together an article that walks through exactly how this works, and I'd encourage you to take a look when you have a moment: https://support.zendrop.com/en/articles/8167075-zendrop-inventory-how-does-it-work I've also reached out to you directly so I can help you further, share more details, and figure out how we can make your experience with Zendrop smoother moving forward. -Darlene, Zendrop
I was charged by mistake for something and now I got refund within some days I mailed them for help me to get refund
So glad the team was able to get that sorted out for you! Knowing the refund came through and that reaching out made a difference really means a lot to us. Thanks for sticking with us and for taking the time to share your experience. - The Zendrop Team
Hi Maumienne, we're sorry to see your 1-star rating. We'd love the opportunity to understand what went wrong and how we can improve your experience. We've reached out to you directly and hope you'll give us the chance to make things right. Shiza, Customer Experience Team
The sync between Zendrop and Shopify can be an issue. My particular problem related to all my products showing as sold out although there was Inventory. Through the guidance of Zendrop and Shopify, we were able to resolve this. Shopify directed me step by step in the Online store editor. I had to basically highlight the lines that had the wrong prompts and just copy and paste in the correct ones. I could not have done this without the assistance of both Zendrop and Shopify as they really care about your Store and are extremely helpful in finding a resolution. Thank you most kindly Zendrop and Shopify for your assistance.
So glad to hear you were able to get that inventory sync issue sorted out! It can definitely be tricky when products display as sold out despite having stock available, and we're happy our team could help guide you through the fix. Your kind words truly mean a lot to us. - The Zendrop Team
Very satisfied with the quality of the services provided and the products they have in stock. The support provided every time it was needed was very professional, and the solution was immediate. For this reason, I chose it to be the only dropshipping company I collaborate with, and I recommend it with great confidence.
It's wonderful to hear that our support team has consistently delivered professional and immediate solutions for you! Being the dropshipping partner you trust and recommend with such confidence means the world to us. We're grateful to have you as part of the Zendrop community. - The Zendrop Team
Those five stars mean the world to us, BYOO JET llc! We're so glad to have you with us and hope Zendrop keeps being a great fit for your business. We're always here if you need anything. - The Zendrop Team
Quero contestar a fatura nº 518413249 de kr. 313,75 referente a cobranças da app Zendrop que não utilizei. Demasiada cara para o serviço que presta.
Hi Paulo, Thank you so much for reaching out, and we sincerely apologize that this is only being addressed now — your review just reflected on our end today, and please know that had it come through sooner, we would have reached out to you immediately. We completely understand how frustrating it must feel to see a charge for a service you didn't use, and we truly empathize with your concern. That is never the experience we want for our customers. I wanted to personally let you know that I have already reached out on your behalf to ensure that the invoice is looked into together with you. You won't have to navigate this alone — we're committed to getting this resolved as quickly as possible. Please check your inbox, and we're looking forward to hearing from you. — Darlene, Zendrop
Prices are way to high including shipping
Thank you for your feedback. We understand that pricing is an important consideration. We focus on offering high-quality, better-made products, and each product is priced individually based on its quality and value. I've reached out to learn more about the specific products you were referring to, and I hope you'll give us the opportunity to make this right. Shiza, Customer Experience Team
Sale was seamless. Zendrop is a great supplier. Their products are very nice and their app is very easy to use. Fullfillment was easy. I would highly recommend Zendrop to anyone wishing to start an online store.
So glad the sale felt seamless and that Fulfillment has been easy for you! Thanks so much for recommending Zendrop to others. - The Zendrop Team
so helpful & on top of things! Juan solved my problem quickly so i could continue selling, i was very pleased!
Juan will be so happy to hear this! Getting your problem solved quickly so you could keep selling is exactly the kind of support we aim for. Thanks so much for sharing your experience. - The Zendrop Team
Nice company
That means a lot to us, thank you! We're glad to have you with Zendrop. - The Zendrop Team
Very quick and easy to understand when starting out.
That's great to hear! We're so glad Zendrop has been easy to get started with — that's exactly what we aim for. Welcome aboard, B & J store! If you ever need any help along the way, our support team is always here for you. Wishing you lots of success!
It's great
Short and sweet, just how we like it! Glad to hear you're enjoying Zendrop. - The Zendrop Team
great support
Thank you so much for the kind words! We're thrilled to hear you're having a great experience with our support team. Your satisfaction means the world to us, and we're always here whenever you need us. Wishing you continued success with your store! - The Zendrop Team
Ridiculous retail and even above retail prices for items supplied from the US. Worse, you buy an item coming from Amazon from a seller selling it even higher than many other sellers, and you are supposed to sell it on your store, applying a margin of at least 30% to cover fees? Ex: Seller from Amazon on Zendrop sells item at $ 369 while many other sellers sell the same item at $ 305/310....you don't have a choice but to buy at $ 369 because you were stupid enough to pay for a subscription, then sell at least at $ 490 to cover the fees, and make what? Now you are 60/70 % more expensive than average sellers on Amazon!!....Are you going to sell dozens upon dozens of this item when everybody sees everything going on online, particularly on the main marketplace Amazon....You have free apps now very easy to use that can compare prices for you in a fraction of a second and tells you where to buy!....Let's call it by its name.....!
Thank you for sharing your feedback. We understand your concerns around pricing competitiveness and how that can impact margins. We tried reaching out, but unfortunately we weren’t able to locate your account details. Please reach out to us at [email protected]. We’d like to help resolve this as quickly as possible and we hope you will give us a chance to improve this for you. -Shiza, Zendrop
The shipping time averages are severely misleading. An 8 day expected ship really looks like it’ll be 3-4 weeks minimum
Hi MJ, I completely understand your frustration. When you are tracking toward an 8-day window, a 3 to 4-week delivery is incredibly stressful. Please accept my sincere apologies for how this impacted your business. We always want to be honest about our timelines. To clarify the facts, our standard baseline requires a 3-day processing window followed by 10–12 days in transit, which brings the typical total to 13–15 days. That said, unexpected disruptions like severe weather, global logistics bottlenecks, and customs backlogs absolutely happen, and we humble ourselves to the fact that these delays directly impact your store. Your review just reached our dashboard today, or we would have reached out to you much sooner. We genuinely want to help and find a real path forward. We have just sent an email to your address on file so we can look at your specific orders and assist you directly. –Darlene, Zendrop Customer Experience Team Lead
great support (thanks jo) and great service
So glad Jo was able to deliver! It's always great to hear when our support team makes a real difference. We'll make sure Jo gets this shoutout. - The Zendrop Team
Juan at Zendrop was very helpful. He provided the documentation I was looking for with ease. He was easy to talk to.
Thank you for your review! We’re glad Juan was able to help you quickly and provide the documentation you needed. We truly appreciate your feedback and are happy to hear that your experience was smooth and easy. Wishing you continued success with your business!
Huge shoutout to Jo Anne Larga and the Zendrop support team! I had an unexpected billing issue while setting up my store and accidentally triggered a monthly charge. Jo was incredibly responsive, explained exactly how the billing worked, and processed my full refund the moment it cleared. It is rare to find customer service this efficient and understanding. Highly recommend!
Thank you for your feedback! We’re glad to hear that Jo Anna was able to sort everything out. We truly appreciate your support and are always here to assist you whenever you need us. – Zendrop
Great platform for finding products to source at great prices. They handle all details with the supplier so you can focus on sales! I had a couple problems with orders but their support team was phenomenal and got my shipments out on time WITH my Branded thank you card! You'll love it over here!
So glad to hear the support team came through for you when those order issues popped up - that's exactly what we're here for! Love that you got your shipments out on time with your branded thank you card too. Welcome to the Zendrop family! – The Zendrop Team
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