Zendrop ‑ Dropshipping & POD
Zendrop: #1 Shopify dropshipping app. Start free.
Rating
4.7
feedback
10,520
chart
#8,049
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May 1, 2025
Great Service. I was being helped by Maria Teresa and she was fantasitc. Prompt replies and very friendly and helpful. Helped solve the issue. So glad that a person was helping rather than a bot.
April 30, 2025
I’ve had the pleasure of working with Brenda and Nina and they were extremely helpful! Zendrop has proven to have a very knowledgeable and helpful customer support team! This is valuable to the success of my business. I recommend Zendrop to any large or small business owner!
April 26, 2025
I had an issue with my account credits and reached out to Zendrop support. Liezel was incredibly helpful, professional, and patient throughout the entire process. She made sure everything was clearly explained and followed up until the issue was fully resolved. Great customer service experience. Thank you, Liezel and Zendrop!
April 26, 2025
I have been noting an issue with my product sourcing quotas. I got in contact with the team, and a chap named Khubaib managed to find the information required to satisfy my queries in a prompt and professional fashion. Great servide.
April 24, 2025
The team are always very helpful with my enquiries. There are many great products listed. Cheaper postage with the plans is great also. My one thought is that it would be great if I could change the currency displayed. Everything is in USD, and I sell from Australia, so I need to convert the cost all the time.
April 22, 2025
I've had a great experience with Zendrop so far! The support team is fast, friendly, and genuinely helpful—especially Shiza, who went above and beyond. The platform is super easy to use and packed with features that make running my store smoother. Definitely recommended
April 21, 2025
Hey all, I am freshly new to this platform and I have received the best customer service within my dropshipping journey. I had a major concern which was resolved in less than 1 hour. I am grateful for this wonderful app. Jesus Loves everyone of you btw!!!!!
April 21, 2025
I had a linking issue and Khubaib was super helpful and spent alot of time with me to get it all fixed. Thank you!
April 21, 2025
I had two accounts, I didn't realise this until I was billed for a months subscription. I also has a yearly plus subscription. Kristia manages to sort it all out and refund me for the mistake I had made. fantastic Zendrop. I look forward to using you for the next year
April 18, 2025
Had an issue with my subscription and Nina from the support team helped me sort it out in no time, it's great honestly.
April 17, 2025
My experience with the Zendrop-Dropshipping & POD was great. The assistance Nyka was very helpful and attended to my query quite quickly. Nyka also sent me a follow-up email to check that everything was going well and offered further assistance if required which I think was very important.
April 16, 2025
1.) limited item availability 2.) support barely reachable 3.) option to manage or view subscription not visible in my account, still automatic payment occurs = not recommended
We're really sorry to hear about these issues and appreciate you bringing them to our attention. This isn’t the experience we want for our users. Our team will be reaching out shortly to help address your concerns and make sure everything gets resolved.
April 16, 2025
Hasnain was most helpful with a query that I had with my account and sorted it out quickly. Thank you once again Hasnain!
April 16, 2025
Janelle is an amazing customer support person. She helped me a lot with my questions and problems that appeared. We need more people like her in the customer support area.
April 15, 2025
Extremely Disappointed with Zendrop's Decline in Service I’ve been using Zendrop for a while and used to be satisfied with their customer service—but this recent experience has been beyond frustrating. My client received a damaged item, so I contacted Zendrop on April 10th requesting a replacement and included clear photos of the damage. Brenda Sorongclo responded and asked for the photos again on the 11th, which I resent. Then… silence. On April 14th, Brenda messaged me asking if I needed anything else—as if I hadn’t already requested a replacement. I replied that I was waiting for her to confirm the replacement. Finally, six days after the original request, I get a message saying they can only replace part of the product. And if I wanted the full item replaced, I’d need to ask my client for a video. What? A video, six days later? It’s my brand on the line, not Zendrop’s. This delay and confusion made me look completely unprofessional to my customer. I ended up refunding my client out of my own pocket just to resolve it. And then—only after I told Zendrop not to bother with a replacement—they suddenly offered me a refund. Why couldn’t that have been done in the first place? Unfortunately, I’ll be moving away from Zendrop. They used to offer reliable service, but this experience has shown a huge drop in quality and accountability. I can't risk my business reputation on inconsistent support
We're truly sorry to hear about your experience and understand how frustrating this must have been. We sincerely apologize for the inconvenience caused. Our team will reach out to you as soon as possible to further assist and make things right.
April 13, 2025
Never have inventory
Thanks for leaving a review! We'll be reaching out shortly to clarify how we can assist you and make sure you're fully satisfied with your Zendrop experience