Zendrop: AI Dropshipping & POD
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They are very good at what they do, and they have helped me several times throughout everything. Simply one of the best suppliers out there.
Never use this platform. They will charge you 79 yuan during the 7-day free trial period and refuse refunds under various excuses. There is no way to reach customer service or file complaints. It is a scam app. The items on it are more expensive than those on other drop-shipping platforms. I only signed up for their 7-day free trial, yet my money was deducted. They did not restrict product uploads within the 7 days, and their claim of a 7-day unconditional refund is nothing but empty talk.
Zendrop is an easy to use app
I don’t know because I haven’t sold anything
Hi Chuck, we’re sorry to hear that your experience hasn’t met your expectations. We’ve reached out to you directly to better understand your experience and the concerns around sales. We’d appreciate the opportunity to learn more and hope you’ll give us a chance to improve your experience with us. Shiza, Customer Experience Team
Everybody has been helpful and I am very grateful i still have a lot to do before making sales. I hope by Friday
Zendrop has been the worst experience I’ve had in 16 years of dropshipping. My first two orders were cancelled and one of the items they said they could ship in a different color (who wants a gray pumpkin when they ordered an orange one?) I thought I’d give them another try. Bad idea. They have charged me $360 for a $70 item. Also - everything is ran by AI so don’t expect actual help when issues like this arise. I’ve also had two packages from 3 week old orders not be delivered. I wanted to love Zendrop but I would avoid at all cost.
Dear Shellie, Thank you for sharing your feedback with us. We sincerely apologize for the frustrating experience you’ve had, and we appreciate the opportunity to make things right. Allow me to share some details to help clarify the situation you encountered, as we truly value your feedback: - Fulfillment Pricing: We looked into the specific item you were fulfilling (product https://app.zendrop.com/product/3026594). The total cost of $346.79 reflects both the product price and the required shipping fees. We recognize that these costs can sometimes catch you by surprise, so we always display the full breakdown on the product page before an item is added to your store. We would be happy to share screenshots with you directly to clarify these details. - Canceled Orders: We want to look into why your orders were canceled right away. Please share the specific order numbers with us, and we'd be more than happy to check and investigate the root cause. - Support Availability: We completely understand the preference for speaking with a live person when handling complex issues. Our standard support hours are Monday through Friday, 9:00 AM to 5:00 PM EST. Outside of these hours, our AI assistant, Tessa, manages inquiries. When you request a human agent during off-hours, Tessa is designed to automatically queue your request as soon as you requested for human support so our team can connect with you as soon as our shift begins. We truly value your business and are looking forward to your reply so we can resolve these issues and provide you with a much better experience moving forward. –Darlene, Zendrop Customer Experience
amazing the best decision I have ever made, I am so happy with this opportunity and the products, it took me 4 days to get my 1st sale!!
Four days to your first sale is a seriously strong start, congrats! Love that the products are working out for you, and we're glad Zendrop got to be part of that first win. Here's to plenty more. - The Zendrop Team
Fantastica la consiglio a tutti
Che bello leggere questo, grazie mille TechnovexStore! Ci fa davvero piacere che Zendrop ti abbia convinto fin da subito. In bocca al lupo per il tuo negozio! - The Zendrop Team
Everything went smoothly
Smooth is exactly what we're going for, so this is great to hear. Thanks for the five stars, Discount Daisy, and we hope the rest of the journey stays just as easy. - The Zendrop Team
Beste
Short and sweet, we like it! Thanks for the five stars, winschoon. Glad Zendrop has been a good fit these past few weeks. - The Zendrop Team
Seeing five stars from Keith's electronics made our day. Hope business is good and only gets better from here. If you ever have any questions, concerns, or need assistance with your store, please don't hesitate to reach out. Our support team is available Monday through Friday, from 9:00 AM to 5:00 PM EST, and we are always happy to help you succeed! You can message us directly through the in-app messenger. For a complete step-by-step guide on how to get in touch with us or use our self-service tools, check out our help article here: https://support.zendrop.com/en/articles/8514763-module-3-how-to-get-help-from-zendrop-support - The Zendrop Team
Zen drop is the best it is so easy to use
Love hearing that Zendrop has been so easy to use for Awesome Tumblers! That's exactly the experience we're going for 🙌 – The Zendrop Team
Three months in and still four stars, we will happily take that. Glad Zendrop is earning its place in your workflow. - The Zendrop Team
It’s a little while, but I think I’m really good
Glad you're feeling good about it so far! Getting started is usually the biggest hurdle, and it sounds like you're past it. - The Zendrop Team
Five stars with no notes, we will take it! Appreciate the support, Lunéa Beauty. - The Zendrop Team
This app was installed without a hitch and the process was flawless.
A flawless install is a good sign of things to come. Really glad setup went smoothly for Emeson Vintage Online, and thanks for taking the time to say so. - The Zendrop Team
Appreciate the five stars, RFE team! Glad Zendrop is fitting well into your marketing venture. – The Zendrop Team
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