Emperor503 review for Zendrop ‑ Dropshipping & POD
March 7, 2023
Zendrop's system is preventing me from downgrading. Zendrop's system also doesn't use my sign in when your system forces me to submit a request. so when we are forwarded to submit a request we are not logged in. Your system then says you haven't received the request and to check email. Email says sign up for new account because your system doesn't let us logged in peoples be logged in when submitting a request. Then we have to go back to the support place and login then attempt another request. 1 out of 7 attempts seems to have submitted. But then another email response of please create an account. It has been over 4 business days since the suppossed successful request with zero communication from Zendrop. Further trying to frustrate us into leaving it alone and not downgrading. Forcing us to come to email and complain. Forcing us to come here and review. 2 days from now i will submit at better business. This is lawsuit stuff.
Hey there! I'm really sorry to hear about your issue being able to properly and efficiently submit a request for help. This is not at all the way we have intended this to work, and we're always doing everything we can to improve the support flow. I'm going to shoot you an email to dig into this with you asap. I hope to chat with you soon.