Min butik review for Zendrop ‑ Dropshipping & POD

Nov. 18, 2024

I have been using Zendrop for over slightly a month now, and I have to say that I’m fairly disappointed. While I generally think they have a good customer team, they seem to have trouble coming contact with their fulfillment team. For instance, when I made sample order and had a question about the delivery process, I was told that I will get an answer between 24-48 hours from their shipping team. I waited patiently and It took about a week, before I got a reply. Additionally, their fulfillment team don’t seem to care sending packages in Chinese letter (while advertising it in English) and the local supplier don’t seem to care if you get your product or not (at least in Greece). All of this increases the chance of getting upset customers, decreases customer loyalty and will for sure hurt your brands reputation. I don’t see how you can scale your e-commerce business like this. I’m really dissatisfied that I already bought the Zendrop Plus Plan for one year.