aurorasilhouette review for Zendrop ‑ Dropshipping & POD

1 / 5

Nov. 25, 2024

If you want to lose money, go ahead and work with this company. They claim a max processing time of 5 days, but that’s a joke. After waiting 5 days for a product I was selling, I reached out to customer support and found out the product was still in production. This meant I had to cancel orders and take a loss. On top of that, they won’t refund your ad costs even though the delays are their fault. And guess what? This didn’t just happen once it happened twice. The second time, I checked in with customer support after 3 days to make sure everything was on track. They told me it was all good, but two days later, I found out the supplier was still in production. To make things worse, their product prices are about double what you’d find on other platforms. And to top it all off, you’re paying $79 just to cancel your orders. Ridiculous. UPDATE 11/25 Third time this has happened. After 5 days, they only managed to fulfill about 5 out of 20 orders, and now, after all this time, they follow up to say the products are out of stock again! I wrote to Austin, and it’s been 4 days with no reply! Amazing management. Avoid at all costs.

Using app

About 1 month

Total reviews

4

Average rating

3.0

Developer Reply

We sincerely apologize for the challenges you've faced and the frustration caused. We understand your concerns and take your feedback seriously. Please reach out to us at austin@zendrop.com and we're more than happy to help you out.

Zendrop ‑ Dropshipping & POD for Shopify
Zendrop ‑ Dropshipping & POD
4.7 star
10,520 reviews

Zendrop: #1 Shopify dropshipping app. Start free.

Developer
Shopify App Store