Journey of Becoming review for Zendrop ‑ Dropshipping & POD
July 18, 2025
Not a great experience. Most the products are great. I did purchase a vac that is cheap quality. I am un installing this app due to my customer order placed May 2. She placed two orders for herself and her daughter. The daughter's order was to be shipped to Hawaii and they dont ship there. It was up to me to catch that part. The company didn't even try to reach out before just cancelling the order as I could have changed the address and delivered myself. the second order was lost during shipping. I have reached out mulitiple times. I dont feel I cn trust this company with future sales as customer service is very important to me.
Thank you for taking the time to share this—we're really sorry to hear about your experience. We understand how frustrating it must have been to deal with poor product quality, uncommunicated order cancellations, and lack of support, especially when you're trying to take care of your customers. That’s not the experience we want you to have, and we sincerely apologize for the inconvenience and loss of trust. Our team will be reaching out shortly to look into what happened and see how we can make things right. Your feedback is incredibly important and will be shared with the appropriate teams for improvement.
Deleted on Shopify: Aug. 19, 2025, 6:37 a.m.