Coffee Purrfection review for Zendrop ‑ Dropshipping & POD
June 4, 2022
UPDATED: I cancelled the app and removed it from my store. Zendrop assured me I would NOT be charged but they have just charged me $49. Ordered and paid on 7th May 2022. Zendrop kept blaming USPS. Even on 13th May Zendrop were saying the item had been shipped. However today, 26th May USPS confirmed that Zendrop did not put the product up for shipping until 20th May. Not impressed, don't like dishonesty! They say 1-3 days processing, 13 in my case! This is not the case for me and some others on here. We rely on this information when informing customers as to when they will receive their order. I got an emails from them telling me not to sweat it and to be transparent with my customer - what transparent like they are listing out of stock products as being processed within 1-3 days? They give low priority to first time buyers I would suggest. I was told that once I purchase more, processing times may increase. Sorry, but if you are displaying a product, it should be ready to go, or is available to source. You can view product for free, but if you want to sell them you have to pay $49/month in app fees. Their shipping rates are higher than I have seen in suppliers who also charge no app fees. I wish I had looked closer at the reviews here before installing this app. I have now removed all ZenDrop products from my store.
Thanks a lot for the feedback. We strive to provide our customers with the best experience possible, so we're really upset to see this review come our way. Our COO has already reached out to you via email to see what we can do to make it up to you, but let us also explain our side of things here so you can get a better understanding of how Zendrop works. We have hundreds of thousands of products on our platform, they are products that we're able to source but are not yet in our warehouse. We have a way of getting 99% of products sourced within the 3 day time frame, but sometimes things take a little bit longer than expected. You unfortunately ran into one of those situations where things took a bit longer than we thought they would. But we totally understand your frustrations and would like to make things right. We would like to talk through this issue and help you understand our side of things so we can come to an amicable solution to this problem. You can book a call to do that here: https://calendly.com/bradloeffler/30-minute-meeting?back=1&month=2022-05 Hope to hear from you soon!
