PulseSpeaker™ review for Zendrop ‑ Dropshipping & POD
May 23, 2022
Next time please let your costumers know that you don't have the product in stock, and that the shipping times will be longer than your stated 10-15 days. If you don't communicate with us, how will I know the product is out of stock and will be delayed for possibly another month? Currently have 100+ orders to fulfill. Do better.
Hey there! Thank you very much for your feedback. First, I wanted to say I'm sorry to hear that your experience with Zendrop hasn't been the best. We absolutely want to make this right, so please reach out to me via email at [email protected] at your earliest convenience. Second, I wanted to explain how this works behind the scenes. When it comes to the dropshipping business model, and the thousands of products / factories that we do business with, it's currently incredibly difficult to have a pulse on when something is going to be out of stock or there's a processing delay -- this is something we're informed of after an order is placed and our partners in China inform us of any issues. The only way we'd be able to understand the status of every product in our catalog is if we contacted each factory on a daily basis inquiring about the status of every product they're able to provide. As it stands, with 500k+ different products in our catalog, this isn't possible, but we're working on some very big improvements that will alleviate a lot of these logistical headaches. I hope this explanation helps, but again, please don't hesitate to reach out to me via email so we can discuss all of this in greater detail. Cheers!
