TheRomex review for Zendrop ‑ Dropshipping & POD
Aug. 3, 2022
I am using this app from 2 months , i have the worst experience with them, firstly their prices are too high in terms of others platforms ( big issue, i have faced ). As a result , you need to keep very low profit margin otherwise nobody will buy your product because others websites are selling that product at a very low price as compare to yours and the secondly they don't update product that this product's variant is out of stock, i have got orders and after you placed your order on zendrop, they will refund by saying that our supplier is out of stock which create big problem for customers as they will not come on your store next time. Third problem is that they will not send your order in 10-15 days ( as they mentioned ) , on almost every order they will send email that " order has exceeded 3 days to ship " , I am trying to find other solution as soon as i got , i will uninstall their app. Not recommend to anyone. Thanks
Hey there -- thanks so much for your honest feedback. For the pricing concern, we're very confident that our prices are competitive, but we're always more than happy to take a look at any listings that are cheaper than ours to see if we're able to match. For the out of stock issue, this is a very common concern that we're working very hard on improving. We have over 500k+ products in our catalog, and many different suppliers we work with -- it's very difficult to keep tabs on the status of every single product. We always recommend that you reach out to our Customer Success team any time you're about to test a new product to see what the current status is. We're currently averaging at around 12 days to ship to your customer, but there are some processing complications that arise. I'd really like to chat about this with you in more detail, and make things right. Please shoot me an email at [email protected]. I hope to hear from you soon!
