Zenstores: UK Shipping
Zenstores
Rating
4.9
feedback
130
chart
#568
All reviews
Rating Breakdown
Review RSS Feed
July 21, 2022
Good app. Speeds up the process. Customer service is good. Price is currently fair. Desperately waiting for them to add a feature to pull through customers requests for safe places. Hopefully it's high on their agenda!
Thank you for your review, I have passed this feedback over to our development team. We are always looking out for new features and ways to improve our platform, so we really appreciate you taking the time. Thanks again, – the Zenstores team
July 20, 2022
We absolutely love Zenstore! It's a great system to link all of our orders and makes dispatch so much easier! The team are great on live chat, they get back to you and help you out super fast.
Thank you for your review! It’s great to hear that Zenstores is speeding up how your business ships, I’ll make sure to pass your feedback on to our customer success team. Thanks again, – the Zenstores team
July 12, 2022
I use this app daily for the business I work for, we have over 200 orders most days and I can say this is one of the best integrated apps to use alongside Shopify. Easy to use and easy to train staff to use. What would make it even better would be a holding tab, where I could keep orders till a later date to print. Would highly recommend Zenstores App
Hearing how easy Zenstores is to use between different staff is great, and thank you for leaving such a fantastic review! I have passed your suggestion on to the development team also. Thanks again, — the Zenstores team
June 30, 2022
This app is a godsend to my business. It takes all the complexities and manual work away from despatch with just one click. The Zenstores team are very supportive, easy to reach and finds resolutions quickly and efficiently. I would recommend Zenstores for any e-commerce business. Well done!
Thank you for your review! We are all about saving growing businesses time & money here at Zenstores, so this is great to hear! Thanks again, — the Zenstores team
June 23, 2022
This app is invaluable to our business and our fulfilment house who recommended it to us. It takes all the complexities and manual work away from despatch in just one click (and the team are incredibly supportive, speedy and will offer ways to save money on postage etc too.
Thank you for taking the time to leave such a great review! It’s great that our app was recommended to you too! I have passed the feedback onto our customer success team! Thanks again, – the Zenstores team
June 17, 2022
There's quite a few offerings for this kind of service but Zenstores was for me the simplest and most reliable - and at a good price too. No real complaints.
Thank you for the review! Simple, reliable shipping management is our aim here at Zenstores so it's great to hear that we're delivering for your business! Thanks again, – the Zenstores team
June 17, 2022
It is very easy to use and dispatches my orders on my shop without me having to do a thing. I am very happy with the service."
It’s great to hear how Zenstores is helping amazing businesses like yours! Thank you for a great review, I have passed this on to our team! – the Zenstores team
June 16, 2022
We cannot speak highly enough about the level of service we receive from the Zenstores team. Thank you to Harry, Nikolai and the rest of the team for always making yourselves available and for the providing a great product which is easy to use.
Such amazing feedback! Thank you for leaving a review, we are so glad Zenstores is helping you and your business! I have passed your feedback on to our customer success team too. Thanks again, – the Zenstores team
Oct. 25, 2022
Easy to use for your shipping needs, brings all our online selling platforms together and has enough built in features to tailor a system for dispatching your parcels that suits your individual needs.
Thank you for taking the time to leave us a review! It’s great to hear how easy it was to get set up with Zenstores, do give us a message if you have any questions! Thanks again, – the Zenstores team
June 14, 2022
We have used Zenstores for some time now and find it very easy to use. It's great for a straightforward no frills system and the customer service is absolutely second to none.
Thank you for the great feedback! We pride ourselves on simplifying shipping for great businesses just like yours. I have passed the kind words on to our customer success team! — the Zenstores team
June 9, 2022
I have used Zenstores for years now and I would recommend them to any business. The software works perfectly saves hundreds of hours per month and is far cheaper than any comparable platform.
Thank you for such a positive review! It’s so rewarding to hear how much time Zenstores is saving you and your business! Thanks again! – the Zenstores team
June 1, 2022
It’s a game changer to any e-commerce store, it simplifies a time wasting process and frees up so much time and the team at zenstore are great I would highly recommend anyone who values there time to use zenstore
Thank you for your great review! We really appreciate you leaving your feedback. It's great to hear that Zenstores is saving you and your business valuable time!
June 1, 2022
With 5 Shopify stores we needed a shipping platform that catered to our needs and Zenstores does just that! Very little issues and if there are any issues they are resolved quickly by the team! Zenstores comes out on top for us and we won't be changing :)
Thank you for your fantastic review, it is very much appreciated. Great to hear that Zenstores is helping your business, and I have passed on your positive feedback about our customer support team too.
Sept. 22, 2021
Great app - funnels everything to one place, connected easily to Royal Mail account and Etsy - works well for us.
Thank you for your review and feedback, we really appreciate it!
Aug. 25, 2021
Very simple and reliable service, makes shipping a doddle, saving us a lot of time. We use for Royal Mail, DPD and Parcelforce, all easily integrated, great value for money. Highly recommended.
Thank you for review! Glad to hear Zenstores is proving its worth to your business!
Aug. 24, 2021
We have used Zenstores for some time now and find it very easy to use. It's great for a straightforward no frills system and the customer service is absolutely second to none.
Aug. 12, 2021
The app has some good features, if they could actually work. The interface looks simple and user friendly. The problem is few of the integrations work or are too timeconsuming and complex, and maybe more suited for businesses with existing accounts with the shipping services they want to use. 1. Parcel2Go integration doesn't work at all. When you try to integrate by using the login Zenstores provde, nothing happens and you get left with a blank background screen and nothing else. 2. RoyalMail only works with an OBA account. However, to register for OBA you need an existing account number, according to Royal Mail support I contacted. It's another time consuming process that takes a few days to get approval for. RoyalMail's quick and easy click & drop services can't be integrated with Zenstores. 3. Yodel too can't be integrated unless Zenstores does it manually. Zenstores ask for a Yodel "account number" while the Yodel account does not contain any account numbers. Turns out Zenstores description is misleading and "account number" is actually the first and last name in the Yodel account, so why not call it what it is? Then you need provide Zenstores with a "Netdespatch Username". They provide no clarity or screencap where to find this information, and the Yodel account does not contain anything with this description. When I contacted Yodel, they had no clue what a Netdespatch Username was. So, I wasted a lot of time back and forth on these things and in the end could not get anything working. Zenstores support is terrible and they didn't understand the problems even with screencaps provided.
Hi there, Thank you for providing your review and I’m sorry you had this experience with Zenstores. We are always eager to hear from our customers, even if it isn’t the sort of feedback we’d like to read. As a team, we are always trying to learn and improve our platform, so I appreciate you taking the time. I will address your points one by one below, though I would be very keen to pick up our conversation either via our chat, email or on the phone at a time to suit you. 1. The requirement for an existing carrier account - Businesses can use Zenstores to book shipments whether they have an existing carrier account or not. If you have a carrier account, we can set up an integration. If you do not, we can instantly give your business access to leading carrier services from the platform. These instant access shipping services are available to businesses that require a carrier collection or would like to drop off their parcels. 2. Parcel2Go - Many businesses use the Zenstores platform to access and purchase Parcel2Go’s range of carrier services. Having looked over your support ticket, I can see that you had issues logging into Parcel2Go on their site. 3. Royal Mail - That is correct — Zenstores is an approved Royal Mail integrator. Therefore, you must have an Online Business Account (OBA) to use the integration to book Royal Mail shipments. To request an Online Business Account, you do not need an account number. This process is something we help businesses with many times a week. 4. Zenstores does not integrate with Click & Drop. Click & Drop is a Royal Mail software product primarily used by individuals rather than businesses. If your business is using Click & Drop, you should already have an Online Business Account, but we can help if you're unsure. 4. Yodel - Yodel utilises a third party called NetDespatch for integrations. The form in Zenstores to set this up contains all the information both parties require. Although this is a manual process on our side, we add this manual step to ensure that businesses do not run into issues when they go to ship. 5. Customer support - We would like nothing more than to help your business to improve how you ship orders, so if you would like to restart the conversation, please do so at any time. I hope my reply helps clarify your points, and as I say, should you like to try Zenstores again, please do get in touch as we’ll be happy to help. Thanks, Michael from Zenstores
June 15, 2021
We have switched to Zenstores recently and it's amazing! Easy to set up and use from the very beginning. It has saved us lots of time on generating labels as the whole process is automated. Well recommended for any size of the business.
May 10, 2021
I have been using Zenstores for around 18 months, it is fantastic. It has helped our business speed up the shipping process dramatically. Pulls all our orders directly from Shopify, and links to the courier company we use and automatically syncs the tracking details too making shipping a breeze! Support team are always so quick to respond if you need anything too :)
Nov. 12, 2020
Good overall app, support team reacts quick and is working with Yodel, which is our main carrier. Would give 5 stars, but with more orders, the sorting/filtering could definitely be improved. A "Group By" function would be brilliant.