Zigpoll Customer Surveys

The reviews are overwhelmingly positive, with merchants repeatedly praising the app’s ease of use, flexible survey-building options, and strong Shopify integration. Many users say it is simple to install, intuitive to navigate, and powerful enough for both basic and advanced survey needs. A major highlight is the quality of customer support: reviewers consistently mention fast, responsive, knowledgeable help from the founder and support team, often noting that issues are resolved quickly and that the team goes above and beyond. Users also value the app’s ability to collect useful customer insights, zero-party data, and post-purchase feedback that helps improve conversions, targeting, and customer experience. The main negatives are relatively minor and infrequent. A few reviewers mention pricing concerns, especially response-based pricing that can become expensive for longer surveys, and one review notes a possible styling limitation on the Shopify thank-you page where preview colors did not fully carry over live. There are also a few empty or very brief reviews that do not add much detail. Overall, the feedback suggests a highly reliable and feature-rich survey app with exceptional support, with pricing structure and some customization details being the only recurring areas for improvement.