ZigZag Returns & Exchanges
Cost effective and simple International & UK domestic returns
Rating
4.8
feedback
212
chart
#2,965
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
3%
-
Less than a month
11%
-
Less than a year
14%
-
More than a year
7%
Reviews Summary
The reviews for this Shopify App are mostly positive, highlighting the ease of use, great customer support, and the effectiveness of the returns process. Users appreciate the app's functionality in managing returns, the prompt and helpful support team, and the seamless experience it provides for both merchants and customers. However, there are some negative aspects mentioned, such as difficulties in customization on the free plan, issues with the interface navigation, unexpected subscription fee increases, and occasional technical glitches that impact the user experience.
Highlights
Review RSS Feed
All reviews
Oct. 31, 2025
Overall a good app, easy to navigate and now have more carriers to choose from. It can take a while to resolve problems, but ultimately they are resolved in the end. Thank you.
Store
The Staff Uniform Company
Using app
Over 5 years
March 11, 2025
Very straight forward platform to use. Great to ease the workload of our customer service team. Good courier options for returns.
March 7, 2025
Good app. Takes care of our low volume returns easily. It has been enhanced with the addition of more carriers recently in the UK. Some glitches with the appearance of my "returns portal" / landing page in terms of font etc, but on the whole we couldn't live without it!
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