ZigZag Returns & Exchanges
ZigZag Returns & Exchanges
Rating
4.8
feedback
216
chart
#2,114
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
3%
-
Less than a month
11%
-
Less than a year
13%
-
More than a year
6%
Reviews Summary
The reviews for the Shopify App are overwhelmingly positive, with users praising its ease of use, customer support, and automation features for handling returns. Customers appreciate the app's functionality in managing returns efficiently and the quick and helpful assistance provided by the support team. However, there are some concerns raised about glitches in the appearance of the returns portal, difficulties in customization on the free plan, and unexpected changes in pricing that led to dissatisfaction among users. Overall, the app seems to be highly valued for simplifying the returns process and enhancing customer experience, with room for improvement in certain areas like customization and pricing transparency.
Highlights
Review RSS Feed
All reviews
March 11, 2025
Very straight forward platform to use. Great to ease the workload of our customer service team. Good courier options for returns.
March 7, 2025
Good app. Takes care of our low volume returns easily. It has been enhanced with the addition of more carriers recently in the UK. Some glitches with the appearance of my "returns portal" / landing page in terms of font etc, but on the whole we couldn't live without it!
Feb. 21, 2025
The app is highly functional, and I was very impressed with the excellent support team. Their assistance was prompt and helpful, making the experience even better.
Jan. 29, 2025
The app is great, easy to use for me and my customers and the customer service is quick and helpful!
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