ZigZag Returns & Exchanges
ZigZag Returns & Exchanges
Rating
4.8
feedback
214
chart
#2,237
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
3%
-
Less than a month
11%
-
Less than a year
14%
-
More than a year
7%
Reviews Summary
The reviews for the Shopify App are mostly positive, highlighting the ease of use, helpful customer support, and the ability to streamline the returns process. Users appreciate the app's functionality, automated features, and the prompt assistance provided by the support team. Many users find the app valuable in managing returns efficiently and improving the overall customer experience. However, there are some negative reviews mentioning issues with pricing changes, lack of customization options on the free plan, and technical glitches that affected the user experience. Despite these drawbacks, the majority of reviews praise the app for its effectiveness in handling returns and enhancing customer satisfaction.
Highlights
Review RSS Feed
All reviews
Oct. 31, 2025
Overall a good app, easy to navigate and now have more carriers to choose from. It can take a while to resolve problems, but ultimately they are resolved in the end. Thank you.
Store
The Staff Uniform Company
Using app
Over 5 years
March 11, 2025
Very straight forward platform to use. Great to ease the workload of our customer service team. Good courier options for returns.
March 7, 2025
Good app. Takes care of our low volume returns easily. It has been enhanced with the addition of more carriers recently in the UK. Some glitches with the appearance of my "returns portal" / landing page in terms of font etc, but on the whole we couldn't live without it!
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