ZigZag Returns & Exchanges
ZigZag Returns & Exchanges
Rating
4.7
feedback
416
chart
#4,111
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
0%
-
Less than a month
1%
-
Less than a year
4%
-
More than a year
6%
Reviews Summary
The reviews for the Clicksit app are overwhelmingly positive, with users praising its ease of use, great customer support, and seamless returns process. Customers appreciate the professional look of the app and the automation it provides for handling returns. However, there are some negative reviews mentioning issues with pricing changes, lack of customization on the free plan, and difficulties with the interface. Overall, the app seems to be highly recommended for its efficiency in managing returns and improving the customer experience.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Sept. 26, 2023
We had a problem with the alignment of the returns center on mobile & Caroline and her team were able to fix it in a timely manner! LOVE this app, makes the return process so easy for us + our customers & the support team really is there to solve any issues! Thank you so much!
March 14, 2023
Very good experience with this app. Great customer support and seamless returns process. Id recommend
Thank you for your positive review, We are really glad you are enjoying the app! All the best Sorted Returns
Jan. 16, 2023
Great work guys. I love the auto-generated white label page to return items. Generally very good value. It builds trust with users to know they can come and return items on the page for free.
Thank you for your positive review, We are really glad you are enjoying the app! All the best Sorted Returns
Jan. 3, 2023
I installed the app and found that the the interface was a bit difficult to navigate and when trying to contact support it took ages to get a response. I was struggling to work out how to customise the returns page and when I finaly got an answer with support, I was told customisation was not available on the free plan. Pretty disappointed as I wanted to try this app out and see if it's the right fit for my store but when it looks so bad on my page, I didn't want customers to see it, looking so bad
Hi Force of Life, Thanks for your review and sorry to hear about your experience with the Sorted Returns app. Due to the bank holidays, our support team were not available New Year's Day or yesterday unfortunately - our apologies about this. I understand our team were in contact this morning to follow up on your app installation and provide an overview and discuss any questions - when checking over your return portal all appeared to be working well, but you had advised you were keen to alter the styling of your return portal which is not available on the free monthly subscription. We do offer 14-day trials with any of our paid monthly plans so our customers can test functionality and ensure it meets their expectations before committing to payment - apologies if this has not been explained properly. I'd be happy to follow up with a call to discuss this further and provide a quick online demo - let me know your thoughts. All the best, Sorted Returns
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more