ZigZag Returns & Exchanges
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This app doesn't restock items when processing an exchange, you still have to manually do this on the original order in Shopify. You also have to click a button to generate a new order, it's not done automatically.
Thank you for taking the time to leave your review and feedback, We will pass this on to our Product Development team, for consideration in the roadmap for future improvements to the app. Please do not hesitate to contact Sorted Support via our chat, if you have any issues or concerns you require help with in the future. All the best Sorted Returns
I'm looking for an app that will ultimately save me time and I don't believe this will do that. There aren't enough email options (e.g. a separate automated email for an exchange vs a return) and so when I tested the app as a pretend customer I was left in the lurch not knowing if my exchange request had been acknowledged/ would be sent out to me. This won't save me time as I'd still have to communicate with the customer separately. It also looks a little clunky.
Hi, Hope you're well and thanks for the review. We do have email templates available within the app that you can send out to a customer at any time, you can also free type these emails but we suggest having templates pre-made ready to go to save you time. I feel that a demo with our team will help resolve and clear up the issues above. Please reach out so we can assist. Thanks, Clicksit Support
Wasn't suitable for my business purposes. However, I'm quite alarmed about the amount of communications made in the short span it was installed, which is incredibly excessive and worrying. I received 5 emails and 1 phone call in the span of 20 minutes.
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