ZigZag Returns & Exchanges
The reviews for the Shopify App are mostly positive, highlighting the ease of use, helpful customer support, and efficient returns process. Users appreciate the variety of carriers available for returns and the customization options. However, there are some negative aspects mentioned, such as difficulties in customization on the free plan, issues with the interface, and unexpected changes in pricing. Overall, the app seems to be beneficial for managing returns effectively and improving the customer experience, especially with the support team's assistance.
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Overall a good app, easy to navigate and now have more carriers to choose from. It can take a while to resolve problems, but ultimately they are resolved in the end. Thank you.
A prompt and helpful support chat service. Thank you.
Great easy to use returns and good customer support
Very straight forward platform to use. Great to ease the workload of our customer service team. Good courier options for returns.
Good app. Takes care of our low volume returns easily. It has been enhanced with the addition of more carriers recently in the UK. Some glitches with the appearance of my "returns portal" / landing page in terms of font etc, but on the whole we couldn't live without it!
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