ZigZag Returns & Exchanges
The reviews for this Shopify App are mostly positive, highlighting the ease of use, helpful customer support, and the ability to streamline the returns process. Users appreciate the variety of carriers available for returns and the professional appearance of the returns portal. However, there are some negative aspects mentioned, such as difficulties in customizing the returns page, slow response times for support, unexpected changes in pricing, and issues with the app not working on certain browsers.
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Overall a good app, easy to navigate and now have more carriers to choose from. It can take a while to resolve problems, but ultimately they are resolved in the end. Thank you.
A prompt and helpful support chat service. Thank you.
Great easy to use returns and good customer support
Very straight forward platform to use. Great to ease the workload of our customer service team. Good courier options for returns.
Good app. Takes care of our low volume returns easily. It has been enhanced with the addition of more carriers recently in the UK. Some glitches with the appearance of my "returns portal" / landing page in terms of font etc, but on the whole we couldn't live without it!
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