ZigZag Returns & Exchanges
Cost effective and simple International & UK domestic returns
Rating
4.8
feedback
203
chart
#3,822
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
3%
-
Less than a month
12%
-
Less than a year
14%
-
More than a year
7%
Reviews Summary
The reviews for the Shopify App are mostly positive, highlighting the ease of use, helpful customer support, and the effectiveness of the returns process. Customers appreciate the app's functionality in managing returns, the prompt assistance from the support team, and the customization options available. However, there are some negative reviews mentioning issues like difficulties in customization on the free plan, unexpected subscription fee increases, and technical glitches. Overall, the app seems to be valuable for ecommerce merchants looking to streamline their returns process and enhance customer experience.
Highlights
Review RSS Feed
All reviews
Oct. 31, 2025
Overall a good app, easy to navigate and now have more carriers to choose from. It can take a while to resolve problems, but ultimately they are resolved in the end. Thank you.
Store
The Staff Uniform Company
Using app
Over 5 years
March 11, 2025
Very straight forward platform to use. Great to ease the workload of our customer service team. Good courier options for returns.
March 7, 2025
Good app. Takes care of our low volume returns easily. It has been enhanced with the addition of more carriers recently in the UK. Some glitches with the appearance of my "returns portal" / landing page in terms of font etc, but on the whole we couldn't live without it!
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