ZigZag Returns & Exchanges
Cost effective and simple International & UK domestic returns
Rating
4.8
feedback
207
chart
#3,267
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
3%
-
Less than a month
12%
-
Less than a year
14%
-
More than a year
7%
Reviews Summary
The app receives mostly positive reviews for its ease of use, customer support, and automation features. Users appreciate the simplicity of setting up returns, the helpful support team, and the automated processes that make handling returns efficient. The addition of more carriers for returns is also a highlight. However, some users have faced challenges with customization options, slow response times for support, unexpected subscription fee increases, and issues with the interface on certain browsers. Overall, the app seems to be beneficial for managing returns effectively, but there are areas that could be improved to enhance the user experience and avoid unexpected costs.
Highlights
Review RSS Feed
All reviews
Oct. 31, 2025
Overall a good app, easy to navigate and now have more carriers to choose from. It can take a while to resolve problems, but ultimately they are resolved in the end. Thank you.
Store
The Staff Uniform Company
Using app
Over 5 years
March 11, 2025
Very straight forward platform to use. Great to ease the workload of our customer service team. Good courier options for returns.
March 7, 2025
Good app. Takes care of our low volume returns easily. It has been enhanced with the addition of more carriers recently in the UK. Some glitches with the appearance of my "returns portal" / landing page in terms of font etc, but on the whole we couldn't live without it!
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