ZigZag Returns & Exchanges
The app receives mostly positive reviews for its ease of use, helpful customer support, and efficient returns process. Users appreciate the variety of carriers available for returns and the automation of the system. The customer service team is praised for being prompt and knowledgeable, assisting users with any issues they encounter. However, there are some negative reviews regarding pricing changes, difficulties in customization on the free plan, and occasional technical glitches. Some users also mention the need for more email options and improvements in the interface.
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Overall a good app, easy to navigate and now have more carriers to choose from. It can take a while to resolve problems, but ultimately they are resolved in the end. Thank you.
A prompt and helpful support chat service. Thank you.
Great easy to use returns and good customer support
Very straight forward platform to use. Great to ease the workload of our customer service team. Good courier options for returns.
Good app. Takes care of our low volume returns easily. It has been enhanced with the addition of more carriers recently in the UK. Some glitches with the appearance of my "returns portal" / landing page in terms of font etc, but on the whole we couldn't live without it!
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