Rating

4.4

feedback

57

Reviews

chart

#3,817

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    14%
  • Less than a month
    42%
  • Less than a year
    35%
  • More than a year
    9%

Reviews Summary

The reviews for this Shopify App are quite mixed, with both positive and negative feedback from users. Positive aspects highlighted include excellent customer service, ease of creating catalogs, and the ability to make catalogs shoppable. Users appreciate the support provided by the team, especially in customizing catalogs and resolving issues. However, some negative themes include difficulties in reaching customer support, catalog deconfigurations, and challenges in using the app effectively. Some users also mentioned issues with pricing and billing discrepancies.

Highlights

Excellent customer service and support provided by the team
Ease of creating catalogs and making them shoppable
Difficulties in reaching customer support and resolving issues
Challenges in using the app effectively
Issues with pricing and billing discrepancies

Rating Breakdown

  • 5
    70% (40 ratings)
  • 4
    9% (5 ratings)
  • 3
    2% (1 ratings)
  • 2
    2% (1 ratings)
  • 1
    18% (10 ratings)

Reviews with Text

  • 98% (56)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Oct. 16, 2025

Using app

8 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 13, 2025

Es una excelente herramienta para acompañar Shopify, tienen un soporte y atención excelente super sencillo para crear catálogos de manera rápida y muy completa

Using app

Over 2 years

Total reviews

2

Average rating

5.0

2 / 5 Share

July 8, 2023

At first glance actually a cool app. But when trying to reach out for support. Nobody answers. I am now waiting 7 days.

Using app

7 days

Total reviews

6

Average rating

4.5

Developer Reply

Hello, thank you for bringing your concerns to our attention. We genuinely appreciate your initial positive remarks and sincerely apologize for any subsequent frustrations you experienced with our support service. Having reviewed your case, our records indicate that our support team did respond to your inquiries promptly. We sent replies on July 4th and July 8th, within our operating hours. We understand that the perceived wait time might have been longer, and we sincerely regret any inconvenience this may have caused. In a bid to better assist you, I've personally reached out to you again via our support channels to guide you through your concerns and address any unresolved matters promptly. Please, do check your email and connect with me so we can collaboratively work towards a suitable resolution. Your satisfaction is paramount to us, and your feedback is instrumental in improving our services. We would appreciate it if you could consider updating your review to reflect the accurate information provided and our ongoing efforts to rectify the situation. Thank you for your understanding and cooperation.

5 / 5 Share

Feb. 9, 2023

Hard to express how good their Customer Service is, Emili helped me understand the platform and how to build catalogs in a zoom call! Great overall platform for creating line sheets and flyers for our Wholesale biz !

Using app

About 15 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 4, 2022

After lots of research ZINation looked to be the best value Shopify > PDF catalogue builder out there. While it is not the finished article yet, their friendly team are more than happy to help and have even offered to develop areas of the app based on our recommendations! It is a powerful tool if you have 1000s of online products. You can easily set up a shoppable catalogue with a clean/simple layout. I have also uploaded some simple 'Rocksax brand' borders to give the catalogue a hint of our DNA. If you wish to add many layers of design to a page the builder isn't great at that but there is nothing stopping you simply uploading a file made in Photoshop/Illustrator/InDesign etc... So far, very impressed with how ZINation has helped streamline our business. The added feature of creating a price list and order form from the catalogue is very neat too!

Using app

29 days

Total reviews

2

Average rating

5.0

All reviews

Sign up to receive AppNavigator updates

Find out when we add keyword-monitoring, review RSS feeds and more