All‑In‑One Wholesale Catalog
Accelerate B2B sales via easy-to-use online catalog experience
Rating
3.8
feedback
105
chart
#938
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
3%
-
Less than a day
7%
-
Less than a month
14%
-
Less than a year
46%
-
More than a year
30%
Reviews Summary
The reviews for the ZINation app are mixed, with both positive and negative feedback from users. Positive aspects highlighted include excellent customer service, ease of creating catalogs, integration with Shopify, and the ability to customize catalogs. Users appreciate the support team's responsiveness and willingness to help with any issues. On the other hand, negative reviews mention issues with saving changes, slow support responses, glitches in the app, and difficulties in customizing templates. Some users also expressed frustration with the pricing and functionality of the app.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
July 8, 2023
At first glance actually a cool app. But when trying to reach out for support. Nobody answers. I am now waiting 7 days.
Hello, thank you for bringing your concerns to our attention. We genuinely appreciate your initial positive remarks and sincerely apologize for any subsequent frustrations you experienced with our support service. Having reviewed your case, our records indicate that our support team did respond to your inquiries promptly. We sent replies on July 4th and July 8th, within our operating hours. We understand that the perceived wait time might have been longer, and we sincerely regret any inconvenience this may have caused. In a bid to better assist you, I've personally reached out to you again via our support channels to guide you through your concerns and address any unresolved matters promptly. Please, do check your email and connect with me so we can collaboratively work towards a suitable resolution. Your satisfaction is paramount to us, and your feedback is instrumental in improving our services. We would appreciate it if you could consider updating your review to reflect the accurate information provided and our ongoing efforts to rectify the situation. Thank you for your understanding and cooperation.
Feb. 9, 2023
Hard to express how good their Customer Service is, Emili helped me understand the platform and how to build catalogs in a zoom call! Great overall platform for creating line sheets and flyers for our Wholesale biz !
Oct. 4, 2022
After lots of research ZINation looked to be the best value Shopify > PDF catalogue builder out there. While it is not the finished article yet, their friendly team are more than happy to help and have even offered to develop areas of the app based on our recommendations! It is a powerful tool if you have 1000s of online products. You can easily set up a shoppable catalogue with a clean/simple layout. I have also uploaded some simple 'Rocksax brand' borders to give the catalogue a hint of our DNA. If you wish to add many layers of design to a page the builder isn't great at that but there is nothing stopping you simply uploading a file made in Photoshop/Illustrator/InDesign etc... So far, very impressed with how ZINation has helped streamline our business. The added feature of creating a price list and order form from the catalogue is very neat too!
Sept. 10, 2022
The catalogs are deconfigured by themselves, they lose the discounts that you apply, the cover images are lost and the worst thing is that the catalog disappears, I invested advertising to spread them and I was left hanging, the support is bad since they do not solve and they do not have clear proposals to such lacks errors, I do not recommend it, they waste their time and money
Dear, Eduardo. We apologize for the early inconvenience that you had with our app, and we appreciated having the chance to work with you to resolve this situation. Let us know if the solution we provided to you is now working fully to your satisfaction. Providing a great customer experience is very important to us, and we are sorry that you had that initial challenge. Hopefully, you can modify this review. Sincerely, ZINation Team.
March 11, 2022
really great app has everything i needed from catalog creation to also order placement via shoppable catalog option. super affordable too and excellent customer service that is really responsive and helpful.
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