TrueLoyal

April 1, 2025

I strongly advise against using Zinrelo. After using the app for over four years, I can confidently say that almost any other loyalty program on Shopify offers better functionality, more modern features, and more transparent pricing. Zinrelo feels extremely outdated, and the platform lacks many tools that are standard with more affordable competitors. One of the most frustrating experiences I had was when I hit the maximum member count allowed in my plan. Instead of reaching out or helping me manage the situation, Zinrelo simply began charging me steep overage fees—an additional $50 to $70 per month on top of our $1,500 annual contract. There was no warning, no support, just extra charges. To make matters worse, despite reaching out to cancel on the exact day the new contract began, they still auto-renewed the agreement without my consent or signature, and have flat-out refused to issue a refund. I am currently in the middle of a chargeback dispute with my credit card company to recover the money. Customer support has also been a constant pain point. It's nearly impossible to get timely assistance since their team is entirely overseas, and we’ve had to wait over a week for responses on urgent issues more than once. That level of service is unacceptable, especially for what they charge. Zinrelo has shown no willingness to work with us, even after years as a loyal customer. Their strict policies and lack of communication have been deeply disappointing. Do yourself a favor and stay far away unless you enjoy overpaying for a clunky, outdated app with poor support and shady business practices.

May 22, 2024

Gives 10 points for every dollar so using their settings you are giving away $5 for every $20 spent and you can’t change it on the free plan. What you can do is change the amount you give for rewards but you can’t change the other settings so you could change so $5 for every $100 spent but then a review would only give them $0.50 for example so it just doesn’t make sense and their customer service are terrible. Literally just say not possible on a free plan to everything and take forever to reply.

June 17, 2022

Zinrelo has encouraged our customers to sign up, create their account, and frequent our website. We're pleased with how Zinrelo is working.

March 28, 2022

Zinrelo has done an amazing job as my store's loyalty solution. We have seen an uptick in our customer retention and overall customer satisfaction. We have used Zinrelo to award coupon codes, refer a friend and offer our best customers a first look at rare items. It checks all the boxes for us. While it is one of the more expensive options, I am going to use the age-old expression. You get what you pay for! Nick is our dedicated customer success manager and he is always just an email away. Quick and accurate support every time. I would highly recommend anyone looking for an all-in-one Loyalty Solution look at Zinrelo.

March 14, 2022

I love the way their data analysis team comes up with strategies to help us increase our revenue!

Sept. 14, 2021

We are extremely impressed with Zinrelo from the start. They created an optimized program so we could achieve our objectives and helped us launch our program quite fast too. Their support team is excellent.

Dec. 5, 2020

We have been using Zinrelo for a little over 6 months now and have enjoyed it. There are great features, and it has been a good way to limit our discounts we have given in the past, and instead incentivize people to spend with us, then come back for future purchases while building up rewards. The Zinrelo support has also been a great help.

Nov. 3, 2020

I love this app! Shawn and Nick from customer support were super helpful when I needed help getting started. I would highly recommend this app! So far it works great!

Aug. 12, 2020

Recently added this app to my platform and it has been working like a charm so far! My customers love it and the customer service (Shawn, :-)) is great!

Aug. 3, 2020

A great app for rewarding and retaining customers. Customers really value the points they earn and being able to redeem them.

July 27, 2020

Really easy to set up and support is very responsive and helpful. A lot of great features at the basic level, and we're already getting people signing up for the loyalty program on our site. Looking forward to continued growth. Definitely recommend!

July 22, 2020

We were keyed onto these guys through the UPS Tech program. Overall it's worked well and our customers have liked getting the rewards points. It's bee a good way to get our customers to share our products with their friends.

March 16, 2020

Love it. The support team is excellent and the app offers lots of customizable options – even the free plan is plenty to get started on and made it easy to get a loyalty program up and running without any hidden costs. The dashboard is easy to use and program activities & rewards are easily customized. One of my favourite functions is the pre-built email notifications, which lets you notify members when they earn or redeem points or are close to earning their next reward. I had some questions regarding adding existing members, and making the most out of it and Yahya very kindly helped me out with the coding and integration. I will definitely keep using and very much recommend!

March 19, 2020

Obviously checked out other Loyalty Program apps but, for a small business with less than a thousand loyalty members and combined with all the various ways to earn points this made Zinrelo the best choice. If, like me, you are new to loyalty programs it can take a while to get your head around how the scheme will work for you but, since installing the app it has worked well. The widgets are easyish to customise but if you want to integrate into your site pages a knowledge of coding would be helpful. I've only had a couple of times where I needed to reach out to support and have found their response time to be excellent and are very helpful in fixing any issues and Yahya very kindly helped me out with the coding and integration. Fantastic all-round and well deserving of five stars.

July 16, 2019

Easy setup and integration. Customers have really enjoyed having a kickback to use later for purchases. I've heard nothing but good feedback from them. Any small issues that have popped up have been solved quickly and efficiently by the support team. Would recommend and will be installing on our other sites.

July 3, 2019

We love their responsive support team. We can reward points for not just purchases but a variety of activities. The Zinrelo solution provides a fully customizable and fully brandable end-user dashboard, this is awesome!

May 13, 2019

Super friendly support and nice install team. Very positive and effective software and team. Looking forward to growing our members and reach. Nicely fits and implements with any site on front end and in members accounts pages. Thanks again. Great work!

April 30, 2019

I tried this app for about a month and found that overall it is a feature rich and well thought out app. The down side that I found with the app is that it does not integrate with Shopify POS to allow customers that shop both online and in my brick and mortar store to earn and redeem rewards regardless of where they shop with my business. Anyone that simply has an online order style business this app will work fine. If you have a brick and mortar storefront as well and an online store this app will not serve your customers as well as I believe it should.

April 24, 2019

Simple integration and easy configuration helped us launch the Zinrelo loyalty rewards program quickly. We are very happy with the support received during the store set up.

April 17, 2019

I have been searching for a referral and loyalty app for my web site (www.Lireille.com) for a while. Really love this one, easy to set up and customize color to match our logo and web site colors. Simple, modern, and professional design. Great report and analytics layout. Thrilled to have it.