Sweet Plaid™ review for Zipchat AI Chatbot Product Rec

May 25, 2023

We've been using Zipchat across our stores and it's been a great asset so far. Its capacity to offer 24/7 self-service support in any language has been a significant time-saver for us and has improved our CS efficiency. The app is straightforward to set up and tracks conversions from the chat. This feature has given us a better understanding of our customer interactions. One of the standout features for us is its self-learning capability. We were able to make minor corrections based on initial chats on our website, and the app adapted accordingly. This has helped keep our customer interactions relevant and effective. We recommend Zipchat to any e-commerce business aiming to enhance their user experience. It not only improves customer engagement but also reduces the number of tickets, making our operations more efficient. A very valuable tool for any business looking to improve their customer service!