Zipchat AI Chatbot & Live Chat
The reviews are overwhelmingly positive and suggest that Zipchat is a strong AI chat and customer support tool for ecommerce stores. Users repeatedly praise how easy it is to set up, how quickly it starts working, and how well it handles customer questions with natural, accurate responses. Many reviewers say it helps increase conversions, recover sales, and reduce support workload by answering repetitive questions 24/7. The onboarding and support team also receive frequent praise for being friendly, responsive, knowledgeable, and proactive, with several reviewers specifically mentioning helpful team members by name. The main negatives are relatively minor and mostly relate to implementation and pricing rather than product performance. A few users mention that the prompt/setting configuration can take time to learn, especially for those who are not very technical or new to AI agents. Some reviewers also note that fine-tuning the chatbot’s voice and knowledge takes effort, and one user felt that working with a non-US-based support team required extra effort. Pricing is another concern for a small number of reviewers, particularly the steep jumps between plans. Overall, the feedback indicates a highly effective product with excellent support, but one that may require some learning and optimization to get the most out of it.
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In the stage of testing Zipchat, it looks very promising as the answers the AI gives have become very good, very fast. Looking forward to seeing the results. Thanks Lorena for helping setting everything up!
We've been using Zipchat for a few months now after moving from Tidio. It is an extremely well-formatted app. We evaluated several AI, sales, and customer service applications, and Zipchat stands far above the rest—not only in its features and content, but also in its pricing. The AI chat constantly amazes me, often handling conversations better than a human agent. Looking back at some of the chat logs, clients clearly have no idea they are speaking with an AI. I have no hesitation in recommending.
We've been running Zipchat for the last month and it's been proactively helping customers find what they need quickly and selecting the right products they need to add to their cart. The technical nature of the business means customers can have questions to understand what they need to have a full working setup, and we've given zipchat all the context it needs to be able to answer those questions, which it's doing impressively well.
Great app! Set-up is really friendly....And it works!! Useful if you are teeny tiny or a large BEAST of a store.
Ha, love it! Whether teeny tiny or a full-on beast, we want every store to get real results, so we’re glad setup was easy and it’s doing its job. Thanks for the great review!
We're just a few weeks into using Zipchat but it has been a great tool for us thus far. It handles most conversations very well and the AI-assisted search is superior to the custom solution we had in place on our site. We have yet to integrate this tool with our social media accounts or other channels but as a support tool on our main site it has been impressive.
Thanks so much for the kind words! Really glad the AI search is already outperforming your old custom setup, that’s exactly what we love to hear a few weeks in. Whenever you’re ready to bring Instagram, Messenger or WhatsApp into the mix, just give us a shout and we’ll help you get it all connected. Looking forward to seeing what it does across your other channels!
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