Zipchat AI Chatbot & Live Chat
Zipchat is a highly recommended chatbot solution for Shopify stores, with users praising its ease of setup, effectiveness in reducing customer care tickets, and ability to engage visitors in multiple languages. The support team is highlighted for being responsive, knowledgeable, and helpful in customizing solutions for individual businesses. Positive themes include the AI's ability to drive sales, the user-friendly interface, and the continuous addition of new features. However, there are some negative reviews mentioning slow customer service response times and challenges in customizing AI responses for niche businesses.
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Great support and easy to use. Our team loves the ease of it and how our customers are getting help 24/7 without actually having to help them. We also love using this for our B2B and B2C sites but that it keeps the data and guidance separated. Highly recommend.
This is a very positive game changer. An absoute must on any ecommerce site. Thank you.
Zipchat ci ha aiutato tantissimo. L'abbiamo installata sul nostro store e in poco tempo abbiamo visto la differenza: risponde ai clienti in automatico, gestisce le domande sui prodotti e recupera vendite che altrimenti avremmo perso. Configurazione semplice e supporto reattivo. Per noi è diventata uno strumento indispensabile. Consigliatissima
I am new to zipchat and ai agents for ecomm. I understood the potential but there is actually much more things possible to do than I thought. I was not sure if Clients would interact with the chatbot but there are a lot of conversations each day (currently about 5-10% of visitors interact with it) so I definitely recommend any ecomm to implement one. Zipchat is great and already proved efficient from week 1 (it takes some time to calibrate it with looking what clients are looking for in terms of info). Onboarding call was great too, installation simple and easy.
Thanks so much for sharing this! Love that Zipchat already beat your expectations in week 1, and that you're seeing real interaction from your visitors. You nailed it on the calibration too: a little tuning early on goes a long way. Welcome aboard, and thanks for recommending us! 🙏
We recently moved from Gorgias to Zipchat.ai and have been very impressed so far. The platform was quick to pick up content from our website, making the setup process smooth and efficient. The AI recommendations have been excellent and feel very relevant to our customers’ needs. Overall, Zipchat.ai has been easy to use, effective, and a great addition to our customer support setup. We would definitely recommend trying the 7-day free trial. We are also hoping they bring out an app version soon, as that would be very useful. One feature we feel is currently missing is a timestamp on replies from team members, so we can easily see how quickly we were able to respond to customers. We would also like to attached images or documents for customers for further reading, so far only our customers can attached files. Alessandro & the team were great to work with. Overall, we’ve had a very positive experience and would recommend Zipchat.ai to other businesses.
Thanks so much for the thoughtful review, and welcome over from Gorgias! Great to hear the setup was smooth and the recommendations are landing well with your customers. We really appreciate the feature notes too: reply timestamps and letting your team attach files for customers are exactly the kind of suggestions that help us improve, so we'll pass them straight to the product team. An app version is on our radar as well! Alessandro and the team will be glad to hear the shoutout. Thanks for recommending us! 🙏
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