Zipchat AI Chatbot & Live Chat
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We've been using ZipChat for a few months now and we have been really pleased with it. We use it across all three of our domains and it has now become our first point of contact on the websites for our customers. We were looking for a way to improve our customer service, and we weren't even sure if AI chat would become a permanent part of our setup but it is now!
We've only been using ZipChat for a few weeks, but so far are really happy with how fast it learns and how many customers are using it. We have a way to go with fine-tuning the ChatBot's voice and knowledge, but the learning curve is fast! I'm giving 4 out of 5 because it is a bit hard to work with a support team who isn't US-based, although they've been responsive and available, it just takes a little extra effort. The prompting system is working, but takes some time to get used to and understand if you're not super AI/tech-savvy.
Thanks for the honest review, and we're really glad to hear customers are already using the chatbot so much after just a few weeks! Your feedback on both points is fair and genuinely useful. We know working across time zones can take a bit of extra coordination, so we're glad our responsiveness has helped, and we'll keep looking for ways to make that smoother for our US merchants. On the prompting side, we're happy to set up a call to walk you through fine-tuning the bot's voice and knowledge so you don't have to figure it all out alone. Just reach out and we'll get something on the calendar.
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