Zipchat AI Chatbot & Live Chat

May 29, 2026

We installed Zipchat (Enterprise Plan) a few months ago and the change is huge: reduced customer care tickets, more sales efficiency, ...and I'm amazed by the number of visitors who chat with the AI agent. More than an App, Zipchat has actually great people that help you for the onboarding, answer to all your emails and create custom solutions based on your business needs. 5 stars is more than deserved, thank you guys!

May 27, 2026

The customer service is the worst I experienced in this industry. I am a paying customer. I have several agents deployed, and these guys take more than one week responding and trying to solve problems for paying customers. In e-commerce, time equals money. If you're trusting your sales to be performing at its best potential, this is not the right one.

May 27, 2026

May 26, 2026

Abbiamo avuto il piacere di fare una call questa mattina con Alessandro Valenti, Head of Customer Success di Zipchat, e siamo rimasti davvero molto soddisfatti. Abbiamo apprezzato tantissimo la sua disponibilità, la professionalità e soprattutto la capacità di rispondere in modo chiaro e concreto a tutte le nostre domande. Oltre a questo, ci ha dato anche spunti e punti di vista diversi sul nostro lavoro, aiutandoci a vedere alcune dinamiche da nuove prospettive. Confrontarsi con persone preparate ma allo stesso tempo disponibili e genuine fa davvero la differenza. Grazie ancora Alessandro per il tempo dedicato e per il supporto!

May 22, 2026

Ottimo AI per rispondere a domande comuni sul proprio ecommerce. Assistenza top.

May 22, 2026

Uso questa chat da una settimana e posso dirmi super soddisfatta. Senza competenze particolari ho provato a scrivere un prompt e ZipChat ha restituito dei risultati molto pertinenti (vendo prodotti estremamente tecnici, quindi non era un compito facile). Grazie ZipChat!

May 18, 2026

What an absolute shower, absolute waste of time and effort, they do not respond to messages, emails or even bot chat, waited and still await after 2 day for support, Back to Tidio they may be a little more expensive but they give support.

May 18, 2026

Running SmoothieDog out of Bulgaria, we needed a chatbot that could actually hold a conversation in Bulgarian — and Zipchat just works. It trained itself on our flavors, ingredients, and shipping policies, recovers carts on autopilot, and handles the everyday "is this OK for a sensitive stomach?" questions without us touching the inbox. Easy 5 stars.

May 18, 2026

Alessandro and Vasco are super kind and helpful. The installation process was incredibly fast and smooth, and the platform is very easy to use. We are really happy with the responses Zapper is giving to our customers so far. Highly recommended!

May 15, 2026

esperienza ottima e servizio eccellente!

May 13, 2026

Onboarding with Zipchat was easy and very helpful.

May 13, 2026

Molto funzionale e intuitiva da impostare. Efficiente nella risposta al cliente

May 13, 2026

Our team was initially skeptical about chatbots in general, but we decided to give ZipChat a try, and it has exceeded our expectations! It's not your typical chatbot. As e-commerce owners, we have full control over the responses and the training materials for the agent. Even better, it actually drives sales! Our customers are very satisfied with the quality of the service. Additionally, ZipChat's support is excellent. We can definitely recommend this product!

May 12, 2026

Zipchat has been a real golden nugget for our store. The AI chat genuinely helps customers find the right products, and it's quickly become a key part of how shoppers navigate our site. Beyond the product, the team is incredibly helpful. A special thanks to Alessandro, looking forward to expanding our use of Zipchat together. Highly recommended.

May 11, 2026

May 11, 2026

ZipChat AI is one of the more impressive AI Chatbots on the the market! Setup was incredibly fast with a guided walk through and no coding required. The AI immediately learned our product catalog and handles customer questions in a way that actually sounds human, guiding shoppers right to checkout. What sets ZipChat apart is that it doesn't just answer questions — it sells. It proactively engages visitors, recovers abandoned carts, and recommends the right products based on browsing behavior. Conversions have noticeably improved since going live. The support team is amazing. They are responsive, knowledgeable, and genuinely invested in our store's success. If you're running an ecommerce store and not using ZipChat yet, you're leaving money on the table. Highly recommend!

May 1, 2026

Zipchat is a fantastic solution for ecommerce operators. The interface is clean and easy to use, especially when compared to other alternatives in the App Store. The support documentation is strong and ready to be integrated into other LLM solutions to create your prompt and teach you how to use the app. If you take the time to learn how to set up everything and write and tweak the prompts for the AI chatbot to use, it becomes an invaluable asset to your business and to your tech stack. You just need to be careful when creating the prompts so the chatbot does not waste AI replies that are left unanswered and that consume your monthly quota of AI replies. Highly recommended and a no-brainer for any Shopify store, in my opinion.

April 13, 2026

April 2, 2026

ZipChat is getting better and adapting to clients' needs. The support has been very good and has helped us tailor the product to support the client's questions and recoup valuable time, which our team would have personally spent their time answering We have seen excellent progress in the short time we have been using ZipChat

March 30, 2026

Zipchat has been an impressive AI agent. It responds quickly, understands what our customer is looking for, and helps guide them to the right products with ease. They are constantly adding new features. I'd like to say we will be using this agent for a long time!