Zipchat AI Chatbot & Live Chat

Very thorough and helpful onboarding. The team are clear and explain everything very well. Answered all of my questions and scheduled follow up for anything we couldn't do on the call. Looking forward to seeing how the app supports the team and our customers.

J'utilise Zipchat depuis quelques semaines sur notre boutique en ligne et les résultats sont tout simplement top. Grâce à l'IA, il comprend réellement les questions de nos visiteurs, répond de manière ultra-naturelle et guide les clients vers les bons produits. C'est très ludique et facile d'utilisation. On peut alimenter l'agent rapidement.

We've had a great experience with ZipChat so far. The onboarding process has been excellent, and Alessandro has been incredibly helpful every step of the way. He took the time to understand our business and helped us configure the chatbot to handle our unique rules, product catalog, and the various edge cases specific to our website. The setup was smooth, communication was prompt, and it's clear the team genuinely wants to make sure everything works well before going live. Based on our experience so far, I would definitely recommend ZipChat to anyone looking for an AI chat solution for their Shopify store. Great support and a very positive onboarding experience!

Utilizzo da poco il servizio zipchat e devo dire che è molto funzionale ed intuitivo. Avendo molta poca esperienza dopo la prima configurazione ho richiesto un supporto al team zipchat e mi hanno supportato tramite call. Devo dire che il referente Alessandro è molto preparato e disponibile ad aiutare, nonchè illustrare le basi di funzionamento dell'app. Inoltre durante la call ha ottimizzato in tempo reale alcuni setting (non proprio idonei) che avevo impostato io e in aggiunta si è appuntato una modifica che ha notato durante la call e che ha effettuato poi offline. Se cercate un app intuita e che vi aiuta realmente zipchat è valida e per qualsiasi supporto il team è preparato. Consiglio

il chatbot funziona bene, si integra perfettamente con lo store e l'assistenza aiuta per qualsiasi problema

We run a busy multi-channel hardware, garden and electrical store out of Athlone, and customer questions never stop coming. Zipchat has genuinely changed how we handle that volume. Setup was quick, it trained itself on our product catalogue and pages without much hand-holding, and within days it was answering detailed product questions accurately, including spec-level queries on appliances where we'd normally need a human. What sets it apart from the usual chat widgets is that it sells rather than just deflects. Highly recommended.

Onboarding was very easy. Great service.

Great support and easy to use. Our team loves the ease of it and how our customers are getting help 24/7 without actually having to help them. We also love using this for our B2B and B2C sites but that it keeps the data and guidance separated. Highly recommend.

This is a very positive game changer. An absoute must on any ecommerce site. Thank you.

Zipchat ci ha aiutato tantissimo. L'abbiamo installata sul nostro store e in poco tempo abbiamo visto la differenza: risponde ai clienti in automatico, gestisce le domande sui prodotti e recupera vendite che altrimenti avremmo perso. Configurazione semplice e supporto reattivo. Per noi è diventata uno strumento indispensabile. Consigliatissima

I am new to zipchat and ai agents for ecomm. I understood the potential but there is actually much more things possible to do than I thought. I was not sure if Clients would interact with the chatbot but there are a lot of conversations each day (currently about 5-10% of visitors interact with it) so I definitely recommend any ecomm to implement one. Zipchat is great and already proved efficient from week 1 (it takes some time to calibrate it with looking what clients are looking for in terms of info). Onboarding call was great too, installation simple and easy.

We recently moved from Gorgias to Zipchat.ai and have been very impressed so far. The platform was quick to pick up content from our website, making the setup process smooth and efficient. The AI recommendations have been excellent and feel very relevant to our customers’ needs. Overall, Zipchat.ai has been easy to use, effective, and a great addition to our customer support setup. We would definitely recommend trying the 7-day free trial. We are also hoping they bring out an app version soon, as that would be very useful. One feature we feel is currently missing is a timestamp on replies from team members, so we can easily see how quickly we were able to respond to customers. We would also like to attached images or documents for customers for further reading, so far only our customers can attached files. Alessandro & the team were great to work with. Overall, we’ve had a very positive experience and would recommend Zipchat.ai to other businesses.

I'm in the process of launching a new Shopfiy store and the Zipchat team is helping me a great deal with prepping the AI agent for our launch in August 2026. Thanks for the support Vasco.

Ottimo onboarding con Alessandro. Velocissimo e molto preparato.

Onboarding molto semplice e team preparatissimo. Supporto immediato

Zipchat è stato veramente semplice da configurare, fa praticamente tutto in automatico. Il setup è stato facilissimo e il sito viene scansionato in automatico dal programma. Con un buon prompt è stato veramente semplice riuscire ad andare live in tempi record. Abbiamo anche avuto il piacere di conoscere Alessandro Valenti che ci ha dato ottimi spunti e suggerimenti per sfruttare al meglio il nostro piano.

Super applicazione, molto facile da installare e gestire. Super orientata alla vendita!

As a niche beauty brand, helping customers find the right products is key - and ZipChat does this with ease. It immediately surfaced the key issues our customers were running into and started guiding shoppers who weren't sure what they were looking for, turning browsers into buyers. The upselling is seamless and natural, and we've seen a real impact on AOV & Sales. But what's impressed us just as much is the support side. The app handles customer questions and order issues so well that our team saves an enormous amount of time every week. Zipchat answers questions, increases sales, and actually understands the nuances of a niche product catalog. We couldn't recommend them enough!

meilleure app, je l'utilise depuis 2 ans. Je peux vous dire qu'il est beaucoup mieux que georgias